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Discussion topic: Outage in HA1 since 1st Jan 2023. No help from ay human at sky

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This message was authored by Pritty This message was authored by: Pritty

Outage in HA1 since 1st Jan 2023. No help from ay human at sky

Keep on saying outage in HA1 will be fixed in 2 days. Hav3 mlno connection since 1st Jan 2023. No human response from anyone.  

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Outage in HA1 since 1st Jan 2023. No help from ay human at sky

Posted by a Superuser, not a Sky employee. Find out more

@Pritty 

What have Sky said when you've reported your issue to Sky? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Pritty
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This message was authored by Pritty This message was authored by: Pritty

Re: Outage in HA1 since 1st Jan 2023. No help from ay human at sky

Keep saying will be resolved in next 2 days. Bit it is not. The issue is with Openreach.

Last info was it would be sorted out in 10th March . But still not resolved

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Outage in HA1 since 1st Jan 2023. No help from ay human at sky

Posted by a Superuser, not a Sky employee. Find out more

@Pritty 

That would be a minimum period. The weather may have impacted a repair and if the road / pavement needs digging up Openreach would have to seek permission from the local authority and arrange a crew to carry out the work. Sometimes these outages takes longer than expected to fix. It doesn't help that Openreach are not very good at keeping Sky updated with any progress. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Pritty
Topic Author
This message was authored by Pritty This message was authored by: Pritty

Re: Outage in HA1 since 1st Jan 2023. No help from ay human at sky

Understand. But to be disconnected since 28th Dec 2022 till today. No info from Sky.

Having been with them for 19 years. Each time get to speak to someone. The response is we are looking into why it has taken so long and will get back to you. Not one person has called back. No apology or concern shown. Now looking into finally moving to Virgin. A pity . 

Phone lines down since then. Supposed to be compensated on a daily basis. Keep on saying will finalise when the problem is resolved. But they keep taking the monthly subscription with no reduction at all. Terrible service.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Outage in HA1 since 1st Jan 2023. No help from ay human at sky

Posted by a Superuser, not a Sky employee. Find out more

@Pritty wrote:

 Supposed to be compensated on a daily basis. Keep on saying will finalise when the problem is resolved. But they keep taking the monthly subscription with no reduction at all. 


Yes, that's as defined by Ofcom:

 

Compensation should be paid no later than:

 

30 calendar days after a delayed start of a new service is resolved or the service is cancelled;

30 calendar days after the loss of service is resolved or the service is terminated;

30 calendar days after the date of the missed appointment.

 

How compensation will be paid

 

Unless you agree otherwise, compensation will be a credit on your bill

 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat... 

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