Discussion topic: Android phone connected to b/band but requires login/authorisation
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Message posted on 14 Feb 2025 10:39 AM
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Android phone connected to b/band but requires login/authorisation
Have just set up Sky home broadband and it works fine on my daughter's iPhone. When I try to connect my android phone, I put in wifi password details and then it says "Connected (requires login/authorisation)". When I tap on the message it open a blank link and nothing is displayed. How do I resolve this as I am the account holder and not able to access home broadband on my phone.
Thanks in advance for any help
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Message posted on 15 Feb 2025 09:03 AM
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Re: Android phone connected to b/band but requires login/authorisation
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 17 Feb 2025 02:57 PM
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Re: Android phone connected to b/band but requires login/authorisation
Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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