Send Thanks to Sky

I was having some issues with two laptops connecting to broadband after some settings were changed on Sunday. One new laptop wouldnt connect but the other would when I logged in this morning. An operator from the sunday had made an error in not actually booking an engineer call out and then when I rang to chase this, it was advised an engineer wasnt actually coming out and his colleague hung up/ line dropped when putting me through to a different department. I rang back for again (9.48am)  feeling particularly cross and lacking in hope that my issue was going to get solved and that I was going to be fobbed off. As I had rung a few times, I was picked up by a department that apparently deals with people who keep having to ring back. I was really stressed and cross (couldnt get logged into work) and spoke to a Sky colleague who clearly new how to deal with stressed out customers and did his job brilliantly. I wanted to say thank you to him, for being professional and calm while i ranted, but he then put me through to a technical colleague (Alex) at 10.19am ish who sorted my problem and stayed on the line to make sure it was definitely fixed. Alex immediately understood the problem and lifted my mood telling me stories about his dog. Both colleagues were fantastic and credit where it is due. If possible to find them, please send my thanks (Alex had profuse thanks at the time, but i wanted to send my thanks to his previous colleague also).    Thank you!  ... View more

Kye was spending hours trying to help he even called me b ack the following day about the puck and helped me so much. Unfortunatly the internet is very poor here and eventually Sky glass will replace the system which will arrive next week but he was so helpful and pleasant he deserves a pay rise for all his skills helping me and my lack of internet skills. Mark from Stockport I spoke to tonight who was very helpful in the log in issues he also was very helpful I do hope you all  get the support  and praise you deserve. kind regards Linda Howes ... View more

Hi, the last call I made to yourselves was with an agent called Christine. She was fantastic. I rang because I was constantly confused over what other agents had told me, what correspondence I'd been sent and I was losing all faith in sky to be honest. As soon as I got through to Christine, she was patient and listened to my query, really taking the time to understand it. She was clearly knowledgable and explained everything to me. She was extremely friendly and personable. I can't praise her enough. She helped me massively to understand and progress with sky. Thank you Christine!!  ... View more

I would like to thank Tracy for sorting out my compensation for late delivery of provisioning.  After having to wait 2 months for provisioning (due to Openreach) my opinion on Sky was not very high.  I was sent my compensation minus 20 days.  After speaking to 1 employee who told me the minus was due to weekend and Bank Holidays  (despite me pointing out both Ofcom and Sky state it is based on a calendar day) I raised a complaint.  I then spoke to Tracy who sorted it all out for me.   Over a period of a week she rang and texted me to keep me up to date on what was happening.  If ever an employee was worth the "going the extra mile award"  it is definitely Tracy.  She has restored my faith in Sky. ... View more

I would just like to say my experience with skyline stream has been awesome as this is the first time I've ever been with sky  ... View more

I would just like to say thank you so much to Kevin who I spoke to on Thursday evening. Kevin it was a pleasure speaking you. You was kind, understanding and friendly when helping me with a few issues. After having a call with a lady on Tuesday who did not deal with my phone call seriously and basically ignored me and disregarded what I was saying. Kevin made my mind at ease and sorted me out quickly and promptly. You are a true credit to sky. True customer 5* service.  Once again thank you.  @Kevin  ... View more

Thank you for the explanation. ... View more

Thanks very much to the lady who took my call today at 3:30pm. She very kindly offered me a great discount on my Sky package as I was thinking about leaving due to financial issues. She also offered to credit my account on a Sky Talk Evenings and Weekends Extra package I was completely unaware I had been paying for over the last 2 years. She was incredibly helpful, courteous and I felt she went the extra mile for me. Many thanks again! ... View more

I was coming to the end of my contract with sky and had shopped about and found some deals else where when I decided to call Sky and discuss my options. After 2 lacklustre calls I was put through to Frasier in the retention department. Frasier was brilliant! He took plenty of time to discuss my options, go through numerous variations of packages he could offer and generally came across as helpful.  He was definitely the difference that has kept me Sky and was a pleasure to tak to over the phone. Thank you for your help👍🏻 ... View more

