Send Thanks to Sky

Massive thanks to Louise at Sky. Who helped me get my broadband installed. She took the case on and was really patient in understanding the issues with openreach ensuring that they had clear information to follow. She also took the time to call and check on progress several times to ensure the problem was resolved. Thanks again for your help! ... View more

I think I spoke with Amir, who could not have been more helpful!!! He was so friendly and did everything to assist me with my issue. I don't really like speaking with customer service but he made this easy and pleasant. Well done Sky for a brilliant customer service. Thank you Amir for being wonderful, I hope to deal with you again in future! 🌟 ... View more

I believe the employee I spoke to was called Omar, they were great very patient, gave clear instructions and helpful. Thank you for the great call and solving our problem very quickly!   ... View more

Used the live chat today (22nd June 2024) to express my concerns over rising bill costs. I was assisted today by Varun, nothing was too much trouble for them, they were extremely helpful, pleasant and concise in sorting me out a better deal so that I could keep my packages!  I've even now joined sky mobile, something I'd been thinking about for a while but Varun helped me get it sorted finally!  Definitely deserve a reward for there brilliant service :). Thank you Varun!    ... View more

I just wanted to thank Isi in the broadband cancellation team - I wasn't happy with how my complaint had been dealt with and so I got put through to her to cancel my broadband altogether, but Isi understood my concerns and frustrations. She reassured me in a confident and empathetic way, before suggesting that perhaps there had been some miscommunication between me and previous colleagues, so actually the issue I complained about was not an issue! Isi quickly did the necessary upgrade to provide me with the service I needed and gave me a case number if ever I needed to call in to refer back to what she had advised me. Isi had a great sense of humour throughout and I left the call with a smile on my face 🙂 Truly an above and beyond service; thank you Isi!  ... View more

Thank you to Muhammed Ali who I spoke to today 1/10/2023 just after 11:35 over the phone regarding my mobile phone. He was so helpful and wasn't pushing sales on me after my conversation.   Thank you. Kind regards. Sarah. ... View more

I can't remember her name as we were too busy chatting but I REALLY hope you track down who I spoke with on the phone. I received an email from sky today saying when my 18m contract is up, it will be going up £20 a month! So I was looking to cancel but wanted to find out when I could do it. Initially tried online as I never call companies, online is easier but it said an hour wait. So today I thought, I'm just gonna call and I'm so glad I did. The Scottish lady I spoke to was so helpful, friendly and personable. I told her the issue, she reminded me what a valued customer I was and wanted to see what she could do for me. This isn't a post because she saved me money; because turns out I'm still in contract for a few months so it's best to wait and call back. She gave me the date it was best to call back, and told me they would try and help me then. She then reminded me of the SkyVIP comps etc I should enter, and gave me some good information about sky mobile and the deals they do if I wanted to switch to them when my contract is up with my current provider. We then ended up speaking about the weather, and onto the euros. Quick chat about the football and wishing each others teams well (Scotland and England) I completely forgot the reason I was calling was to find out about ending my contract. She was so lovely I could of chatted to her all day! Its no wonder she's on your cancellation team, she's such a lovely helpful person to speak to that I'm hoping I get to speak with her again when I phone back in September, and I'm no longer considering leaving but will speak again and see what deals I can take out to save me some money.  im so sorry I didn't catch the name, but please find her and pass my praise on to her, and her manager as she's an absolute credit to your company. Thank you again for being so friendly and helpful. Laura x  ... View more

Thank you to Ojis who helped me on Sunday 16th June get my service restored  and listened to my complaints with understanding. Thanks to Andy from the sky priority team who helped sort out my billing issues. Both gentlemen called back to see if my issues were resolved I could not take thier calls dueto work commitments....but thank you both for your time and patience ... View more

I rang Ojis on Sunday 16th June as my service had been cut off. He was so helpful and patient and sorted out the issues. He called me back on the Monday, unfortunately I was unable to take his call due to being at work. Thank you for taking the time Ojis really appreciated. ... View more

I would like to send a thanks to Ravinder based in Mumbai India Tv department for sorting out an issue for which wasnt even in his department, my issue was mobile related and he helped me resolve it after I spoke to several other advisors that couldnt solve the problem. Ravinder was polite and patient he deserves to be recognised for his hardwork. Thankyou Ravinder  ... View more

