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Discussion topic: Cannot connect sky pods as need to change frequency

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Avatar for PaulB7
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This message was authored by: PaulB7

Message posted on ‎26 Dec 2024 10:57 AM

Cannot connect sky pods as need to change frequency

my sky app doesn't show my router settings so i cannot log in as admin. 

I am trying to connect 2 x Sky Pods which the engineer told me needs to be on a different setting. 

cannot see how to log in to the router. It keeps directing me to the app but there are no products listed? 

thanks. 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎26 Dec 2024 11:54 AM

Re: Cannot connect sky pods as need to change frequency

Posted by a Superuser, not a Sky employee. Find out more

@PaulB7 you need Sky to sort the My Sky app for you if a simply signing out closing and reopening the app doesn't sort the issue. Lines are open until8pm tonight.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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