Send Thanks to Sky

Re Engineer visit. 15th May 24. postcode area SN8.   Many thanks to Sean yesterday, who managed to undo the damage the online help desk had done! He was professional, polite and proficient in resolving the issue. Many thanks, great service. My learning is to never never ever carry out a hard factory router re-set when the help desk tells you to. Does more damage than it solves. ... View more

I can't remember his name but I called to cancel a service. I was seen to within 30seconds. There was no hesitation, no questions, just straight to fixing my query. Great guy with a great attitude on the phone. Will stay with Sky for years if this is what customer service is like!  Thankyou!  ... View more

Following months of recurring issues with the Sky Broadband and our internal Sky TV coverage via the four miniboxes (which I now understand were mainly Broadband related), we were seriously contemplating moving to a different supplier.  However, in desperation (because I routinely work from home and broadband is essential) we decided to book what could have been the final engineer’s visit from Sky. Occurring on Friday 10th May 2024, Jason from Sky proved to be an absolute star!  He went above and beyond to tackle the ongoing frustrations with our broadband and minibox coverage.  Not only did he handle the technical issues with finesse, but his personable nature and professionalism shone through every step of the way.  He's clearly not just a skilled technician; he's a genuinely nice guy who made us feel reassured about continuing our relationship with Sky spanning some 36 years. Jason's dedication and excellent service are the reasons we're staying loyal customers.  Thank you, Jason, for your outstanding work and a job very well done.  Finally, I consider Sky to be extremely privileged to have someone of Jason’s obvious qualities in such an essential, customer-facing, role. ... View more

Rehan / customer service was amazing I have disabilities he made it easy and ccomfortable for me sorted issue straight away! Great job Rehan I appreciate you my friend! ... View more

I would like to take this time to thank Lyndsey for her assistance from the Dunfermline base of Sky. After having a serious issue, Lyndsey put my family and I at ease and efficiently handled my problem with complete transparency throughout the process. She is a model example on how to deal with customer queries. I am grateful to her.  ... View more

I've just spoken with Lesley (lovely Scottish woman) who has been on the phone with me for nearly half hour. I've moved in with my partner and unfortunately, we've had issues with setting up at the new address and having orders/engineers cancelled at no fault of our own. Lesley has talked through all of our options really clearly, answered all of our questions and got new products on the way for us. What a lovely, knowledgeable lady to have spoken to! There needs to be more Lesleys in the world!! Thank you very much! Lucy and Nic ... View more

Damien was great. We was having internet issues for over a month - Damien fixed the problem leaving us with better WiFi on 02/05/24.  He was really helpful and happy to assist with everything!  Great engineer!  ... View more

A lovely lady phoned me the other day , so we'll mannered and polite and she help me so much with an issue with payments. Thankyou so much sky 💖 ... View more

A huge thank you to Vanessa ( customer service centre )  I can honestly say i have never spoken to anyone as helpful as Vanessa From my first call she answered, she wanted to help and went 'above and beyond' to sort out my issue with the internet.  Phoned back when she said she would and constantly kept me up to date.  very friendly, and professional an asset to the company    ... View more

A wonderful advisor whose expertise helped get us back online today! Thank you very much 🙂 ... View more

I had a persistent issue with the speeds at my address. These had become apparent when I moved to the address nearly 2 years ago and my previous provider, Vodafone was of no help whatsoever. When checking speeds, the advertised speeds seemed to be what we were getting at the address, however, after looking into the issue and doing a bit of research it became apparent the issue was potentially due to the phone line box at the property possibly being about 20 years old. Scott came to visit to see if in fact this was the issue and promptly agreed this was most likely the cause of the issue as he could verify the speeds, even when devices were connected directly by ethernet cable to the router, were nowhere near what they were supposed to be. It became impossible to do something as simple as watching live tv. He changed the phone line wall box to a modern one, changed the router in case this was also a contributing factor. I tested the connection then and the problem seemed like it persisted, i say seeemed because after being out running errands for 2 hours I came back and all was well. The speed we are supposed to be getting in reality now works as it should and everything is lightning fast. To Scott I want to say a massive thank you for all his time, kindness and professionalism as I could tell he left somewhat disappointed  and puzzled as it seemed at the time all his work had been to no avail. Please give him my sincere thanks as he is the main reason I will be staying with Sky for the good impression caused on the visit, and the genuine interest in resolving the issue. Reassure him his work was completely fine and we now enjoy the speeds we are supposed to. Thank you Scott. ... View more

