Discussion topic: How to change payment info for a specific device on account

This message was authored by: LouiseN1 · ‎17 Jan 2025

Hi there,

I have just taken out a new ipad contract on my sky account and would like to use a different payment method for it. Is this possible? It used to be.

thanks

This message was authored by: SKY1992bf · ‎17 Jan 2025

@LouiseN1 wrote:
I only have one ipad contract on my account and no other mobile devices

@LouiseN1 What happens if you try and change it using the relevant sections on the link below

https://www.sky.com/help/articles/sky-mobile-bills-and-payments-change-payment-details

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: PandJ2020 · ‎17 Jan 2025

@LouiseN1 wrote:
Is this possible? It used to be.

No. Never was for mobile devices under same account.

I am just another Sky customer and my views are my own

This message was authored by: SKY1992bf · ‎17 Jan 2025

@LouiseN1 if you have multiple mobile devices on your account then no you can't have a separate payment for a single device

if you have sky tv and/or sky broadband and just a single mobile device then you can have a different payment method to that of tv/broadband for the device

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: LouiseN1 · ‎17 Jan 2025

I used to have an older ipad 11 pro on a different payment method.

i have now taken out a new ipad contract but wasn't given the option to change billing for this.

This message was authored by: LouiseN1 · ‎17 Jan 2025

I only have one ipad contract on my account and no other mobile devices

This message was authored by: LouiseN1 · ‎17 Jan 2025

@SKY1992bf

great how can i do that?

This message was authored by: SKY1992bf · ‎17 Jan 2025

@LouiseN1 wrote:
I only have one ipad contract on my account and no other mobile devices

@LouiseN1 What happens if you try and change it using the relevant sections on the link below

https://www.sky.com/help/articles/sky-mobile-bills-and-payments-change-payment-details

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: PandJ2020 · ‎17 Jan 2025

Yes, you can split billing between TV and mobile. (But not for individual mobile devices if you have multiple)

I am just another Sky customer and my views are my own

Discussion topic: How to change payment info for a specific device on account

How to change payment info for a specific device on account

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Re: How to change payment info for a specific device on account

Re: How to change payment info for a specific device on account

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