Geo location servers - issues with incorrect IP location

[sbmcollins]

I am having the exact same issue. I am in Dublin, Ireland.

Got Sky Fibre Broadband 6-8 weeks ago and it has been ok.

The last two weeks we have been assigned a UK IP address, so anything checking geolocation no longer works. It is causing me lots of issues to the point I can't use the Broadband anymore if it's not showing the correct geolocation.

I'm a network engineer, so quite familiar with the root cause here. Sky simply need to ensure that their Irish customers are assigned an IP address that is geolocated in Ireland.

I would be grateful if someone at Sky could get this resolved and contact me to let me know please.

[Chloe-W22]

Good morning @sbmcollins @ekyne,

I've escalated your posts to our Community Messaging team who will reach out to you on the Community to have a private conversation, we'll be able to access your account and you'll be able to share the public IP with us there.

Community Messaging are a Sky UK team, but I believe we can still support you with this one. Any questions on your products and account we do have an ROI team on hand you can speak with 🙂

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @ekyne and @sbmcollins.

[SarahWex]

Having the same issue as others in this thread. Can't use Go Loud network of radio stations on our Google speakers. We have Google nest in the house and Sky BB and TV.

Noticed Virgin media app on my phone was giving error message re location too when I was connected to WiFi.

[Chodley]

And are Sky services complaining too?

[sbmcollins]

Hi All, For those located in Ireland I recommend calling the technical support line

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. I spent 8 hours on the chat between the UK and ROI teams and neither were useful - told me to restart my router again! Once I called the main support line, I got through to a very helpful lady who immediately understood the issue and told me I was about the 20th person to raise the issue. It is asexpected, an issue with IP address allocation by Sky to their Irish customers, which is a known issue, and they are working on resolving it. It is unfortunate that it took so much effort to get to the right person who understood the issue and has committed to resolve it, but it was good to get the recognition tha it is an issue and we are not all crazy 🙂

Moderator note: Removed phone number.