Sky connnected without internet

[kenby10]

Last 3 nights about 8pm, sky BB is connnected but without internet,  during day is fine, have tried everything . Any ideas , it's usually great. Txs 

[Tom-W19]

Hi @kenby10 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[kenby10]

Still not working but Waiting on new router to be delivered,  so hopefully that works.