Hello my name is Chantelle Howlett  Today I called on the 26.09.23 and the second person i spoke to was a women called Julie. I wanted to say she is amazing and should have a raise. I have been with sky for four and half years now and before that through my mother who had a sky account and I have had nice people before don't get me wrong. To be honest it's mainly rude people I get through to. But Julie was wonderful she help me so much I have had a really hard time this year and some really bad luck. I have bad mental and physical health and also a carer for my mother who has cancer. And she help me so much and made a big difference that I actually cried happy tears. Tell her thank you so much and she made my day maybe even year. I glad that is truly kind and amazing people out there like her.    ... View more

Had sky glass, since November  2021, had no problems  with  it, and had sky live  camera  since it came out  in June  and again  no problems  ... View more

I can't say enough about how well Sheila (Removed) handled me on the phone. I say 'handled' with the utmost praise and thanks intended 🙂   After a stressful week of work I spent my Saturday morning - when I should have been unwinding - trying to converse with sky about issues with sky broadband and mobile services, and the sudden unexplained removal of my access to paramount+.   The lack of reliable sky mobile (and wifi calling) means that I either can't get through at all or I keep getting cut off and having to ring people back and - if that's the kind of call it is - queue again (sometimes I get cut off before I've even got through to a human). When I do get through and get cut off, agents say they've tried to ring me back but can't get through  so they stop trying and I have to be the one to call back and queue and reauthenticate every time. It takes hours of my free time and is usually unpleasant for all by the time we get to the meat of the issue(s) because by then I'm extremely frustrated at having wasted so much of my weekend. I hate using a phone now, thanks to sky's unreliable services.   So I'm not thanking sky here.   But I am thanking Sheila from the bottom of my heart.   By the time I got through to Sheila I was an angry mess. The patience and kindness Sheila showed me was above and beyond. By the time the call was over I was calm again, I felt like all my issues had been addressed, and Sheila was able to find ways to improve things and meet my expectations for good service without me having to pay extra. Not only that, but she personally made sure to call me back - and keep trying until she got through -  instead of making me spend even more of my free time doing it. And then kept her word.   The installer, Martin, who came round a few weeks later was amazing too. Punctual, courteous, professional, careful in our house (including shoe protectors to save our floors), and on tpo of sorting out our router and new sky box, he additionally sorted out our problematic satellite dish while he was here and boosted our wifi to prevent all the call cut-offs.   And of course Sheila rang just after, as promised, to check if I was happy - which I was and still am.   If all sky staff were like Sheila and Martin sky would always be up there as providing one of the best customer experiences around.   Thank you thank you thank you for great service Sheila and Martin 🙂 ... View more

I would like to say a massive thank you to Sarah in upgrades.  she was amazing, she went through everything in such detail to make sure we got exactly what we wanted.  she was so friendly and polite it was so lovely to talk to someone who actually cared about their customer rather then rushing through to them quickly get the customer off the phone. She is an amazing credit to your company !!! My three year old wanted to say hello and Sarah was more then happy to say hello and ask her about her day and my daughter loved it. Thank you again Sarah you star !!!  ... View more

Hello Reason for my email, 23/09/2023, apx 11.05 am, renewal of contract. Not had any real renewal offer to ease my outgoings during these years of rising prices. Fortunately I spoke with " Ajay " who did when speaking with a view to cancelling my TV subscription help me out massively. Speaking to his supervisor he got me a fab deal for my renewal for the next 18 months. I'd like to give Ajay 10/10 for his patience, courtesy and happy bubbly approach to keeping me with SKY, Thanks Ajay and a big thank you too his Supervisor, 10/10 I'm a happy SKY customer. I hadn't received a rating prompt email from sky, but just wanted to say Thank you,and not forget his help. Your a credit too SKY. ... View more

I had to contact Sky to transfer my service after a very upsetting personal situation.  I had to move quickly and it was very traumatic.  I spoke to @Anonymous  the day after I moved when I was still very emotional.  He was absolutely brilliant, very understanding and incredibly kind.     Not only did he sort out transferring my sky broadband and tv to my new address he also managed to make me smile.   I couldn't have asked for better service.   ... View more

