0

Discussion topic: Be careful - expected download speeds are not what you will receive!

Reply
Reply
This message was authored by PrinzProtato This message was authored by: PrinzProtato

Re: Be careful - expected download speeds are not what you will receive!

Do note that Wifi will not offer gigabit, depite marketing, only a wired connection will 1gbps constantly

 

Please use a wired Ethernet connection, wifi has too many factors at play

 

For example, my personal connection is 2.5gbps symmetrical - I get that on wired, but wireless gets around 800-900mb/s depending on network conditions

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Be careful - expected download speeds are not what you will receive!

Posted by a Superuser, not a Sky employee. Find out more

@MD38 wrote:

this is what I was asking - why wasn't I offered it if I've had the 900Mb/s gigafast connection installed


There appears to be a bug in the Sky ordering system: existing customers with G.fast cannot order WiFi Max even when upgrading to FTTP because the nature of the current internet connection blocks the Mx Hub model from being allocated to the account.  Presumably this should really be possible retrospectively but that appears to be a problem too.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
MD38
Topic Author
This message was authored by MD38 This message was authored by: MD38

Re: Be careful - expected download speeds are not what you will receive!

I wasn't an existing customer though - I only had the copper connection before.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Be careful - expected download speeds are not what you will receive!

Posted by a Superuser, not a Sky employee. Find out more

@MD38 

 

If you had 150Mbs over copper then it was G.fast, and it's this which seems to cause the glitch with the Sky order processing for WiFi Max.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
MD38
Topic Author
This message was authored by MD38 This message was authored by: MD38

Re: Be careful - expected download speeds are not what you will receive!

Ah OK - I thought the 150 Mb/s was called Ultrafast and the G-Fast stood for GigaFast. Nothing makes sense!

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion