WiFi drop out

[paul+macey]

 

Hi there, I switched to fibre 3 weeks ago and the WiFi keeps dropping out (only for a few seconds but multiple times per day). Can anyone help please?

I need to get it fixed as it's affecting work (I work from home) and more importantly I keep losing connection on my Zwift rides 🤣.

Thanks, Paul 

[TimmyBGood]

@paul+macey 

Your Hub had completely rebooted one hour thirteen minutes before the screenshot was taken: was that an intentional repowering?

[paul+macey]

Thanks for replying Tommy.

Yes, I read in a forum to try rebooting it first.

[paul+macey]

@Addie15 can you escalate this please?

[jamesn123]

@paul+macey 

Would be useful if you could post your stats again after the next time you notice a drop. Dont reboot your router though as it clears all the data we need to see

[paul+macey]

Will do, thanks James

[paul+macey]

Evening all

Can one of you cast your eye over my stats please? It hasn't been rebooted since last week but there's been numerous drop

outs (including yesterday and today).

thank you

Paul

 

[jamesn123 · Accepted solution]

@paul+macey 

Your stats dont show any drop while the hub has been up, so I suspect your problem is WiF interference. Do all your devices suffer drops even ethernet connected ones, or is it just a few?

[paul+macey]

Thanks James.

Ive switched off the WiFi extenders and it looks like that has solved it!

Thansk again for replying.

[Deborah1207]

Hi everyone,

I am new to Sky with the Sky Max hub and my connection is dropping on and off throughout the day and I work from home so it is really frustrating.
I have the Skyglass tv and hub downstairs and my laptop is upstairs.
Any ideas?