Router is not working

[Emma397]

My sky box the router thing turned off and won't turn back on. We've not had a power cut and the socket is fine

[caesarome]

@Emma397 

If it appears as if it is dead then you will need to call Sky about this.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.