Send Thanks to Sky

Rehan / customer service was amazing I have disabilities he made it easy and ccomfortable for me sorted issue straight away! Great job Rehan I appreciate you my friend! ... View more

I would like to take this time to thank Lyndsey for her assistance from the Dunfermline base of Sky. After having a serious issue, Lyndsey put my family and I at ease and efficiently handled my problem with complete transparency throughout the process. She is a model example on how to deal with customer queries. I am grateful to her.  ... View more

I've just spoken with Lesley (lovely Scottish woman) who has been on the phone with me for nearly half hour. I've moved in with my partner and unfortunately, we've had issues with setting up at the new address and having orders/engineers cancelled at no fault of our own. Lesley has talked through all of our options really clearly, answered all of our questions and got new products on the way for us. What a lovely, knowledgeable lady to have spoken to! There needs to be more Lesleys in the world!! Thank you very much! Lucy and Nic ... View more

This is for the amazing woman who helped me this morning regarding my broadband issues, I'd like to say a huge thank you too you! You're a wonderful, caring lady who went the extra mile for me and I believe she should be recognised for this. You made a anxious situation for me into a positive experience with sky. So a massive thank you too you! I am unsure of her name unfortunately so hoping you can track her down for me!  ... View more

Damien was great. We was having internet issues for over a month - Damien fixed the problem leaving us with better WiFi on 02/05/24.  He was really helpful and happy to assist with everything!  Great engineer!  ... View more

A lovely lady phoned me the other day , so we'll mannered and polite and she help me so much with an issue with payments. Thankyou so much sky 💖 ... View more

Today I spoke with Sanobar.She is a very engaging and professional person.I for once enjoyed my time speaking with her and I would like to think that the next time I have an issue I will again speak with Sanobar again.10/10. Anthony Gilsenan. ... View more

A huge thank you to Vanessa ( customer service centre )  I can honestly say i have never spoken to anyone as helpful as Vanessa From my first call she answered, she wanted to help and went 'above and beyond' to sort out my issue with the internet.  Phoned back when she said she would and constantly kept me up to date.  very friendly, and professional an asset to the company    ... View more

A wonderful advisor whose expertise helped get us back online today! Thank you very much 🙂 ... View more

Thank you to Harry, rang to over my a new contract that is over half of what I am paying now with add ons too! Amazing deal and super helpful! These are the kind of people you want to speak to! ... View more

Good afternoon, I just wanted to take this opportunity to send huge thanks to Laura from the Resolution team who turned my frown to a smile on our lengthy call today!  Unfortunately I didn'ttake her surname, sorry so hopefully you can identify who this feedback relates to from the name, team and time of my call (around 1.30pm on 27th July) For some background information, I was expecting an engineer visit from Openreach following a fault I reportied yesterday but I'd not heard anything so followed it up with a call. Laura answered my call to advise that the appointment had been cancelled by Openreach but this had not been communicated to me. I was very disappointed and frustrated and Laura was completely sympathetic and understanding of this so she then went above and beyond to try to resovle this matter for me, escalating through your internal channels, contacting Openreach directly and calling me back well within the timeframe that she had promised. Luckily, my broadband has actually come back on without the need for an engineer visit but this doesn't mean I don't massively appreciate Laura's efforts in the background. So, thanks again to Laura for her excellent, professional and friendly customer service - she is a perfect example of an exemplary employee and I'm sure anyone would be happy for her to pick up their call! Best wishes, Jodie Young ... View more

I want to say how incredibly helpful Mira (or could have been Myra) was when I spoke to her yesterday morning (We'd 26 July). She really knows her stuff and talked me through a new Sky box installation, plus she helped with all my other queries too. I cannot praise her highly enough - she deserves employee of the month award at the very least! ... View more

I just got off a phone call with your lovely colleague Ian. I just wanted to send a thanks for how friendly and open he was on the call, he really made phoning an enjoyable experience. I hope he knows how friendly he is and that it was the most lovely and easy phone call I have ever had with a support team member.  ... View more

