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Discussion topic: Added TV to my account and have lost VIP status from platinum to silver?

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This message was authored by karlbo This message was authored by: karlbo

Added TV to my account and have lost VIP status from platinum to silver?

i have added TV and broadband to my sky account which i have had for many years and my VIP status was Platinum, since changing the status has been reduced to silver? Why is this ? 

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This message was authored by caesarome This message was authored by: caesarome

Re: Added TV to my account and have lost VIP status from platinum to silver?

Posted by a Superuser, not a Sky employee. Find out more

@karlbo 

Before you added TV and Broadband to your account what services did you have from Sky ?

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karlbo
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This message was authored by karlbo This message was authored by: karlbo

Re: Added TV to my account and have lost VIP status from platinum to silver?

I used to have Tv and broadband with mobiles. Then just mobiles and again Tv and broadband with mobiles. 

This message was authored by caesarome This message was authored by: caesarome

Re: Added TV to my account and have lost VIP status from platinum to silver?

Posted by a Superuser, not a Sky employee. Find out more

@karlbo wrote:

I used to have Tv and broadband 


And when did you cancel this because if it was over 18 months or so then you will be a new customer when you returned so your former account will be closed hence the issue you are having.

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karlbo
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This message was authored by karlbo This message was authored by: karlbo

Re: Added TV to my account and have lost VIP status from platinum to silver?

I have maintained the mobiles for the last 8 years. 

This message was authored by caesarome This message was authored by: caesarome

Re: Added TV to my account and have lost VIP status from platinum to silver?

Posted by a Superuser, not a Sky employee. Find out more

When you first cancelled TV and Broadband, how long ago was this ?

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karlbo
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This message was authored by karlbo This message was authored by: karlbo

Re: Added TV to my account and have lost VIP status from platinum to silver?

I cancelled Tv and broadband 3 yrs ago and went to virgin as sky fibre broadband failed on install and could t be fixed for 2 weeks. I work from home so not ideal and virgin installed in 48 hrs. 

This message was authored by Bsageiv This message was authored by: Bsageiv

Re: Added TV to my account and have lost VIP status from platinum to silver?

Same thing happened to me but after moving home. 
BAsically i moved with sky to stay with the same provider and they put my tenure to 0 xD what a joke

This message was authored by Mark39 This message was authored by: Mark39

Re: Added TV to my account and have lost VIP status from platinum to silver?

Posted by a Superuser, not a Sky employee. Find out more

@Bsageiv wrote:

Same thing happened to me but after moving home. 
BAsically i moved with sky to stay with the same provider and they put my tenure to 0 xD what a joke


If it concerns you, have you spoken to Sky about it?

This message was authored by Bsageiv This message was authored by: Bsageiv

Re: Added TV to my account and have lost VIP status from platinum to silver?

was chatting to an agent on the broadband team that said she was going to connect me to someone in the home team. After that the chat automatically disconnected me (not accidentally, happened twice).

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