No internet

[MichelleH3]

My sky wifi box has no green light on the internet section and a orange light over voice. 
I've tried restarting 3 times and still no good. I've also done the broadband test on the app, and it's advised there's no issue and it's 'good'. Which isn't true because I have no internet! 
this has been happening now for the past few weeks and getting ridiculous. 

[Tom-W19]

Hi @MichelleH3 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147