Hi Sky,   I had a sky engineer attend my Mum and Dad's property today - June 16th logged visit between 8am - 1pm. Location is Bletchley, Milton Keynes   I just want to say a big thank you for the customer service received and the way that Angela whom was the Engineer interacted with my Dad whom has Lewy Bodies Dementia. This was outstanding and such a refreshing change for someone to have had personal experience (which I woud not wish on any family) and be able to manage this during the visit. Her interaction was fantastic, really made my Mum feel at ease - and so much so that she asked me to take time out of my working day to provide feedback. Could you please pass on the above feedback to her line manager. From my position at my company I know good feedback boosts moral and gives engineers that extra boost to go that extra mile. Could you please confirm this feedback will reach the engineer??   Also we have another engineer booking on July 13th for Sky Q to be fitted and I would like to request that Angela be allocated this job if possible - 8 - 1pm as having someone that understands the condition is really important.   As a side note I think this should be fed back to Managers that a condition like any form of Dementia really does need huge understanding when visiting homes. Maybe a flag on people's accounts could be introduced and engineers allocated (after receiving appropriate training) to those visits?   Look forward to hearing.   Regards, Tracey ... View more

YOUr SO COOL ... View more

i would like to send my thanks to Craig for making me feel better on 14/06/23 after a week of feeling stressed with money worries and trying to cancel my cencellation without having to pay extra, i rang a few times to get a deal that i had previosly been offered and regretted rejecting it but he gave me the perfect package at cheaper price and without charging me the instulation, he really made my week because i had been feeling down lately i am happy there are still people like him in this world he restored my faith in humanity because i just felt like i could breath again after speaking with him, thank you Craig. He said he normally works in leeds but was working from home that day ... View more

Excellent support from Andrew virtual engineer    ... View more

I have been with Sky for sometime now on a Sim Only package 📦 x. I had called on numerous occasions regarding my talk plan as I was aware that I had a lot of data banked up as I was not using it and the package plane kept of creeping up from £7.00 to £11.00. I was advised to purchase accessories with my data bank but looked on line and there was nothing that I wanted. I was disappointed ☹️ that I could not sell back the data to sky for a cash equivalent. I then asked for my pac code (this would be the second time) . I was advised to send the word PAC followed by my DOB (tried 6 & 8 digits) every time receiving a message advising it was incorrect.  Cutting a long story short I called up on Saturday 10th June 2023 and got transferred to George in retentions as I was having difficulty with the PAC code.  After speaking with George who asked my why I wanted it (advised no one had suggested I lower my data plane until I use up all the banked data and to stop any more data being banked) the issues with the pac code and in general to lack of care/empathy from the staff towards myself. Also when I had no coverage what so ever as something had happened on yr side I was advised after being in the line for an hour that I would get free data for the weekend which is no good to me as I had plenty of data.  I did advise t the operator t ask the team lead t get a automated voice message on the line advising customers calling in that u r aware of the outage and are in the process to fixing it. George was absolutely fabulous. He has restored my faith in sky by lowering my data, advising how to load my data from my piggy bank, gave me a discount and showed he cared about my situation and there was empathy there too.   You need more staff like George and he definately needs to be recognised for all his hard work.   he also sorted my fathers return of iPods which he had requested for a return package to put them in and he had not received this and George made sure this was actioned as it was still stuck in the system.   George keep up your hard work and thank u once again 🙏🏽 ... View more

Hi team,  Can I send out a big thanks to the customer services team for helping me sort out my data piggy bank 😎 and with absolutely no hassle at all, they were helpful, knowledgeable,  supportive, polite and just a pleasure to talk to 🤩🤩   I've been a Sky customer for 25+ years and still always happy with the service and support.  ... View more

I would like to say a big thanks to Helen in the rejoin team. The only person who understood what I needed and helped me rejoin sky.   This was after trying to get a response from webchat and sky text/ SMS service which are terrible, don't understand nor honour offers or deals.   Sky keep your customer service in the UK and all work from the same spreadsheet of deals as everyone I was put in contact with gave different deals ..and disconnected text when questioned    Once I was put through to Helen ,we chatted and she soon honoured the offer I was presented with days earlier. Many thanks to Helen( no surname given) again, a pleasure to deal with.     A note to sky, having been with you for 17yrs, look after the loyal customers  ... View more

