Speed Issues

[JohnDougall]

Speed appears to be slow, Amazon prime is freezing and quality is very poor through our TV and had issues with other devices. Is there a way we can upgrade our speed?

[Addie15]

Hi there, @JohnDougall. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147