iPhone return

[Zara15]

I ordered a phone from sky mobile which I received today its the iPhone 15 pro I've ordered the wrong one and want to order the iPhone 15 pro max, I'm not sure how to send it back and what packaging, also to cancel the phone so I can order a new one.

[Daniel0210]

@Zara15 
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.