I had a persistent issue with the speeds at my address. These had become apparent when I moved to the address nearly 2 years ago and my previous provider, Vodafone was of no help whatsoever. When checking speeds, the advertised speeds seemed to be what we were getting at the address, however, after looking into the issue and doing a bit of research it became apparent the issue was potentially due to the phone line box at the property possibly being about 20 years old. Scott came to visit to see if in fact this was the issue and promptly agreed this was most likely the cause of the issue as he could verify the speeds, even when devices were connected directly by ethernet cable to the router, were nowhere near what they were supposed to be. It became impossible to do something as simple as watching live tv. He changed the phone line wall box to a modern one, changed the router in case this was also a contributing factor. I tested the connection then and the problem seemed like it persisted, i say seeemed because after being out running errands for 2 hours I came back and all was well. The speed we are supposed to be getting in reality now works as it should and everything is lightning fast. To Scott I want to say a massive thank you for all his time, kindness and professionalism as I could tell he left somewhat disappointed  and puzzled as it seemed at the time all his work had been to no avail. Please give him my sincere thanks as he is the main reason I will be staying with Sky for the good impression caused on the visit, and the genuine interest in resolving the issue. Reassure him his work was completely fine and we now enjoy the speeds we are supposed to. Thank you Scott. ... View more

Big  thank you to Amandeep who was excellent  and refreshingly customer focussed.  A real star.  Called Tuesday 7th May. Manuel ... View more

Can I thank u Sky for succeeding in the background in getting this aspect for us with regards TNT. It was a great bonus to hear. Can I just ask when do u think we will be getting this add on? ... View more

Spoke to Gavin today from your Mobile retentions Team he helped me to cancel my Broadband and went above and beyond trying to sort out my issues when trying to upgrade to Sky Cinema he has took the issue on board and is going to keep an eye on it as something in the background is stopping my Sky Cinema viewing to go live.  I Just had to reach out and say how greatful I am with the way this member of staff was on the call and took his time to make sure I understood what was going on and what he was going to do.  ... View more

I would like to send thanks to Saul (removed). I called regarding a resolution to my parents accessibiity issues and how Sky could help them. Saul was really knowledgeable and helpful. He gave me lots of advice and was incredibly understanding about the situation.   Moderator notes: removed ID details  ... View more

Tonight I spoke to an engineer - Madiloua ( not sure if name is correct ) We had a problem with our tv box whixh was connected wrongly  to the router !  He was ever so patient and professional - I am so impressed by the quality of the servixe provided !  thank you so much  nathalie  ... View more

Just wanted to say thanks to Gary (apologies as not sure where abouts he's based). My broadband had been activated for a few days but my sky hub still hadn't been dispatched and my old provider wanted their hub back. Gary escalated to the relevant department and took ownership of the issue. He kept his eye on it over the course of a few days until he had resolved it. He let me know when my hub had been dispatched.   Cheers Gary 👍     ... View more

Want to say a huge thank you to Teresa (I'm 99% sure thats her name) from the cancellation team with sky mobile! Spoke with her on the 19th July at around 5pm. After a long ongoing issue with my sky account she was able to resolve this in a matter of minutes for me! Previously had issues in 2022 with my new phone number and fraud activity regarding someone elses account and thought this was resolved when i was told in June 23 to change my number again as this was the only way to stop the fraud but got a termination fee applied for the old sim. Teresa was so helpful in validating my concerns about the account and was empathetic towards my situation and removed the incorrectly applied fee within minutes!! Had a lovely chat sharing our experiences working for call centres and even my new career move, she was just so lovely and deserves all the praise she can get for this! Finally feel like my issues have been resolved and its thanks to her and came off the phone feeling at ease, not only that the issue was resolved but following the nice words from her! I'll also be leaving feedback when i get the text for this but wanted to drop a message on here to raise how brilliant she was and i hope this gets back to her!! All the best x ... View more

I encountered this young man yesterday while applying my broadband reinstated! Not only Afolabi do this but also encourage me to come to sky as a customer for many years. I have to say the service I received from this young man was excellent! I'd very much obliged if you would pass this to his supervisor. Many thanks, Marie.  ... View more

I got my new router to go active on the 17th,but the password was not being accepted,i rang Sky and a lady called Danny helped me, She was very helpful and had agreat deal of patience with me and she eventually solved my problem,i think she was brilliant!! ... View more

