Discussion topic: it cannot be a coincidence, the amount of people complaining of issues is rediculous
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Message posted on 02 Dec 2024 03:14 AM
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it cannot be a coincidence, the amount of people complaining of issues is rediculous
Let me start here to detail, youve no idea how many times a day the sky connection just completely drops out with no explaination
or how about sky telling you that you are recieving your internet speeds but using any other speed tester will tell you the correct speed of the connection (which is way below the amount sky try to lie and say that it is)
ive complained about this conection soo many times yet nothing is done, too many connections are being sqeezed into the exchange thats why you're having issues
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Message posted on 02 Dec 2024 06:36 AM
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Re: it cannot be a coincidence, the amount of people complaining of issues is rediculous
@iatn boringly the explanation is nothing like so interesting simply its coming into winter and we have had some really bad weather which always cause issues with copper phone lines. Full fibre is far more relisble as the simple fact that high frequency electrical signals running down decades old copper wires can be disruoted by water and high winds is inescapable. Expanding capacity at the exhange is not an issue.
The fact that Sky's service checker often gives a stupidly optimistic answer is down to the way Sky identifies a line is down which lags by an hour or often longer. So it is as good as a chocolate teapot to telling you why your line has just lost connection however it can tell you if Sky are aware of an issue affecting the lines in your area.
Intermittent connections are typically due to bad lines conditions but unffortunately as the whole copper network is due to be de-commissioned at some point Openreach are increasingly unwilling to spend money patching it up so getting them to replace the joint which is causing an issue isnt always possible.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 02 Dec 2024 08:21 AM - last edited: 02 Dec 2024 09:10 AM
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Re: it cannot be a coincidence, the amount of people complaining of issues is rediculous
Sky supplies something like six million UK addresses with broadband: on that kind of scale, coincidence is inevitable.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 02 Dec 2024 09:05 AM
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Re: it cannot be a coincidence, the amount of people complaining of issues is rediculous
Sunspot activity which is at a peak this year does cause issue with electrical system at all frequecnies right up to microwave as well and this can account for some of the failures.
Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS. Dr Mae-03 PhD.
Message posted on 20 Mar 2025 02:54 PM
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Re: it cannot be a coincidence, the amount of people complaining of issues is rediculous
so were 3 months on and the same thing is still happening, starting to feel like sky just cannot provide internet at the proper speed i got called lst night by them trying to give me free tv products because the connection still isnt working
Message posted on 20 Mar 2025 03:19 PM
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Re: it cannot be a coincidence, the amount of people complaining of issues is rediculous
Accordint ot skys checker im getting 38 mbps
but any other checker says more accturately its 20-24 mbps
my stay fast guarentee is 31.4 mbps
its so they dont need to compensate you
Message posted on 20 Mar 2025 03:45 PM - last edited: 20 Mar 2025 05:11 PM
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Re: it cannot be a coincidence, the amount of people complaining of issues is rediculous
Is the Internet actually dropping (Hub Leds changing colour) or just the WiFi dropping the connection?
What speed are go getting if you a test from an ethernet connected device?
Message posted on 20 Mar 2025 04:21 PM
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Re: it cannot be a coincidence, the amount of people complaining of issues is rediculous
The light changes about 10% of the time
And I'm consistently getting 20-24mbps on an ethernet connected device
Its as if my connection is being throttled
Message posted on 20 Mar 2025 05:14 PM
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Re: it cannot be a coincidence, the amount of people complaining of issues is rediculous
If you still have an anologue phone line, put the number in here & post a screenshot of the results, after editing out the number. If digital, use the address option & remove that.
Message posted on 20 Mar 2025 05:18 PM
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Re: it cannot be a coincidence, the amount of people complaining of issues is rediculous
Message posted on 20 Mar 2025 05:40 PM
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Re: it cannot be a coincidence, the amount of people complaining of issues is rediculous
OK, so that shows that the line should be capable of more than you're getting. Is this something deteriorated over time or has it always been poor? Have you tried removing the faceplate of the master socket & connecting to the test socket? You'll need a filter to do that.
Which router do you have?
Message posted on 20 Mar 2025 05:45 PM
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Re: it cannot be a coincidence, the amount of people complaining of issues is rediculous
it seems to have happened over time it was fine in the first 8 months of contract then has gone downhill
i believe its a sky q hub
Message posted on 20 Mar 2025 06:57 PM
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Re: it cannot be a coincidence, the amount of people complaining of issues is rediculous
Sky Q is the router that lies flat rather than upright. If that's what you have then it's due replacement, so try requesting one.
I'd still be inclined to try the test socket.
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