I want to say a big thanks to Lindsey M (apologies if the spelling is wrong) in the Home Moving team. I had an awful time moving house, the date kept changing, and at one point my broadband got cut off, when it was scheduled to move but the house move date changed!
Lindsey did an amazing job with getting me reconnected. A different rep earlier on had told me it wasn't possible, but Lindsey found a way around it - and as I'm WFH 100% of the time, it made a huge difference to me.
The move date must have changed another 3 times, and each time Lindsey rearranged all the systems accordingly. It was complex as it involved Openreach, who seem to work on different timescales to everyone else. In the end, I did move house, and all the Sky products moved with me seamlessly.
I really felt she had worked very hard on my behalf, and thanks to her efforts, I am very impressed with Sky customer service - I can't think of any other company I've dealt with who have been so focused on the customer. Well done Sky and thanks Lindsey!! Ben
