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Discussion topic: Loyalty/retention

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This message was authored by christinerainey1 This message was authored by: christinerainey1

Loyalty/retention

Are there separate departments for retention and loyalty


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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Loyalty/retention

Posted by a Sky employee

They will be the same department. 

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Loyalty/retention

Posted by a Sky employee

They will be the same department. 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Disney+Cruiser This message was authored by: Disney+Cruiser

Re: Loyalty/retention

Hi Lisa,

 

Apologies for checking for clarity, however, is it correct that the first department you speak to when calling Sky is the Retention Dept? I just called & although I didn't quite understand the gentleman entirely during the conversation, he said he was part of the Retention team. Normally, you have to be transferred to that team after speaking to someone else first.

Thanks.

This message was authored by Mark39 This message was authored by: Mark39

Re: Loyalty/retention

Posted by a Superuser, not a Sky employee. Find out more

@Disney+Cruiser I suspect it depends on what you tell the bot what you're calling about.

This message was authored by Disney+Cruiser This message was authored by: Disney+Cruiser

Re: Loyalty/retention

@Mark39  Thanks.. I was surprised at his retention skills, if so. 

 

@Lisa-P1987 Would appreciate if you could clarify. Thank you.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Loyalty/retention

Posted by a Sky employee

Yes, it just depends on what you tell the automated voice response at the start of the call. It will try direct you to the relevent team. 

Thanks

Lisa - Sky Tech Team Expert
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