11 Mar 2023 10:47 AM
Keep on saying outage in HA1 will be fixed in 2 days. Hav3 mlno connection since 1st Jan 2023. No human response from anyone.
11 Mar 2023 11:31 AM
Posted by a Superuser, not a Sky employee. Find out moreWhat have Sky said when you've reported your issue to Sky?
13 Mar 2023 07:52 AM
Keep saying will be resolved in next 2 days. Bit it is not. The issue is with Openreach.
Last info was it would be sorted out in 10th March . But still not resolved
13 Mar 2023 07:58 AM
Posted by a Superuser, not a Sky employee. Find out moreThat would be a minimum period. The weather may have impacted a repair and if the road / pavement needs digging up Openreach would have to seek permission from the local authority and arrange a crew to carry out the work. Sometimes these outages takes longer than expected to fix. It doesn't help that Openreach are not very good at keeping Sky updated with any progress.
15 Mar 2023 04:45 AM
Understand. But to be disconnected since 28th Dec 2022 till today. No info from Sky.
Having been with them for 19 years. Each time get to speak to someone. The response is we are looking into why it has taken so long and will get back to you. Not one person has called back. No apology or concern shown. Now looking into finally moving to Virgin. A pity .
Phone lines down since then. Supposed to be compensated on a daily basis. Keep on saying will finalise when the problem is resolved. But they keep taking the monthly subscription with no reduction at all. Terrible service.
15 Mar 2023 07:29 AM - last edited: 15 Mar 2023 07:30 AM
Posted by a Superuser, not a Sky employee. Find out more
@Pritty wrote:
Supposed to be compensated on a daily basis. Keep on saying will finalise when the problem is resolved. But they keep taking the monthly subscription with no reduction at all.
Yes, that's as defined by Ofcom:
Compensation should be paid no later than:
30 calendar days after a delayed start of a new service is resolved or the service is cancelled;
30 calendar days after the loss of service is resolved or the service is terminated;
30 calendar days after the date of the missed appointment.
How compensation will be paid
Unless you agree otherwise, compensation will be a credit on your bill
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