I would like to give a big thank you to ANBOEWS  who helped me today with my sky bill I was very worried an he put me at ease with his helpfulness an calm voice l would give him 10 out of 10 for being so kind an putting me ease I was happy with the outcome an left feeling happy with a smile on my face so thank you ANBOEWS.  KIND REGARDS CHRISTINE  ... View more

Thank you for Francesco! You were amazing and so friendly. Thank you for sorting out our issue with our package and being so helpful!  ... View more

i was in stratford westfield sky today and the behaviour of manager was not good.  ... View more

Want to give special thanks to Sarah in the ORT. I spent weeks going crazy on half the staff in that department because my wifi wasn't being turned on and no one would actually help me. I was going round and round in circles and about to lose my sanity when I got through to Sarah.  She was incredible. She helped me get to the bottom of what was going wrong and advised the best way to fix it. It's looking like I'll finally be getting my broadband this Friday (21st of July) after my initial set up date was the 7th of June. I think it's safe to say it's long awaited! Having to go 6 weeks with no wifi and no tv because I couldn't get any freeview and I'd recently changed over to sky stream has been horrific to put it lightly. You guys need to work on your solutions timelines because six weeks is an unacceptable amount of time to expect people to wait.  I'm just grateful to Sarah that she helped. But it still took her a good two weeks of working to get it resolved because of the poor processes you and open reach have. Do better guys.  And to the rest of the team, be more like Sarah! She's the diamond in your team. By far!    ... View more

A big thank you to mark who took my sky glass call tonight.  got through really quickly and was such a nice chap and made sure I got sorted quickly.  we had the same name* which we both found hilarious. Wish everyone was as upbeat and helpful as he was tonight.  *happy to share by message to track him down.      ... View more

Hi   I would like to thank the person from your team who managed after my 3rd attempt calling to sort out my subscription.  I was getting so frustrated after previously on 2 occasions thinking this was sorted for me.  I'm so sorry I can not remember your colleagues name.  But he went above and beyond for me, and now I can rest easy knowing this problem is now solved. I hope this person gets a massive Thank-you.    Thankyou ... View more

A huge thank you to Tracey on the Sky accessible team. I called yesterday to change my direct debit account details; ask about a broadband speed issue and to discuss ways to reduce my overall monthly bill. Tracey was so helpful, kind and patient she made me feel like a valued customer. This lady is a credit to Sky and should be valued as she knows how to treat people and is an outstanding customer service advisor.  ... View more

I would like to send thanks to William the engineer who upgraded my sky system to SkyQ, he was absolutely brilliant took time to explain everything to me and did his job efficiently and without any problems.  Also many thanks to Umesh, centre staff, who was brilliant with me when I contacted about my account, he was polite, understood my query and the result left me happy. Both staff are a credit to your company.  Great customer service. ... View more

This evening I spoke with Jacob about the need to cancel my Sky subscription as I had to take early retirement due to my Parkinson's Disease rapidly deterioating.   This resulted in my income decreasing significantly and I felt that having Sky tv was a luxury I could'nt afford.   I didnt want to make this call as I was somewhat embarressed by the changes in my financial circumstances.   Jacob could not have been any more helpful, understanding or respectful.   He tslked through all rhe ways Sky could help and explainef the different criterias.  He managed to reduce my monthly bill to a more affordable rate, enabling me to stay with Sky.   Jacob also explored with me other services which may be less expensive than other providers.   Jacob is an absolute credit to Sky, in a time where the cost of living has risen so much, Jacob's ability to support me in remaining with Sky was very much appreciated as was his warm and caring approach.   Thank you Jacob 😀           ... View more

Spoke to Laura today (not sure what team - she sorted me out a pod for my WiFi and an OpenReach visit) and she was fantastic. If everyone Customer Service rep I spoke too was half as good as she was, I don't think anyone would complain! Thanks for your help today Laura! ... View more