I wish to commend Shaun (removed) and Simon (removed) for their help and patience when they attended at our home. Sky are very fortunate to have employees of this calibre and I would like you to thank them again on our behalf. They called to our house in Denton on 20th September and I think we were their first call.    Moderator comments: removed personal details  ... View more

I am a disabled housebound Customer of SKY, I have been a customer for over 23 years, I'm able to really leave their house to my lung condition, when SKY VIP started giving tickets away to go to a cinema it was a brilliant idea however I was not included due to my own condition. However I think somebody at VIP land who decide to reward their customers said we will allow our customers to download and keep a new movie, so I decided I thought well I can't go to cinema so I bring it home to SKY and I will have my cinema with SKY  VIP.   i'd like to say a big thank you to SKY it's brilliant movie it's new and I can watch it as many times as I like and it's great to be included. Thank you very much again keep up the great work it is greatly appreciated to be included. It seems that I didn't have to think twice. I didn't miss out because of the way I am. SKY I know it just can't be done every single time but it's great to have something relevant even be like once every six month the version of the movie that you think about because I will be interested if the movie is relevant it's my interest again thank you SKY VIP keep up the great work and I look forward to see what my next movie night is gonna be thanks again. ... View more

Killi the sky engineer... 14.6 2024. Installed my sky q ...had to move and reposition the dish ...Great job...went through everything with me, I'm 74....and he made everything easy to understand.  ... View more

Thanks for helping. Kirsty. 22/09/23   ... View more

I spoke to Sam at 15.14 today to upgrade a handset and as I have no access to mobile account, Sam after spending time and obtaining help go this reolved.  3 and a half years ago I had this problem and spoke to technical staff in the UK and offshore on numerous occasions and tried many workarounds they talked me through, none of which worked and finally issued a complaint which ended up in a black hole and I gave up on the matter. I want to recognise Sam for going above and beyond and to thank him for his time and patience and actually resolving something that no-one else at Sky has ever been able to achieve. He is an asset to your company and has a very polite, professional, welcoming manner. ... View more

Massive thanks to June who sorted our broadband out, ringing me back on two different numbers several times. She was superb and a credit to your company. If only there were more in customer services in general like her.  She then went above and beyond, I mentioned we'd had nothing but true and inconsistencies with our bill since April and she sorted this as well. Thankyou again. Matt   ... View more

@Caroline and @Lewis Want to do a Shout-Out to Caroline and Lewis today.  Caroline was wonderful when I rang about a Grading issue yesterday, 13th June - and from being a jibbering wreck, managed to calm me down by her helpful conversation and all done with a beautiful Scottish lilt!  The matter has now been resolved but by the end of the conversation, I had become proficient in the Police Phonetic Alphabet - in fact, I think it should now have "C for Caroline" and "L for Lewis" and was even laughing with Caroline!  Well done both of you!  If only Customer Service in all companies had a "Caroline" and "Lewis" what a different place this world would be!!   HUGE THANKS AND GOLD STARS TO BOTH OF THEM.   ... View more

I'd like to thank MARK the very skilful and determined broadband engineer who attended Wrens Nest Lodge in Tenby area today   his customer skills are outstanding and our German shepherd loved him 🐶   he got stuck right in and rectified a troublesome fault involving Alexa (echo studio) Wi-Fi light and ceiling fan switches that no one else had managed to get on top of... three new style routers and a month later it's now fixed and the system is working perfectly ( it had worked fine with our old style flat router for years but our upgraded system wouldn't connect at all despite the attempts by myself and previous Sky staff) just to add my wife is a Royal Navy veteran with Multiple Scrolosis... we rely totally on the Wi-Fi light switches because she cannot stand up or use her hands to operate them.  many thanks and Mark you are a real credit to Sky  ... View more

Thank you Jessica for time and patience on sorting out my mum's sky glass yesterday 12-06-2024  kind regards  (removed)   Moderator note: Removed personal details ... View more

I had an engineer come yesterday, was called Jake. He was quick to find the solution to the problem. He was very polite and professional. I want to say thank you, for the amazing customer service !  ... View more

