Red PON light

[MDowejko]

Just come down this morning and noticed the Pon light on my ONT is Red. Broadband/streaming services not working etc. I've tried to use the vitrual assistant but just end up going around in circles doing tests etc. How can I notify sky that there is an issue? Thank you.

[mae-3]

@MDowejko 

Fibre may be damaged one needs to call Sky to get it fixed by BT Openreach.

[MDowejko]

Thanks, I called them, and all I got is automated issue "we know of the broadband problem, and are working hard to resolve it, will provide an update vie text message"....

And then you get option to recieve or opt our from it....that is all, doesnt provide an estimated completion date nor possibility to talk to an actual human, just disconnects....

[Chrisee]

@MDowejko thst is because Openreach have not given Sky an estimated fix time. Sky can only tell you what thry know.

[mae-3]

Unfortunately, there is a six-week estimate for BT Openreach to run a new fibre.