Inside FTTH socket move

[mikeybikey]

We recently had FTTH installed and now find that the master socket location inside is in not a very convenient position/location and would like it moved up the wall away from the floor. What is the best way to organise this as I have been told by a sky adviser that they cannot arrange this for me?

[cookiemonsteruk]

@mikeybikey 

Your reference to mastersocket makes it sound like you have ultrafast g.fast

Do you have one of theses fttp onts

 

[TimmyBGood]

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@mikeybikey wrote:

We recently had FTTH installed and now find that the master socket location inside is in not a very convenient position/location

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As @cookiemonsteruk indicates, FTTH (FTTP) does not use a 'master socket'.

If you're referring to an ONT, moving that is a job for personnel trained in fusion-splicing, so not something an ISP can carry out (although it is booked by the ISP).

If it's a Sky Hub connected to an ONT then using longer ethernet is the best option.

Are you in the UK or RoI?

[cookiemonsteruk]

@TimmyBGood 

In a previous post it from @mikeybikey  was also difficult to work out what flavour of ultrafast

[mikeybikey]

Yes one of those.

[mikeybikey]

Yes I understand it is a job for a train engineer. You would think that Sky would be able to arrange for Openreach to move it as it is a hazard where it is. Longer ethernet cable is not a solution unfortunately as it is the box position that is the problem

[TimmyBGood]

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@mikeybikey wrote:

You would think that Sky would be able to arrange for Openreach to move it as it is a hazard where it is.

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They can, but there's a cost either to yourself or Sky: if you want Sky to cover this, you'll need to argue the 'hazard' angle with them (and be sure to emphasise it's an ONT, not a 'master socket').  In addition, every Openreach engineer is equipped and trained to relocate copper, but fibre teams are distinctly scarce and in huge demand.

[mikeybikey]

They say they can't arrange it. I have spoken to them this morning. I'm not worried if there is a cost involved.

[cookiemonsteruk]

@mikeybikey 

They can and have its just sky don't offer premium installs and therefore no option to book it on the system. Previous work arounds have entailed booking it as a standard mastersocket relocation with presumably additional notes to detail what exactly is needed.

[TimmyBGood]

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@mikeybikey wrote:

They say they can't arrange it.

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That probably means there's no such option they could find on a screen: perhaps not surprising as in the past 'moving a socket' would always relate to copper.    You may have to be persistent, and I'll escalate the post here.

I've seen this referred to as a workaround, but its legitimacy is somewhat dubious as it's technically an unauthorised intervention in the Openreach optical network:

https://www.premitel.uk/consultancy/expert-advice/how-to-relocate-the-ont-fibre-termination-point/ 

[mikeybikey]

Interesting product, but it looks like it just still has a box in the same location as the ONT

[TimmyBGood]

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@mikeybikey wrote:

 it looks like it just still has a box in the same location as the ONT

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To extend the incoming fibre there has to be a junction point at its end to connect the extention.  The box is there to protect this junction: it isn't strictly required as potentially those couplers and the short back-to-back cable could be dismounted.  However, I wouldn't recommend this for robustness unless it was enclosed somehow.

[TimmyBGood]

@mikeybikey 

In theory a straight SC to SC coupler could also do the job, with a suitable length of SC preterminated single-mode OS2