Discussion topic: Can’t get iternet

This message was authored by: Ian250 · ‎31 Dec 2024

Why can't I get internet on my sky iPhone unless connected to a wifi

This message was authored by: twilight+princess · ‎31 Dec 2024

What happens when not on WiFi? Does 4G or 5G show or no signal?

Have you signed into your account & resent the settings to the phone?

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.

View this Answer within the discussion

This message was authored by: caesarome · ‎31 Dec 2024

@Ian250

Do you have mobile data turned on whne you are not at home ?

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This message was authored by: twilight+princess · ‎31 Dec 2024

What happens when not on WiFi? Does 4G or 5G show or no signal?

Have you signed into your account & resent the settings to the phone?

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.

This message was authored by: Ian250 · ‎31 Dec 2024

I have data on all the time

This message was authored by: caesarome · ‎31 Dec 2024

So when and where is it not working and what is happening ?

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This message was authored by: twilight+princess · ‎31 Dec 2024

Data may be enabled but does 4G/5G show? have you checked the APN settings to ensure they're showing/correct?

Have you followed the suggestion to resend the settings?

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.

This message was authored by: Ian250 · ‎31 Dec 2024

I have to be connected to WiFi to get internet when it should work anytime I want it, shouldn't it

This message was authored by: Ian250 · ‎31 Dec 2024

How do I seat settings please

This message was authored by: Ian250 · ‎31 Dec 2024

It says 4g top corner

This message was authored by: caesarome · ‎31 Dec 2024

If it says 4G then it is connected so is it not working when you disable Wifi in settings ?

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This message was authored by: twilight+princess · ‎01 Jan 2025

Check instructions here:

https://www.sky.com/help/articles/mobile-data-and-picture-message-settings

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.

Discussion topic: Can’t get iternet

Can’t get iternet

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