WiFi signal after a phone call

[WyvernRider]

Hello, 

Does anyone know why my WiFi signal drops when someone phones me on my landline (which is also with Sky). I always have to wait a few minutes and try and re-connect my Sky Q box and other devices connected to my home internet via WiFi?

[jamesn123]

@WyvernRider 

Does your phone connect to the socket on your wall or into the Sky hub?

[WyvernRider]

@jamesn123 

The phone lines plugs into the wall.

[TimmyBGood]

@WyvernRider 

Is the 'landline' connecting to a fixed telephone handset or a DECT cordless phone base station?

[WyvernRider]

@TimmyBGood 

I have a cordless phone base station.

[TimmyBGood]

@WyvernRider 

That would be the primary suspect, then.  You don't want this anywhere near the Sky Hub.

For an FTTC connection you'd also want a filtered master socket or a plug-in microfilter.

[WyvernRider]

@TimmyBGood 

its on the other side of the room.

[TimmyBGood]

@WyvernRider 

On the same socket or an extension, and is it behind a filter?

[WyvernRider]

@TimmyBGood 

It's in a completely different socket. I wouldnt call it an extension as the both sockets were put in when it was build, about 15 years agoi

[TimmyBGood]

@WyvernRider 

Unless you have two phone numbers, it's an extension socket. A phone plugged into an extension should be on a microfilter if the master socket isn't a prefiltered model: this should remove the possibility that the phone ringing is knocking the router offline.