My husband ordered a GlassTV October 2022. It was delivered in November when Sky realised the broadband would have to be upgraded.  This finally happened in April 2023 after countless phone calls and never speaking to the same person. During this period my husband died suddenly and it has been a nightmare trying to get myself accepted as the primary account holder. This finally happened and I was able activate the Glass TV on 6th June. It is all thanks to Joanna and her team. She called when she said she would and her perseverance and determination ended this fiasco. Some of your staff were helpful, others grossly insensitive telling me I should have returned the Glass TV when my husband died. Joanna has treated me with the kindness and compassion that I needed. It has been a very stressful time but Joanna saved my sanity. Diana Anderson ... View more

After a couple of calls that didn't get me anywhere I spoke to a very friendly man who I felt really wanted to help and do what he can to fix the issue. I was close to cancelling my account before we spoke. I was unable to leave a review as I couldn't figure out where I do it. The date was 07 June 23 at 1.45pm.  I sadly didn't catch his name.  ... View more

Apologies for the delay - but I wanted to give a massive thank you to Jimmy (Removed) for going above and beyond in setting up our broadband and TV in our new flat.    The 2 1/2 hours on the phone felt more like chatting to a mate than the usual process of speaking to a company. He took the time to understand mine and my girlfriends needs, even making sure we got the best deals on packages we were considering.    His thoughtful nature, humour and kindness didn't go unappreciated - and now we are settled into our first home, I wanted to personally thank him for being superb and let Sky know just how much of a credit he is to your team.    (PS I will 100% be calling you to set up Sky Sports in the future - even if you are a United fan haha!)    Kind regards, Dan   Moderator note: Removed personal details ... View more

Rung Sky 30/5/2023 spoke to a lovely lady to cancel Sky Stream and go back to Sky Q thoroughly enjoyed the whole experience from start to finish 10/10 also got a cheaper deal and agreed to the price given even the admin fee cause I couldn't fault the offers that were added and the service I received    31/05/2023 Rung Sky as I was paying £9.00 more than what was quoted. Spoke to a lovely male advisor he explained that a discount hadn't been added and that he would sort it out there and then Another thoroughly experience from start to finish again and even got it for £1.00 cheaper again 10/10  that's why I'm sending my thanks. ... View more

I posted late last night and woke up to a message from @Tom-W19 and he was extremely helpful got everything sorted for me and I couldn't be more grateful, i couldn't find the survey but thought this would be okay. Thank you so much Tom really appreciate the help.  And to his managers I think he deserves some recognition for his amazing customer service.  ... View more

Following months and months of connectivity issues between the SKY mini boxes and the SKY Q box I had lost all confidence in SKY, its products and customer services.  However, on the most recent visit of the absolutely amazing engineer, Shequan Cain, not only did she  demonstrate exemplary interpersonal skills, escially effective listening, she demonstarted a level of technical knowledge and problem solving skills that no previous engineer had delivered, yet alone demonstrated.  Her problem solving skills resolved the issues and it was clearly explained to us how to initially address any future connectivity issues, should they occur, before contacting SKY.   Her bubbly nature and infectious laugh made it all more of a pleasure to meet her. Shequan understood the importance of Customer Service, Standards and Delivery and was an ambassador for SKY.  It was a pleasure to have met you Shequan.     ... View more

Hi there, I just want to express my thanks to the 2 employees that helped me with my broadband issues. The tech Advisor I spoke to, I apologise I have forgotten their name however they were friendly and able to have a great conversation. They got me a engineer appointment swiftly and were respectful throughout the entire call.   Callum the engineer arrived right on time, Swiftly found the issue with the broadband and came up with a solution in minutes, He is also very respecful, friendly and intelligent. He shows great interest and knowledge in his field and was able to provide information on if I have any future problems.  Overall the two people I spoke to were a great help and couldn't ask for any better from them!   Thank you! ... View more

I called sky today and I received great service from Anne. I would definitely recommend to friends and family. God bless you  and your team. Have a lovely day. ... View more