@shaneJust wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. He went over and above to ensure my queries were answered. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. I would recommend he be awarded the highest reward possible for his efforts and please do pass these comments onto his manager   Moderator notes: removed personal details  ... View more

Hi, I'm not entirely sure even how you would find him, but today I had a telephone call with Les, from your cancellation department. The call was at 09:25am.   i was so confused and agitated but les looked into my issue and spoke to me like a human would. He talked through the problem and came up with a solution. Thanks to les I'm still a customer with sky today.    all I know is he works from home and done with a London accent.  les is a credit to your team and indeed your company.  ... View more

I spoke to Rob from customer service who was wonderful. He took the time to understand our situation (UK Sky Mobile phones but using in Ireland with very heavy data requirements) and suggested a solution that was cost effective and worked without us needing to replace our physical SIM cards (as that would necessitate travel back to the UK). He was super friendly, helpful and willing to think outside the box to resolve our issue. He also didn't put any pressure on whatsoever and genuinely wanted the best for us. He was absolutely amazing - thanks Rob! (the solution is working great!).   ... View more

I'd like to send my thanks to Katie from the Sky Stream team. I spoke to her on 12/9/23. She explained to me all about Sky Stream and my broadband bandwidth. She took her time and was able to provide an excellent service to me as a customer. At the point of ringing I was on the verge of leaving Sky after 21 years, but she convinced me to stay, so this was very much a win-win outcome. Well done Katie. Excellent customer service! ... View more

I would like to say a BIG THANKS to Sharon from the retentions team in Glasgow for her help in sorting our problem out. After 30 phone calls to numerous call centres and our wasted time ... Sharon sorted this over 2 evening's. Prompt phone calls friendly,professional,competent. We can't thank you enough Sharon ☺️.Please give Sharon a pay rise or a reward 🙏  she truly deserves it ! Much love Linzi and Wayne x ... View more

🌟🌟🌟🌟🌟Highest review that I have ever given to a Customer Representative & especially one from Sky Ireland! Doireann from the Loyalty Department was absolutely fantastic in helping me to renew my Sky Contract, having tried unsuccessfully online for almost 2 hours, and at the same time reduced the monthly costs. Sky have the exclusive rights to Formula 1 & I couldn't be without the cars coming through the screen in full HD 🚥 🏎🏁 She has a great personality & understanding towards customers, which is extremely rare to find these days. Hassle free, listened to everything, made suggestions & we reached a Win Win for both sides. A pleasure to deal with, one to keep Sky Ireland! Thank You Doireann. P.S. I'll watch out for Lando 😉 ... View more

I'm afraid I don't remember her name but she was a star last night. She managed to put the order through where three others had failed before. Not their faults but a technical issue prevented them from choosing a date for delivery, six weeks later and I thought I'd try again, and she answered the call.   She told me she would raise the issue with the tech staff and call me back on the weekend. This was what happened before. No joy.    She called last night and although the same issue occurred she found a workaround and needless to say she managed to put the order through and it's arriving in three days. Please find her and thank her for me, I was so shocked that she had made this happen that I think I failed to adequately thank her for all her efforts. She was fantastic.  Thank you.  ... View more

Lesley has been absolutely fantastic...she have managed to go with me through all the process very smoothly. She is a diamond to the company ... View more

What a wonderful Sky employee TAQRIM, lovely nature,listens, understands and actions. He is a credit to Sky, he is what customer service is all about. He deserves all the recognition, has kept me up to date, not just by text but by calls, has provided a first class service, I wish VIP had personal account managers as he would be mine hands down ,genuine, and does what he says... SKY bosses be proud ......... ... View more

Called in today and within half an hour Fahima was able to sort out of all our issues and raise the case to have our WiFi speed looked into and answer all the questions I had. Such a lovely interaction, brilliant customer service and an absolute pleasure to speak to. Thank you ☺️  ... View more

Many thanks to Marina. We had lost all sky service on our dish. She immediatetly identified the problem as being neighbourhood trees and an old dish. She replaced the dish and put it higher on the wall. Problem solved. She then sorted out a number of other issues we had with the remote etc, removed an old cable and gave me a few shortcut tips. Excellent service, very efficient  and a lovely lady. We are very happy. ... View more

