@Caroline and @Lewis Want to do a Shout-Out to Caroline and Lewis today. Caroline was wonderful when I rang about a Grading issue yesterday, 13th June - and from being a jibbering wreck, managed to calm me down by her helpful conversation and all done with a beautiful Scottish lilt! The matter has now been resolved but by the end of the conversation, I had become proficient in the Police Phonetic Alphabet - in fact, I think it should now have "C for Caroline" and "L for Lewis" and was even laughing with Caroline! Well done both of you!
If only Customer Service in all companies had a "Caroline" and "Lewis" what a different place this world would be!!
HUGE THANKS AND GOLD STARS TO BOTH OF THEM.