Dear Sky Team,   This could be a complaint, but thanks to your employee, this is a positive message.   I am a new Sky customer. I ordered two PUCKs at your local desk in the Douglas Court Shopping Centre in Cork. The person I was dealing with was Padraig. He was very good, not pushy, and the overall discussion was very informative. Based on my conversation, I decided to go with Sky.   Two Pucks arrived very quickly, DPD did a great job as usual. I set up the first Puck quickly, but the second Puck had a technical issue. I had several calls with Kieran at your Dublin Call centre over two days. My SKY online account wouldn’t let me go past my Eircode page while the puck was asking for an activation via the sky.com/activate link, which couldn’t be accessed because of the Eircode Issue. So, your website in Ireland has a problem with Eircodes !!    I am delighted to write at Kieran at the Dublin Call Centre has resolved my issue.   A message to management at SKY Ireland : I had several calls with Kieran. He is very technically competent, extremely patient and based on my conversation, he is a long-term employee. It was the most positive experience ever dealing with a call centre. Resolving my issue with Kieran was a pleasure.   Kudos to Kieran. He is one of a kind 😊 Please pass on my appreciation.   Regards, John ... View more

Last night my broadband and wi-fi connection was so bad I contacted Sky to see if there was a problem in my area. The guy I spoke to was based in Bulgaria and he was very helpful, carrying out all kinds of tests on my line until well after his finishing time (after 11pm in Bulgaria). Unfortunately despite his best efforts he was unable to solve the problem so an engineer visit was arranged for today between 10-12am . I don't know the name of the Bulgarian rep but he was very patient and I was grateful for the prompt appointment he made for the engineer.   I'm sure you will have guessed that when I woke this morning everything was working as it should and I considered cancelling the appointment, I'm so pleased I didn't. At around 10.30 Mathew Proser of the Sky broadband team arrived at my house as arranged and I was immediately put at ease by his pleasant manner. I explained that everything was now working perfectly as it should and I apologised for having wasted his time. He suggested that it may still be worth interrogating the equpment to try to establish what had caused the problem of intermittent connection the previous evening. He set about the task and after a short while he informed me that there was a problem with the connection to the upstairs mini-box. Although I have a booster fitted in the airing cupboard the signal was not strong enough to reach the upstairs box, probably due to the thick original stone wall that was the back wall of the property before it was extended. He re-located the booster in the airing cupboard so that it pointed in the correct direction through a thinner part of the wall. He also installed a second booster in the bedroom where the mini-box is located. This not only immediately solved the problem but it has improved the Wi-Fi signal strength throughout the rear of my property, delighted.   While Mr Proser was here I mentioned to him a historical problem I have with poor Sky signal from my Sky dish. Probably about 18 months ago (Sky will have the dates) I experienced problems with my picture breaking up, particularly on windy days. An engineer called to investigate and quickly established that the problem was being caused by a tree obstucting the signal between the satellite and the dish. He did a survey to see if the dish could be moved to a better location. He arranged a further investigation by a difficult access team, as the most likely place for re-location was the chimney stack. The difficult access team carried out a survey and decided that it was too difficult to lash the dish to the chimney so the issue was, and has remained unresolved. I was able to achieve a slightly better reception by trimming some branches from the tree with an extremely long reach pruning saw. It is not possible however to totally remove all the offending branches.   Mr Proser looked at this problem with a fresh perspective and determined that the dish (which was located quite low down on the gable end of my property) could possibly be re-located to avoid interference by the tree. He contacted his office and was given permission to attempt to resolve the problem for me and the work was booked in as a second call out job for him. To cut an already long story a little bit shorter he was able to lift the dish to the apex of the gable and bring it out on a raised bar, altogether about a 12ft gain in height. Problem solved I now have a strong stable signal and I am absolutely delighted.  I cannot praise Mr Proser and the broadband team leader highly enough, their dedication and resourcefulness has probably ensured that I remain a Sky tv customer in future.   I firmly believe that Mr Proser went far and beyond what he was required to do. I am very grateful to him he is a credit to your organisation.   A very happy customer Garry Wilson ... View more

I would like to send a massive thank you to sky advisor Joanna for all her help with our broadband and tv issues. She was so helpful, courteous and polite. She even made 2 call backs to me to check on the issues that we were having, Joanna is a 5 star sky advisor and thank you for all your help. ... View more