I just what to give a great thanks to Amy in Cardiff just outstanding customer service delt with my dad but just outstanding work  ... View more

I would like to give the lady named Angie ( she sounded scottish) a 10 out of 10 on all points. She was happy and patient. She was phenomenal over the telephone. Very helpful and with a positive attitude.    She advised me I can use the last 2 questions on the call to rate her, however I didn't get through to the right department on the phone after speaking to tech. I just just on silently for a while. So I thought I would write this way as she deserves the recognition.    What a great lady to have on your customer service 👏 you Rock Angie! 🙌     ... View more

I have had a rough week of fibre speeds; advisors going to phone back and don't.  Saturday 8am managed to eventually through to tech team who were fab and then to Phil in cancellations; was so kind and thoughtful for all of the hassle I had been been; promised to phone back Tuesday; I was reluctant to happen after let down sooooo many times! I got a surprising call from Phil, between him and his manager they had both gone out of there way to reassure me; support me everywhere they could; and he especially deserves to be recognised for all of his help; support and going to extra mile to help me!    sure we thank people every time for work people do; but as a mother of a disabled child who cannot talk and understand why something isn't working; trying to explain can be quite hard, but Phil went out to help my family; which allowed me to support my child more and she was able to understand without sadness or stress!  thank you Phil; I hope you get promoted or get a reward for all your hard work...!  ... View more

Many thanks to Justyna (if I heard right) who after many hours of trying to reach someone for help was the kindest and helped immediately, hope you have a great day! ... View more

Contacted Sky via helpline number, answered promptly and a very helpful and friendly lady assisted by untangling two accounts that had become linked and then ran a test which confirmed a line fault and arranged an engineer for tomorrow. Top quality customer service and a perfect example to every company. ... View more

I called yesterday (26/08/2023) for help with sending back a new Samsung and swapping it for an apple phone. My advisor was so helpful and a joy to speak to, unfortunately I'm not certain on his name, I think it was Darius? or something very similar. He is based in Scotland. Please pass on my thanks to him for being so helpful and lovely to chat to. He is a credit to Sky and is a lovely guy!I haven't received an email to rate his service so I'm hoping this will get back to his manager. ... View more

Hassain was kind enough to call me back twice because I could get to the point of ordering Sky with him when we first interacted when I asked lots of probably obvious questions about the service proposition, about NETFLIX about all kinds of things. He was patient and attentive, I think even a little dubious he would clinch the sale but he persevered and after a total of three weeks he got the sale, he honoured the original package price and after a lifetime of not wanting a satellite dish I e now got SKY at a great price and with fast broadband at last. What's not to love? He went above and beyond because of my time constraints he delivered on his promises and he was exceptional. Thanks very much I really appreciate it.      ... View more

COLIN in the broadband help centre was so helpful that he sorted out my Wi-Fi issues with the new my Wi-Fi white box  he went through all the problems 1 by 1 until we found the problem which was that I need a and a Wi-Fi pod to extend the signal due to the lay out of my house he had it put on express delivery so well done Colin for being so professional and giving a good Custer service .👍👍👍 ... View more

On 18 Augsut 2023 I needed advice on my new International Call package which I set up the previous day. My reason for needing additional help was clarification concerning International numbers and if my package covered the Business nos that had country code plus area code as I was receiving answers to my calls "this no is not recognized".  this was in spite of about 7 tries. My call was taken by Bruce who was extremely patient and helpful going through all the possibilities with me.  It appeared all was well and as this was late in the day and I could only maked more calls on the Moday, Bruce offered to call me back on Monday evening to see if I had any success. In the exact time frame he gave he called and unfortunately I had not had success regardless of the many times I tired. I was considerig cancelling the package as it would serve no purpose but having gained insight of the fact that numbers that are ..eg for banks and large companies begining with 083 etc  do not connect from the Sky International Package . Bruce had gone the extra mile giving me all optiions and I needed it to persevere and try and locate more number options so I decided I woudl keep the package.    I was completely impressed with the manner in which Bruce handled my query, giving me ample time to go over things and grasp details, He was knowledgable and thorouh throughout the support he gave me  and as a long stannding Sky customer (13 plus years) - I have experienced this same great service and support. throughout.  I woud like to commend Bruce for the incredible support he gives customers like me and ask that his Superior be given my commendation. I guess its this type of service that makes me an"Allways Sky customer".   thank you   Edith Cockrell         ... View more

