Compensation not received

[1daveb1]

What do I do if Sky are not paying out compensation for total loss of service of my broadband after 30 days?

[Daniel0210]

@1daveb1 
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

It's applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.

[1daveb1]

Thanks for the reply.I had a complete outage for 7 days but it's been more than 30 days since it was fixed. I'm past the time scale of when it's due but not received it yet

[caesarome]

You will need to call Sky yourself to ask them about this seeing as it hasn't be applued to your account. 150 is the free number to use from a Sky Talk or Sky Mobile phone.

[Daniel0210]

@1daveb1 

Just a thought, did you report your outage personally to Sky? If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it. 

[1daveb1]

I reported it the first day it went out and kept reporting it every day after that. Even Sky themselves have said I'm entitled to compensation when I had the outage but they're not paying what they owe me

[SKY1992bf]

@1daveb1  Have you checked future bills to see if anything is showing on one of those 

[Daniel0210]

@1daveb1 

Then if it hasn't yet been applied to your account as a credit you'll need to call Sky as advised above.