Discussion topic: Being charged extra for skys mistake

This message was authored by: Angrycustomer95 · ‎02 Jul 2023

On Tuesday I had a sky engineer booked to come between 8am - 1pm. I took the day off work so I could be in for the appointment. It gets to 1:30pm and no one has turned up so I ring sky and to told no one was assigned the job. And that I could rebook and the only date they gave me was a Sunday and now I'm being charged extra without even knowing until I looked at my bill and I am also being charged for a missed appointment.. which I did not miss.

This message was authored by: Daniel0210 · ‎02 Jul 2023

@Angrycustomer95

You will need to call Sky and query both these issues.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mark39 · ‎02 Jul 2023

There's a premium charged for a weekend appointment on top of the charge you've already paid. I believe it's £65 for,a basic appojtmemnt and an additional £15 for the weekend.

Discussion topic: Being charged extra for skys mistake

Being charged extra for skys mistake

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