Outstanding Customer Service

I'd like it to be noted by the call centre management of the exceptional service i recieved  today

 

I called in regards to a poor broadband connection. The agent was knowledgeable, very chatty and put me at ease and reassured everything possible would be done to ensure its fixed.

 

He ran his tests, requested i preform some resets and with a small delay the error occured  again so a new router was required. He explained the timelines of events moving forward including the call back to ensure everything was running smoothy. There were no akward silences just poistitve energy coming from the man. He is a real credit to you're team and wish all customer service was this good

 

Call Took Place 16/05/2024 @ 13:40

 

Reason: Hub Replacement due to a defective one

2 Comments
Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished

Hey @Sharad1a 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.

 

Thanks,

 

Daniel

Community Moderator