I spoke to a wonderfuly lady called Leanne, who helped me with my bill payments in a caring non judgemental way.  Leanne was so hepful and kind she made me feel so comfortable and offered me a few different options and explained them all clearly.  I was dreading the call initially but left feeling that my issue was resolved in a quick way that suited me. I would imagine that there are a lot of people that need extra support at this time and feel that the Sky team have this support right. Thanks again Leanne - you were fantastic!   ... View more

Called about a query I had in regards to billing and she went above and beyond to offer me, as I'm on lower income a whole package that just makes life that bit easier! Bills are mounting up and I've felt companies have become more and more selfish but Kay at Sky has made me feel at least some care! I really regret not telling them to put their name forward to their Boss for recognition or however it works as they really were so lovely and talked me through everything with ease. So I'm writing on here in hopes that Kay gets the praise they deserve!! Like I said above and beyond, really appreciate the care and so happy I called that day now and got the amazing Kay!  ... View more

I have just got off the phone to Maureen and all I can say is what amazing customer service. She went above and beyond to help us throughout the call. Thank you Maureen!  ... View more

I'd had months of the frustration of not being able to get online with my phone and already had an engineer out once previously, but the problem continued. Finally thanks to Matthew, the issue was discovered and resolved. What a friendly, polite, positive, knowledgeable person and a huge credit to sky. Jules Worcester Park. ... View more

Recently, I had the opportunity to engage with Jack from the Retentions department regarding the cancellation of my TV subscription. Initially, I had concerns about how this conversation would unfold, as I understand that some customers can be difficult to handle. However, to my pleasant surprise, Jack extended a warm and friendly greeting, maintaining a high level of professionalism throughout our interaction. His exceptional ability to display compassion and empathy towards someone he had just met over the phone was truly remarkable. Over the course of our conversation, Jack devoted more than an hour of his time to address not only the primary issue of canceling my subscription but also went above and beyond by assisting with additional concerns. His dedication to acting in my best interest instilled a sense of confidence not only in him as a retention advisor but also in Sky as a company. I am truly impressed by Jack's invaluable contribution to this organization. His outstanding professionalism and commitment to customer satisfaction deserve recognition and reward. I extend my heartfelt gratitude to Jack for his exemplary service. ... View more

I would like to say a big thanks to Chevonne,for helping me out with my bill payments.She listened to what I wanted and the talked through all the options ,she was a pleasure to talk to and a credit to Sky Customer Service. Robin Pentith ... View more

Hi, the last call I made to yourselves was with an agent called Christine. She was fantastic. I rang because I was constantly confused over what other agents had told me, what correspondence I'd been sent and I was losing all faith in sky to be honest. As soon as I got through to Christine, she was patient and listened to my query, really taking the time to understand it. She was clearly knowledgable and explained everything to me. She was extremely friendly and personable. I can't praise her enough. She helped me massively to understand and progress with sky. Thank you Christine!!  ... View more

I would like to thank Tracy for sorting out my compensation for late delivery of provisioning.  After having to wait 2 months for provisioning (due to Openreach) my opinion on Sky was not very high.  I was sent my compensation minus 20 days.  After speaking to 1 employee who told me the minus was due to weekend and Bank Holidays  (despite me pointing out both Ofcom and Sky state it is based on a calendar day) I raised a complaint.  I then spoke to Tracy who sorted it all out for me.   Over a period of a week she rang and texted me to keep me up to date on what was happening.  If ever an employee was worth the "going the extra mile award"  it is definitely Tracy.  She has restored my faith in Sky. ... View more

I would just like to say my experience with skyline stream has been awesome as this is the first time I've ever been with sky  ... View more

Massive thanks to Oliver in South Wales who visited my property this last week   Very knowledgeable and helpful   Kudos to you mate ... View more

Ian installed Sky Q and Sky multiroom on 19/04/24 at our home in Aigburth, Liverpool. He was was very helpful and did an amazing job! Thank you Ian.  ... View more

I had Robert visit yesterday in Norfolk to review my internet issues, he was very professional and really took the time to explain everything to me. I would highly recommend him and his level of professionalism - thank you! ... View more

I would just like to say thank you so much to Kevin who I spoke to on Thursday evening. Kevin it was a pleasure speaking you. You was kind, understanding and friendly when helping me with a few issues. After having a call with a lady on Tuesday who did not deal with my phone call seriously and basically ignored me and disregarded what I was saying. Kevin made my mind at ease and sorted me out quickly and promptly. You are a true credit to sky. True customer 5* service.  Once again thank you.  @Kevin  ... View more

