7

This discussion topic has been answered Discussion topic: How to change payment info for a specific device on account

Reply
Avatar for LouiseN1
Level 1 icon
What's this?
This message was authored by: LouiseN1

Message posted on ‎17 Jan 2025 12:02 PM

How to change payment info for a specific device on account


Hi there,

 

I have just taken out a new ipad contract on my sky account and would like to use a different payment method for it. Is this possible? It used to be.

 

thanks

 

Report post
Post 1 of 8
553 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf Answer

Message posted on ‎17 Jan 2025 12:42 PM

Re: How to change payment info for a specific device on account

Posted by a Superuser, not a Sky employee. Find out more
@LouiseN1 wrote:

I only have one ipad contract on my account and no other mobile devices

@LouiseN1  What happens if you try and change it using the relevant sections on the link below 

 

https://www.sky.com/help/articles/sky-mobile-bills-and-payments-change-payment-details


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

View this Answer within the discussion

Report post
Post 7 of 8
521 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎17 Jan 2025 12:07 PM

Re: How to change payment info for a specific device on account

Posted by a Superuser, not a Sky employee. Find out more
@LouiseN1 wrote:

Is this possible? It used to be.

 

No.  Never was for mobile devices under same account.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 2 of 8
548 Views
0 Likes
Reply
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎17 Jan 2025 12:24 PM

Re: How to change payment info for a specific device on account

Posted by a Superuser, not a Sky employee. Find out more

@LouiseN1  if you have multiple mobile devices on your account then no you can't have a separate payment for a single device 

 

if you have sky tv and/or sky broadband and just a single mobile device then you can have a different payment method to that of tv/broadband for the device 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 3 of 8
543 Views
0 Likes
Reply
Avatar for LouiseN1
Level 1 icon
What's this?
Topic Author
This message was authored by: LouiseN1

Message posted on ‎17 Jan 2025 12:36 PM

Re: How to change payment info for a specific device on account

I used to have an older ipad 11 pro on a different payment method.

i have now taken out a new ipad contract but wasn't given the option to change billing for this. 

Report post
Post 4 of 8
530 Views
0 Likes
Reply
Avatar for LouiseN1
Level 1 icon
What's this?
Topic Author
This message was authored by: LouiseN1

Message posted on ‎17 Jan 2025 12:38 PM

Re: How to change payment info for a specific device on account

I only have one ipad contract on my account and no other mobile devices

Report post
Post 5 of 8
528 Views
0 Likes
Reply
Avatar for LouiseN1
Level 1 icon
What's this?
Topic Author
This message was authored by: LouiseN1

Message posted on ‎17 Jan 2025 12:40 PM

Re: How to change payment info for a specific device on account

 

@SKY1992bf 

 

great how can i do that? 

Report post
Post 6 of 8
522 Views
0 Likes
Reply
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf Answer

Message posted on ‎17 Jan 2025 12:42 PM

Re: How to change payment info for a specific device on account

Posted by a Superuser, not a Sky employee. Find out more
@LouiseN1 wrote:

I only have one ipad contract on my account and no other mobile devices

@LouiseN1  What happens if you try and change it using the relevant sections on the link below 

 

https://www.sky.com/help/articles/sky-mobile-bills-and-payments-change-payment-details


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 7 of 8
522 Views
Reply

Did this answer not help you?
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎17 Jan 2025 01:01 PM

Re: How to change payment info for a specific device on account

Posted by a Superuser, not a Sky employee. Find out more

Yes, you can split billing between TV and mobile.  (But not for individual mobile devices if you have multiple)

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 8 of 8
508 Views
Reply
Reply