I'm afraid I don't remember her name but she was a star last night. She managed to put the order through where three others had failed before. Not their faults but a technical issue prevented them from choosing a date for delivery, six weeks later and I thought I'd try again, and she answered the call.
She told me she would raise the issue with the tech staff and call me back on the weekend. This was what happened before. No joy.
She called last night and although the same issue occurred she found a workaround and needless to say she managed to put the order through and it's arriving in three days. Please find her and thank her for me, I was so shocked that she had made this happen that I think I failed to adequately thank her for all her efforts. She was fantastic.
Thank you.
