Just had fibre installed and WiFi is dropping out and low speed

[SJO1]

Just had fibre installed and WiFi is dropping out and low speed

[simon74_]

Had wifi activated today and keeps dropping out 😡 Done speed test etc and says it's fine 🤬 yet it keeps losing signal. Waited 4 weeks for this and it's crap ment to be full fiber what a joke.

[TimmyBGood]

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@simon74_ wrote:

 ment to be full fiber what a joke.

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Full fibre is full fibre.  However, broadband is not WiFi.

[TimmyBGood]

@SJO1 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[SJO1]

Thanks, they are sending me a booster so fingers crossed. Just ironic as WiFi coverage is now worse since fibre installation