Internet dropping, solid orange lights

[Lizzie2000]

My sky hub keeps losing connection several times a day. The internet and voice lights go solid orange for a few minutes before going green again. I try and run the diagnostic from the pop up window but it never finds anything. Anyone else had these issues?

[cookiemonsteruk]

@Lizzie2000 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Lizzie2000]

@cookiemonsteruk

Status of your broadband and WiFi network

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYJKT62

WiFi Network Visible Yes

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

VoiceConnected

[cookiemonsteruk]

@Lizzie2000 

You will need to click maintenance at the top

Sign in with

Username admin

Password   sky or wifi password

At the bottom of the next page click "show statistics" and post that table

[Lizzie2000]

Oops my bad @cookiemonsteruk

System Details

ManufacturerSky

ModelSR203

Firmware Version7.02.0201.R

DSL Firmware VersionA2pvfbH043p1.d26u

---

Modem

Modem StatusConnected

Traffic Type:PTM

Line Rate - Upstream (Kbps):19999

Line Rate - Downstream (Kbps):79999

IPv6 Loopback Address [removed]

---

Broadband Port

MAC Address [removed]

IPv4 Address [removed]

Network TypeMER

IPv4 Subnet Mask255.255.252.0

Gateway IPv4 Address [removed]

IPv4 Domain Name Server 90.207.238.97, 90.207.238.99

Gateway IPv6 Addressfe [removed]

IPv6 Domain Name Server 

IPv6 Global Address [removed]

IPv6 Link Local Addressfe [removed]

IPv6 Delegated Prefix [removed]

---

LAN Port

MAC Address [removed]

IPv4 Address 192.168.0.1

DHCPv4On

IPv4 Subnet Mask 255.255.255.0

IPv6 ULA [removed]

IPv6 Global Address [removed]

IPv6 Link Local Address[removed]

DHCPv6On

---

WiFi Port

Name (SSID) SKYJKT62

Region Europe

Current Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi AP Enabled

Broadcast Name Yes

---

Voice

Voice StatusConnected

Moderator note: removed personally identifiable info

[cookiemonsteruk]

@Lizzie2000 

And then again at the bottom of that page click "show statistics" and post the table

[Lizzie2000]

@cookiemonsteruk

[cookiemonsteruk]

@Lizzie2000 

I see it dropped 41 minutes ago , how many times would it drop in a 24 hour period?

Usually with several drops a day you would expect the speed to suffer

[Lizzie2000]

@cookiemonsteruk

Maybe 4 or 5 times a day. Its only for a short while though and then it comes right back.

[jamesn123]

@Lizzie2000 

Is the router connected to the master phone socket using the supplied Sky cable and microfilter if you dont have a prefiltered faceplate?

Is this the only phone socket in use in the home?

[Lizzie2000]

@jamesn123

Looks  like that. An engineer fitted it originally so hopefully that's right

[jamesn123]

@Lizzie2000 

Yes thats right and looks quite a new install so I wouldn't think there is an issue with it. Suggests your problem is an external one. 

I think you'd be best calling or having us escalate the issue on the forum for you so you can talk to an agent. 

[StaffordRed]

Did you manage to find a resolution to this? We're having the exact same problems, even desite swapping over to a new Sky Broadband Hub that was posted out to us...

[Lizzie2000]

@StaffordRed 

The strangest thing was after posting on here the problem completely stopped. Not sure what the cause or solution was in the end unfortunately