0

Discussion topic: Android phone connected to b/band but requires login/authorisation

Reply
This message was authored by: ACBScotland

Android phone connected to b/band but requires login/authorisation

Have just set up Sky home broadband and it works fine on my daughter's iPhone.  When I try to connect my android phone, I put in wifi password details and then it says "Connected (requires login/authorisation)".  When I tap on the message it open a blank link and nothing is displayed.  How do I resolve this as I am the account holder and not able to access home broadband on my phone.

Thanks in advance for any help

Reply

All Replies

This message was authored by: Addie15

Re: Android phone connected to b/band but requires login/authorisation

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by: Addie15

Re: Android phone connected to b/band but requires login/authorisation

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Reply