Charges

[kath1234]

I need some help!!!
My landline and internet stopped working on Tuesday. Rang Sky (eventually) talked with an advisor about the problem. He agreed there was a problem and an engineer was arranged. While on he talked about my bill and said if we renewed that day, instead of the charges going up he would reduce my bill by £5 per month.

Spoke to someone yesterday who said my bill would go up!! Couldn't find the £5 reduction promised to me on Tuesday. So now instead of coming down £5 it will go up by £8.50.

Not amused.

[caesarome]

What do you future bills show, is there any sign of this £5 discount, if not you will need to call Sky again about this so they can listen to what was said to you.

[kath1234]

Thanks for that, tried to ring Sky but unfortunately there is a "technical issue" and can't contact them.

[caesarome]

Perhaps try again tomorrow or later today ?

[kath1234 · Accepted solution]

Found a different number and spoke to 2 different people and they listened to the conversation from Tuesday. They are going to honour the price reduction even though no notes were put on the account.