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Discussion topic: Internet no connection

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Lgfreelance
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This message was authored by Lgfreelance This message was authored by: Lgfreelance

Internet no connection

‎23 Apr 2022 05:39 PM

Constantly dropping in and out of Internet having to pull all cables and reset router

Swapped to an older sky hub box and now working. Is there anyway to replace the box or do they charge? Thanks 

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet no connection

‎23 Apr 2022 05:41 PM

Posted by a Superuser, not a Sky employee. Find out more

@Lgfreelance 

 

Can you post your hub stats

 

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Highlinder
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Re: Internet no connection

‎23 Apr 2022 06:09 PM

Posted by a Superuser, not a Sky employee. Find out more

@cookiemonsterukIf @Lgfreelance  has changed out the routers and the uptime is okay, sounds like the router might indeed be the issue.

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet no connection

‎23 Apr 2022 06:22 PM

Posted by a Superuser, not a Sky employee. Find out more

@Highlinder 

 

Maybe,  at this stage who knows. Certainly the stats will show. Nothing else forthcoming

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Highlinder
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Superuser
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Re: Internet no connection

‎23 Apr 2022 06:32 PM

Posted by a Superuser, not a Sky employee. Find out more

@LgfreelanceWhich router was giving you the issues from the link below and which one did you swap to and not giving you any issues?

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

If someone has helped give them Like.

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