I would like to say thanks to Ricky from customer services, a broadband engineer failed to attend an install, I spoke to several people at sky who just told me there was nothing I could do and just had to wait. Ricky took this on and made some phone calls to make it happen and get me a broadband appointment the same day. Great work, thank you.  Luke  ... View more

Thanks very much to the lady who took my call today at 3:30pm. She very kindly offered me a great discount on my Sky package as I was thinking about leaving due to financial issues. She also offered to credit my account on a Sky Talk Evenings and Weekends Extra package I was completely unaware I had been paying for over the last 2 years. She was incredibly helpful, courteous and I felt she went the extra mile for me. Many thanks again! ... View more

Wanted to say a huge thanks to Dwayne, Sky engineer, that took care of my mom's broadband issue in Woolwich in just a few minutes. He made himself available when she was free. He was incredibly efficient, kind and clearly brilliant at his job. He kept me (the daughter) updated at all times, which is very helpful. Thanks again. Great job! ... View more

I spoke to Deny today in relation to a complex issue regarding an old sky email account. She went above and beyond to resolve this issue for me helping me to gain access to my old account which had been hacked. As a result I was able to retrieve vital email data which I thought I had lost. Deny is an absolute credit to sky and she deserves recognition for this. Thank you Deny!   ... View more

I was coming to the end of my contract with sky and had shopped about and found some deals else where when I decided to call Sky and discuss my options. After 2 lacklustre calls I was put through to Frasier in the retention department. Frasier was brilliant! He took plenty of time to discuss my options, go through numerous variations of packages he could offer and generally came across as helpful.  He was definitely the difference that has kept me Sky and was a pleasure to tak to over the phone. Thank you for your help👍🏻 ... View more

I want to leave feedback for Sheila Canning up in Scotland. This lady is hands down the best person I have spoken to in my 10+ years with Sky. I have an ongoing issue that will take some time to resolve and Sheila has been on the phone to me every other day offering updates, seeing how the problem is and generally proving why she is so awesome. I can't thank her enough and I'm hoping the moderators either forward this to her boss or give me an idea of the best way to get this feedback to her. Sheila you're amazing, thank you, thank you, thank you.  ... View more

Hi Sky,   I had a sky engineer attend my Mum and Dad's property today - June 16th logged visit between 8am - 1pm. Location is Bletchley, Milton Keynes   I just want to say a big thank you for the customer service received and the way that Angela whom was the Engineer interacted with my Dad whom has Lewy Bodies Dementia. This was outstanding and such a refreshing change for someone to have had personal experience (which I woud not wish on any family) and be able to manage this during the visit. Her interaction was fantastic, really made my Mum feel at ease - and so much so that she asked me to take time out of my working day to provide feedback. Could you please pass on the above feedback to her line manager. From my position at my company I know good feedback boosts moral and gives engineers that extra boost to go that extra mile. Could you please confirm this feedback will reach the engineer??   Also we have another engineer booking on July 13th for Sky Q to be fitted and I would like to request that Angela be allocated this job if possible - 8 - 1pm as having someone that understands the condition is really important.   As a side note I think this should be fed back to Managers that a condition like any form of Dementia really does need huge understanding when visiting homes. Maybe a flag on people's accounts could be introduced and engineers allocated (after receiving appropriate training) to those visits?   Look forward to hearing.   Regards, Tracey ... View more

She was on the phone with me for almost 3 hours she was polite and very patient. She could not solve my problem but has forwarded it to the tec team.She deserves every praise so many thanks to Lilly. ... View more

i would like to send my thanks to Craig for making me feel better on 14/06/23 after a week of feeling stressed with money worries and trying to cancel my cencellation without having to pay extra, i rang a few times to get a deal that i had previosly been offered and regretted rejecting it but he gave me the perfect package at cheaper price and without charging me the instulation, he really made my week because i had been feeling down lately i am happy there are still people like him in this world he restored my faith in humanity because i just felt like i could breath again after speaking with him, thank you Craig. He said he normally works in leeds but was working from home that day ... View more