WiFi Help

[RB1984]

I am after some help please. We live in a townhouse and the builder opted to install Virgin Media access points throughout the house. We had VM at our old house and it was dreadful and they didn't provide the contracted speeds so we were able to leave penalty free. So I would rather not have any dealings with VM however the Sky router (black hub 4.2) is in a cupboard downstairs connected to the BT openreach box. Despite being in gigafast we are only getting 95mbs (which I appreciate is a first world problem) but having been bought a PS portal the constant WiFi dropout makes cloud streaming impossible. I have a TP link Ac750 RE220 but when I set it up the download speed dropped below 1mbs.

i am clearly doing something wrong and not being a tech expert I was wondering if anyone had a similar issue and what workaround did you use.

thanks to anyone in advance. 

[RB1984]

I have tried separating the WiFi channels and put the PS5 and my PS Portal onto the 5ghz which has worked perfectly but now this has killed the speed on the 2.4ghz bandwidth which is now running at 31mbps. I'm starting to think I might need to cancel my sky broadband and go to VM due to having multiple access points throughout the house to hardwire Ethernet cables into everything. 

[Chrisee · Accepted solution]

@RB1984 why developers think "comms cupboards" are a good idea defeats me as putting any wifi source in a cupboard means the wifi signal is compromised. If you can move the hub out into the open that would help. The cable between the ONT unit and the hub is a standard Cat5e. Ethernet cable so running a longer cable to a point on your main living level is going to help a lot. Not sure what the  "Virgin Media" access points are but if they use RJ45 sockets they might work but the traffic from the ONT to the hub must be kept separate from the traffic from the hub to your devices.

[RB1984]

Thanks so much and I feared it would mean drilling holes and running a longer Ethernet cable through the house. It makes no sense other than to keep the aesthetics nice of not having any ONT boxes on view because there's no other reason why it is all mounted in a cupboard in a part of the house with little foot traffic. Really appreciate your response and will now try to sell the idea of running the Ethernet cable through the house to the wife haha.