Very impressed by Islam, who visited us on 22 August, following intermittent signal problems. He was prompt, very friendly and very thorough in his investigations, eventually replacing our dish and a number of connections. He was very patient in explaining what he was doing and why.   Very professional, we were very pleased with the service ... View more

I spoke with Michelle and William today with regards to my Sky Glass, and they could not be more helpful, Michelle had such a beautiful telephone manner and kept her cool when her system decided to have a time out.    I was then transferred to William who is the sweetest staff member I've spoken to, assisted me with everything I needed and even mentioned the Sky VIP which I haven't really been using to it's full potential. William was so helpful, knowledgeable and a credit to your team.    Both Michelle and William deserve a little thank you, having such helpful, cheery staff does make your day, and the calls a lot easier.    Hopefully Sky finds these two and they are rewarded accordingly.  ... View more

Thanks for all the help and advice since I joined you, always  great service,  never had any problems  with  you    Thanks again  ... View more

After some very iffy communication with Sky firstly from subscription and then from Indian call centre I thought I was just phoning to complete my cancellation. Huge cost increases and no options to reduce the price had upset me. Luckily I spoke to KATE at the CARDIFF call centre early in the morning. She understood the problems straightaway and did everything she could to retain my membership with the same Sky packages I have been happy with. The options she came up with were fine and she carried out this with a calmness that should be appreciated in her office. Thanks Kate for an excellent job well done. I hope i can speak with KATE again in 18 months when I will probably have to go through this rigmarole again ... View more

I called Sky to discuss terminating my mobile sim due to poor coverage. Christine was very helpful in explaining all my options and saved me money in the process. She had a customer come first attitude    Moderator comments: edited title  ... View more

I moved home in July. The lady that dealt with me and processed my broadband transfer was simply the best. Sbe called me back when she said she would.  Really helpful with any problems I had and went above and beyond for me. This lady deserves a raise.   A big thank you. I moved from walworth to depford. ... View more

Hi as I was told ..try rebooting the sky glass to solve the problem of it keep saying say MySky to upgrade, reboot the tv worked thank you ... View more

I somehow managed to end up with paying 2 Sky Mobile SIMs when I only wanted one (long story, mainly involving my own incompetence).  Kapila helped me in cancelling the SIM that I didn't need anymore.   All very quick and painless, thanks to Kapila. ... View more

Thankyou for helping my buying a nee phone with the best deals 🙂 ... View more

I spoke to a gentleman this evening from Sky mobile & the service i received was amazing! When you speak to someone from a call centre, especially after 5pm, it is usually emotionless & robotic. The sky resource i had converstion with was friendly & so helpful. Unfortunately i did not get his name but I really hope Sky recognise & appreciate this level of service from its employee as this is not something i usually encounter from other companies. He made my day!  ... View more

Sol the Sky operative was so helpful and knowledgeable.  He helped  to sort out all my issues. He even called me back when I had to make another call in relation to my queries. So polite, respectful and friendly. Sol is a real credit to the Sky team ... View more

I'd like it to be noted by the call centre management of the exceptional service i recieved  today   I called in regards to a poor broadband connection. The agent was knowledgeable, very chatty and put me at ease and reassured everything possible would be done to ensure its fixed.   He ran his tests, requested i preform some resets and with a small delay the error occured  again so a new router was required. He explained the timelines of events moving forward including the call back to ensure everything was running smoothy. There were no akward silences just poistitve energy coming from the man. He is a real credit to you're team and wish all customer service was this good   Call Took Place 16/05/2024 @ 13:40   Reason: Hub Replacement due to a defective one ... View more

Re Engineer visit. 15th May 24. postcode area SN8.   Many thanks to Sean yesterday, who managed to undo the damage the online help desk had done! He was professional, polite and proficient in resolving the issue. Many thanks, great service. My learning is to never never ever carry out a hard factory router re-set when the help desk tells you to. Does more damage than it solves. ... View more