Sky Broadband installation delayed

[prm1976]

Hi all,

Just looking for some advice.

I recently moved into a flat - I arranged the Sky broadband one month prior and it was due to be installed on Monday 25th July.

I've received multiple texts advising that it's been delayed and I would receive another update a few days later.

I've called Sky and tweeted them and have just been told that the text is the only update available. Is there any way that I can request a further in depth explanation on how much longer this will take? I am unable to work from home and using 4G constantly is killing my data!

I'm read that I may be able to claim compensation whilst I'm without broadband - will I be contacted by Sky about this directly or do I need to do it myself?

Any help would be much appreciated! 

Many thanks.

[TechmanagerMal]

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@prm1976 wrote:

Hi all,

Just looking for some advice.

I recently moved into a flat - I arranged the Sky broadband one month prior and it was due to be installed on Monday 25th July.

I've received multiple texts advising that it's been delayed and I would receive another update a few days later.

I've called Sky and tweeted them and have just been told that the text is the only update available. Is there any way that I can request a further in depth explanation on how much longer this will take? I am unable to work from home and using 4G constantly is killing my data!

I'm read that I may be able to claim compensation whilst I'm without broadband - will I be contacted by Sky about this directly or do I need to do it myself?

Any help would be much appreciated! 

Many thanks.

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• This should give you the information with regard to compensation - Customer Auto Compensation | Sky Help | Sky.com

[GD1]

@prm1976  Sky can only update you with the info OR provide, however there is a strike due on 29th July  and 1st August.  Which will ulitmately further delay any installs.

[Highlinder]

@prm1976What type of broadband are you getting installed at your property, is this Superfast or Ultrafast?

[prm1976]

Thanks for the replies, guys.

Superfast is due to be installed. If Sky can't do it then I'd just like to know and use Virgin instead.

[TimmyBGood]

@prm1976 

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@prm1976 wrote:

If Sky can't do it 

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Sky, like other similar ISPs including BT, don't 'do' cables, sockets, ducts, poles etc: that's all the remit of Openreach.  The ISP commissions Openreach to provide the physical infrastructure, and has no control over the timescale for this.

[jamesn123]

Hi @prm1976 

If you post the results from this site using the address checker we can see whether the issue may be down to capacity in your area.

As for the compensation, you may be entitled to this but be aware the compensation is only paid into your Sky account to offset any bills, you dont get this money directly to your bank account. 

[prm1976]

Thank you. I hope all this means something to you! Haha 

 

 

 

[jamesn123]

@prm1976 

I dont see a reason why you are getting delayed the cabinet has available ports with no warnings.

[TimmyBGood]

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@jamesn123 wrote:

@prm1976 

I dont see a reason why you are getting delayed the cabinet has available ports with no warnings.

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I think the clue may be " I recently moved into a flat "

@prm1976  Is there a phone line / master socket in the premises?

[prm1976]

No, there's not. The Sky engineer who fitted Sky TV could not find one.

[TimmyBGood]

@prm1976 

Unfortunately that's probably the issue: Openreach are likely to need to negotiate with whoever owns the building in order to get cable into it.

[prm1976]

Ah ok, thank you for your help.