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Discussion topic: Apple HomePod Won’t Connect to WiFi

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@RichardsonB if your issue has the same cause as tge other issues  you should have a solution when your hub is rolled back to a previous stable firmware version which Sky is half way though doing.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by RT4 This message was authored by: RT4

Re: Apple HomePod Won’t Connect to WiFi

@Chrisee  Do you have any idea how long it is going to take until this is resolved? I am still having the same issues. 

KAP81
Topic Author
This message was authored by KAP81 This message was authored by: KAP81

Re: Apple HomePod Won’t Connect to WiFi

I've tested mine today, 1 so far, and it looks as though the roll back from Sky has resolved the issue. I'll test the other one in the morning and confirm the problem is fixed.

This message was authored by Gazz2 This message was authored by: Gazz2

Re: Apple HomePod Won’t Connect to WiFi

I have now managed to connect HomePod mini back to wifi. So is now fixed for me 👍

This message was authored by CiemnyRafa This message was authored by: CiemnyRafa

Re: Apple HomePod Won’t Connect to WiFi

Do i need to do something on router webpage? Or it just started to work just like that?

This message was authored by Chrisee This message was authored by: Chrisee

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@CiemnyRafa modt people are reporting the roll back is working without rebooting the hub but if your doesnt when the hub's web interface shows you are back on firmware 7.03.04 from 7.03.05 (older hubs have different version numbers butvtge key part is the switch from 05 to 04) and you srexstill having issues simply reboot your hub.

 

@RT4 we are told that rolling back the 5 or 6 million hubs takes at least a week.. Sky freeze all updates and changes from around 15th for the holiday period so this exercise will complete before then.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by nicksk11 This message was authored by: nicksk11

Re: Apple HomePod Won’t Connect to WiFi

@Chrisee - this hasn't worked for me unfortunately. I've not been able to connect my Homepod Mini to the Sky Wifi for over a week now. I've checked my firmware tonight and it's version 7.03.0400.R (I have an SR203) - I tried to connect again but failed, rebooted the router and reset the homepod mini back to factory settings but still get the message "Unable to Join Wi-Fi". I tried on both 2.4GHz and 5 GHz networks but both failed. 
I've taken the homepod mini to work and it connects easily to the Wifi network there so I know it's not hardware related. Do you have any other ideas? This is so frustrating!

Thanks

Nick

This message was authored by Chrisee This message was authored by: Chrisee

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@nicksk11 I will draw Sky's attention to your post. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Sky employee

@nicksk11 wrote:

@Chrisee - this hasn't worked for me unfortunately. I've not been able to connect my Homepod Mini to the Sky Wifi for over a week now. I've checked my firmware tonight and it's version 7.03.0400.R (I have an SR203) - I tried to connect again but failed, rebooted the router and reset the homepod mini back to factory settings but still get the message "Unable to Join Wi-Fi". I tried on both 2.4GHz and 5 GHz networks but both failed. 
I've taken the homepod mini to work and it connects easily to the Wifi network there so I know it's not hardware related. Do you have any other ideas? This is so frustrating!

Thanks

Nick


Hi @nicksk11 

 

Welcome to the Sky Community.

 

Can I ask if you've reset your hub by holding down the reset button for 10 seconds, before trying to connect again?

Thanks
Kev
Community Manager
This message was authored by cl6rkee This message was authored by: cl6rkee

Re: Apple HomePod Won’t Connect to WiFi

I have just moved to sky after having a horrible experience with BT Braodband being unrelaible, and my experience with sky in the last 24 hours isnt much better!

 

4 homepod minis wont connect to the new hub!

This message was authored by cl6rkee This message was authored by: cl6rkee

Re: Apple HomePod Won’t Connect to WiFi

Spent the best part of 30 mins on a call to sky support. Got no where. Only advice was to split the 2.4 & 5GHz network which didn't help. 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@cl6rkee 

What is the firmware version of your hub?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by cl6rkee This message was authored by: cl6rkee

Re: Apple HomePod Won’t Connect to WiFi

7.03.0400.R

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Sky employee

Hi @cl6rkee 

 

Thank you for joining the Sky Community!

 

I'm going to pass the details to our support teams to investigate this further for you and @nicksk11 

 

As soon as I hear back, I'll let you know.

Thanks
Kev
Community Manager
This message was authored by JrmBBell This message was authored by: JrmBBell

Re: Apple HomePod Won’t Connect to WiFi

This issue has just happened to me now too. 

2 HomePod minis not working, rebooted the hub etc and still no luck. This is very frustrating, sky should let me cancel my contract early with no penalty 

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