What a breath of fresh air Claire in Technical was today! It was a 5th call to sort out a billing issue after upgrading to full Fiber. (In short the offers didn't get applied and were no longer available). Clearly it was a challenge to sort the issue as previously either nothing got done or I was passed on to someone else and after hanging up with a promise of a call back, I had no update. However, Claire took ownership of the problem, liaised with the relevent people and kept me informed. She is an asset to Sky and deserves praise (review the notes on file). I was left a satisfied customer.