Intitally I was agrivated because I couldn't get the current half- price broadband offer on-line with nine days to go on my current contract. Biting the bullet, I rang Sky on thier 0330 number. After answering the "Robot" questions, and without enduring any irritating "Muzak" I got straight though to a human being! This  confident, clear speaking person listened to my request, and after a few checks said., "Ok can do that now, No Problem!" - My flabber was well & truly garsted!😂 Sure enough, received an info email almost instantly, and a conformatory one soon after! Shortly after, my account was updated! Interaction with Sky, or any company come to that,  should always be like this! As long as the billing works ok, and I don't get disconnected during change of contracts, all will be fine! - Thanks!😃       ... View more

Hi, regarding Glen Coward who installed a new Sky box today. He was kind, professional, approachable and went the extra mile to do a great job. He's a credit to Sky. Many thanks. Helen Western (on behalf of Heather Cleasby) 18 Capper Close, Kendal, Cumbria ... View more

Hannah at Sky has just been exceptionally helpful in organising my elderly fathers house move. He was unable to phone you himself and this made things difficult but she explained everything really clearly, empathised with my frustration and found a solution. Called me back exactly when she said she would. Excellent member of staff and deserves recognition. ... View more

I would like to give recognition/positive feedback to Dale, who honestly is an asset to your company.   Not only did he work with his manager to go out of his way to give me the best possible deal, but has exceptional interpersonal skills; a rare quality these days.   I really enjoyed speaking with Dale, as he spoke to me as if I was part of the Sky Family. As someone who has anexity /doesn't see others besides family as a result, it was nice to have a positive conversation as well.   I spoke with Dale on 18th May 2023 soemtime between 19:00 and 20:00. ... View more

Had a call with Alicia in the Cancellations Team and had the most amazing customer service and a wonderful experience.  She was really friendly and clearly cared about doing the best for the customer.  I have left the call with a really positive experience. ... View more

I've just spoken to Sasha who is absolutely wonderful. She has talked me through the whole process making everything very simple and easily understood, she managed to find me a couple of extra offers too. Her telephone manner is delightful and everything was made very easy for me. Her customer service skills are exemplary. A very very big thank you to SKY and in particular Sasha ... View more

I Would just like to say how much of an Amazing help Lori was today. She could not of been more friendly and helpful than what she was. Really helpful with out situation and was the only advisor who bothered to . What an Amazing lovely lady... definitely a credit to sky... once again thank you, you was a diamond. ... View more

I spoke to Craig in the new sales team, he helped me take out broadband for my mum and found us an excellent package!! Craig's customer service was magnificent and our spirits were lifted throughout the call!  many times people comment on negative experiences and as a result I feel that some recognition should be given to Craig and his team as it was a lovely experience and he was empathetic, understanding and actually listened to us.  I have been a sky customer for over 10 years and glad that my mum is now one too, I will be referring more people and sharing my positive experience today.   Thanks again shynicka & Jennifer  ... View more

Its been a great help to cancel my contract by Tina the loveliest person i ever talked to i wanna give ⭐⭐⭐⭐⭐ rating to tina from the cancellation department i would be thankful if anyone can send this message to tina    By  J singh ... View more

The gentleman who I spoke to this morning was very helpful, polite and very efficient in sorting out my problem. I unfortunately didn't get chance to complete the survey after the call but wanted to ensure he still received the excellent feedback he deserved for his help!  ... View more

Yesterday a sky engineer visited my home to sort out connection problems/issues. While he was working my husband displayed the symptoms of what we thought was a heart attack.  The engineer who we found out later was named Richard Curtis helped us to remain calm while we called the paramedics and he went down the road to direct the ambulance in the right direction.  He explained that he had difficulty finding our house which meant the paramedics would probably find it difficult as well. He gave me his phone number as it wasn't really appropriate for him to carry on working and said I could call him back once my husband was taken care of. In the end, my husband ended up in the hospital and Richard messaged me later in the day saying if we still had problems with our sky connecting we could call him back, which I did this morning. He has just left after getting everything up and running again. I would like to say a big Thank you to Richard for going above and beyond in his job, he is a credit to your company and a huge asset to Sky and if I could I would recommend him for an award for being so caring, thoughtful, and conscientious. ... View more

