When we are so quick to complain it`s always nice to be able to leave positive feedback and I really wanted to say a huge thank you to Jake, a Sky engineer from Bridgend in South Wales who came to fit a new Sky Q box today 14th June to upgrade us from Sky + HD.. I had pre-warned customer services about the current location of the old Sky dish being on the wall above our sloping apex ground floor extension and when Jake arrived he said due to Health and Safety regs. he would be unable to put ladders on the roof due to the raised apex.. My wife and I were gutted but Jake spent quite some time looking for a location he could install the new dish and also after some options given to me on how to progress it became apparent a new location on a side wall was feasable. He spent quite a while ensuring there would be a good signal prior to fixing the dish and new LNB to the wall and running cable into the house from the roadside.. He was so pleasant throughout his visit and nothing was too much trouble.. He is a credit to Sky...a lot of people I know would simply have said it could not be done and to cancel the upgrade, but Jake went above and beyond to ensure we could upgrade to Sky Q...;. Thank you so much Jake.........
