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Discussion topic: Playlist Episode tracking issues

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This message was authored by Jporch316 This message was authored by: Jporch316

Playlist Episode tracking issues

Posted by a Superuser, not a Sky employee. Find out more

Hi all 

 

I am looking for some feedback on episode tracking issues. I have experienced many of these since I had sky glass in 2022. I'm trying to gauge if it's a problem across the board that affects all glass users 

 

I have experienced 

 

- total loss of all tracking within a season. For instance I went to watch swat last night (I'm in the middle of season 7) but on my playlist it has defaulted to play episode 1 season 1. 

- only 2-3 episodes shown as viewed.

 

im not sure if this is happening after a software update or after an amour. Of time has passed since the last viewing.

 

any feedback would be great 👍 

 

 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.

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This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Playlist Episode tracking issues

Posted by a Sky employee

Hi Everyone

 

We've had an update on what to expect with part and full watched content.

 

It's been confirmed that resume points expire after 30 days, so if you're partway through something and leave it over 30 days, we'll forget where you left off. Some streaming apps, seem to store the resume points a lot longer, as some seem to store it indefinitely.

 

Relating to content watched, we also mark content as 'fully watched' when reaching the end, this helps work out what the next episode should be displayed to customers in the 'Continue Watching Rails'; this is set for 1.5 years. So you should still see the 'Next episode' in the rail for up to 1.5 years, but depends on what else you watch too.

 

The team will always look at ways to improve the product and have taken the feedback away 😀

 

Thanks
Kev
Community Manager

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