I called Sky today to sign up for Sky Stream. David was an amazing advisor. He was incredibly helpful, knowledgeable and explained everything clearly. Well done David, thank you 😊  ... View more

Thanks to Ben at SKY Stockport! ... View more

Can I thank  @Chloe-W22 for all her monthly updates. It's really useful to have this and it being updated regularly  Thanks Chloe ... View more

Just wanted to thank the advisor that helped myself and my grandmother get the best deal, Louis you were brilliant, thank you for a fantastic customer experience and making everything as easy as possible while giving all the information in layman's terms so even my grandmother could understand.  Sadie Trafford  ... View more

We had a new engineer out today, his first day working alone and the job itself was a really tricky one but he carried it out really well, nothing was too much trouble for him (not even the spiders in the cupboard 😮) he also had an excellent and  positive, can do attitude. Thank you Craig! Best of luck with your future jobs 😊 ... View more

My daughter in law and I spoke to Ethan this morning to sort out my Sky package, he was extremely friendly and incredible at his job. He helped us to understand the offers and packages as well as giving us the truth about what was the better priced option. In all honesty, we rang up to cancel everything but he worked his magic and managed to help us to only have the package i needed despite other colleagues of his forcing me into ones I didn't want, need or understand. We are immensely grateful for him. 5 star employee!! He also informed us of the mobile deals that I was unaware of and that could save me a lot of money also. A truly wonderful person with great customer service skills that has just completely helped me out a lot financially. Sally Gray. ... View more

Big thanks to Andrew for giving me a call back to discuss my broadband options. We spoke 16/07/24 & I initially gave him a 7/8 rating because he didn't call back the next day as promised. However, he did follow up and extended his apology for missing his callback window. After speaking with him I decided to stick with Sky and the plan that I have. I think he didn't have to call but I felt valued and appreciated when he did.  Nuff respect mi g (Jamaican for many thanks).    ... View more

Michael was extremely patient in answering lots of my questions, and explained me everything about the different TV and broadband options at Sky.    Thank you Michael 🙂  ... View more

im so delighted with jenny help today she was very helpful with taking her time to help me and explain my sky package with renewing.    she is a credit to sky and really helped me get my package sorted.   thanks once again. ... View more

I want to thank the staff at Sky for their help & support for my upcoming move. They made it all so easy & much less stressful. I especially want to send a huge thank you to @Lori for all her help, understanding & kindness. What a lovely young lady she's an absolute star.. Thank  you.   ... View more

I would like to leave a review and Thank Miril for his very helpful polite service he gave while helping me re-connect my broadband booster my replacement sky Q box and pair my card. He's a credit to himself and sky. I hope Miril or someone from his department sees this so he sees or gets the recognition for doing a great Job. @miril ... View more

Great customer service from lori very helpful  ... View more

Michael knew his job like the back of his hand, I was very impressed and he gave the correct instructions to get me set up with Sky.  Also very polite and helpful.   ... View more

Spoke with a wonderful lady in customer service called Anna from Cardiff . Thank you for all your help in making sure I have the right new plan!!     ... View more

Just wanted to say a massive thanks for Sid who has helped me today with moving my Sky to my new address. I was really stressed as with all the costs of the new house I could not afford a more expensive deal but Sid managed to actually find me a better deal that I was on before! He was very friendly and welcoming, offered great reassurance and showed a high level of charisma which is not very often experienced when you chat with sales/customer services. I was really impressed how smooth the whole thing was and the level of customer service was just excellent. Sid made my day today and made my move tiny bit less stressful. He's a star - I'm a really thankful customer and I am more inclined to stay with Sky for longer.  ... View more

The last 3 days I have contacted sky, the reason I contacted as we are out of contract and we're going to leave for another provider. On Monday 8th July I spoke to a male advisor who (possibly Brian) was fantastic really knowledgeable and incredibly helpful, no pressure just good advise. Still not sure and short of time I had to end to the call and had a thought. On Tuesday 9th I contacted a lady, around 5:30pm and spent 2 hours on the phone with the best advisor I have ever had the privilege speaking to, she was not only super helpful and knowledgeable, she was very nice, made the experience very easy, so much so I didn't realise we were in the phone for 2 hours!! (Sorry I have forgotten her name began with 'M') honestly got me the best package for the price I wanted. Really super pleased. Today 10th, had an issue with signing credit agreement, spoke to another advisor who sorted it straight away, no fuss, knew exactly what to do.   Honestly the best service from not only one but 3 operators, thank you sky team. One very very happy customer!   ... View more

