no service

[HeatherDay]

Hi can you tell me if we are getting any compensation for not having any internet in my area for 3 days

[Mister_Dalek]

---

@HeatherDay wrote:

Hi can you tell me if we are getting any compensation for not having any internet in my area for 3 days

---

Does Sky provide your internet? 

[Daniel0210 · Accepted solution]

@HeatherDay 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).