Discussion topic: Broadband outage

This message was authored by: Noyan · ‎05 Jan 2025

Out for 15 mins !!!!!

This message was authored by: Noyan · ‎05 Jan 2025

Still no signal over 30 mins now !!!!

This message was authored by: Daniel0210 · ‎05 Jan 2025

You are just telling fellow customers here.

The first thing to do is check to see if there are any outages nearby via this link https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎05 Jan 2025

@Noyan

No terrestrial ISP guarantees uninterrupted service. If the connection to your individual address has failed then the Openreach target time to fix would be by the end of Tuesday.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Broadband outage

Broadband outage

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