I got a new mobile upgrade with sky around 29th June. I have to say, it was one if the easiest and best transactions through sky that I have ever experienced. I think the ladies name was Diane. She immediately made me feel at ease, she explained everything to me without the usual jargon and I did not feel pressured at all! She was extremely pleasant to talk to and definitely went above and beyond to ensure I had gotten the best deal and the best phone suited to my needs. I don't often leave reviews but promised myself I would do this because she was absolutely fantastic! Many thanks Diane, I am so grateful! Ps...loving my new S24!  ... View more

I have just had to have my Sky Q box replaced with yourselves and on receiving it and following the instructions, I had no satellite signal. I called your technical team and spoke to Mimi (call started at 11:22 and I was on the call for 28 minutes with her). I know people are quick to complain about poor service but I want to buck that trend and also because Mimi was the best person I have ever spoken to when needing technical assistance and or customer service. She was the most patient, caring, pleasant, happy and understanding person I have ever had to speak to over the phone whilst clearly being an absolute expert in what she needed to know. She put everything over so well and I was having a bit of a tough day but half way through the call everything was starting to work and her character, attitude and generally happy self was contagatious, she just made me smile and laugh. I wish whoever I need to call in the future has a Mimi on the end of the phone as it would never any more be a hassle. All I want to know is that Mimi has had some praise from Sky and she is recognised for providing such a great service on behalf of Sky. Please let me know that she has been recognised. ... View more

I rang this morning with a billing / renewal date question. Excellent service from Lynn in the Guest List team. She clarified the information I was querying with a very satisfactory outcome. Once again the normal excellent service from that team.  ... View more

I will like to say a big thank you to Katie who was so patient and kind enough to retrieve back my email for me. Despite the fact that I was panicking on the phone, she kept reassuring me. She dealt with the situation in a professional way which was a top notch! Sky is lucky to have such a brilliant, composed and cool headed human being! Thanks once again, Katie from Stockport! ... View more

I called today to check up on my contract. I've had the pleasure to speak to Callum. He's absolutely brilliant! He went above and beyond for me and made my day! As a customer service worker myself I know how difficult it can be but Callum was just amazing. We had a great chat, great laugh! He's very knowledgeable and professional. 1000/10! Thanks Callum ... View more

Big thankyou Alrveta at sky for my upgrade it's arrived today and working . Thank you ... View more

Saying thanks to Josh who did an admiral job of navigating the offers available to us less technically minded 'oldies' (ish) on 3/7/24 He spent over an hour talking us through and tailoring our package to our requests, without blinding us with too much knowledge, which quite frankly goes straight over our heads!!   The whole deal was a good £20 a month saving on our previous broadband supplier and we have SO MUCH MORE for our money now!!   Excellent service with a smile and good humour and very good customer based transaction, can fully recommend speaking to the sales team rather than doing everything online. Thanks Josh! ... View more

I am writing to express my utmost satisfaction with the exceptional service and professionalism I received during my recent interaction with Hrithik from your team. From start to finish, every aspect of the service was handled with remarkable efficiency and attention to detail.   Hrithik was not only knowledgeable but also incredibly courteous and attentive to my needs. He took the time to listen to my concerns and provided solutions that were both effective and tailored to my specific situation. His expertise was evident, and I felt confident in his ability to handle any challenges that arose.   Moreover, the communication throughout the process was exemplary. I was kept informed at every stage, and any questions I had were promptly and thoroughly answered. This level of transparency and responsiveness greatly contributed to a seamless and stress-free experience.   I am genuinely impressed by the high standards of service. It is clear that Hrithik prioritizes customer satisfaction and strives to deliver excellence in all that he does.   Thank you once again for your outstanding service and professionalism Hrithik.   Sincerely H ... View more