Big  thank you to Amandeep who was excellent  and refreshingly customer focussed.  A real star.  Called Tuesday 7th May. Manuel ... View more

Spoke to Gavin today from your Mobile retentions Team he helped me to cancel my Broadband and went above and beyond trying to sort out my issues when trying to upgrade to Sky Cinema he has took the issue on board and is going to keep an eye on it as something in the background is stopping my Sky Cinema viewing to go live.  I Just had to reach out and say how greatful I am with the way this member of staff was on the call and took his time to make sure I understood what was going on and what he was going to do.  ... View more

Tonight I spoke to an engineer - Madiloua ( not sure if name is correct ) We had a problem with our tv box whixh was connected wrongly  to the router !  He was ever so patient and professional - I am so impressed by the quality of the servixe provided !  thank you so much  nathalie  ... View more

A huge thank you to Tracey on the Sky accessible team. I called yesterday to change my direct debit account details; ask about a broadband speed issue and to discuss ways to reduce my overall monthly bill. Tracey was so helpful, kind and patient she made me feel like a valued customer. This lady is a credit to Sky and should be valued as she knows how to treat people and is an outstanding customer service advisor.  ... View more

I would like to send thanks to William the engineer who upgraded my sky system to SkyQ, he was absolutely brilliant took time to explain everything to me and did his job efficiently and without any problems.  Also many thanks to Umesh, centre staff, who was brilliant with me when I contacted about my account, he was polite, understood my query and the result left me happy. Both staff are a credit to your company.  Great customer service. ... View more

This evening I spoke with Jacob about the need to cancel my Sky subscription as I had to take early retirement due to my Parkinson's Disease rapidly deterioating.   This resulted in my income decreasing significantly and I felt that having Sky tv was a luxury I could'nt afford.   I didnt want to make this call as I was somewhat embarressed by the changes in my financial circumstances.   Jacob could not have been any more helpful, understanding or respectful.   He tslked through all rhe ways Sky could help and explainef the different criterias.  He managed to reduce my monthly bill to a more affordable rate, enabling me to stay with Sky.   Jacob also explored with me other services which may be less expensive than other providers.   Jacob is an absolute credit to Sky, in a time where the cost of living has risen so much, Jacob's ability to support me in remaining with Sky was very much appreciated as was his warm and caring approach.   Thank you Jacob 😀           ... View more

Spoke to Laura today (not sure what team - she sorted me out a pod for my WiFi and an OpenReach visit) and she was fantastic. If everyone Customer Service rep I spoke too was half as good as she was, I don't think anyone would complain! Thanks for your help today Laura! ... View more

Dear Sky Team,   This could be a complaint, but thanks to your employee, this is a positive message.   I am a new Sky customer. I ordered two PUCKs at your local desk in the Douglas Court Shopping Centre in Cork. The person I was dealing with was Padraig. He was very good, not pushy, and the overall discussion was very informative. Based on my conversation, I decided to go with Sky.   Two Pucks arrived very quickly, DPD did a great job as usual. I set up the first Puck quickly, but the second Puck had a technical issue. I had several calls with Kieran at your Dublin Call centre over two days. My SKY online account wouldn’t let me go past my Eircode page while the puck was asking for an activation via the sky.com/activate link, which couldn’t be accessed because of the Eircode Issue. So, your website in Ireland has a problem with Eircodes !!    I am delighted to write at Kieran at the Dublin Call Centre has resolved my issue.   A message to management at SKY Ireland : I had several calls with Kieran. He is very technically competent, extremely patient and based on my conversation, he is a long-term employee. It was the most positive experience ever dealing with a call centre. Resolving my issue with Kieran was a pleasure.   Kudos to Kieran. He is one of a kind 😊 Please pass on my appreciation.   Regards, John ... View more

I would like to send a massive thank you to sky advisor Joanna for all her help with our broadband and tv issues. She was so helpful, courteous and polite. She even made 2 call backs to me to check on the issues that we were having, Joanna is a 5 star sky advisor and thank you for all your help. ... View more

I spoke to a wonderfuly lady called Leanne, who helped me with my bill payments in a caring non judgemental way.  Leanne was so hepful and kind she made me feel so comfortable and offered me a few different options and explained them all clearly.  I was dreading the call initially but left feeling that my issue was resolved in a quick way that suited me. I would imagine that there are a lot of people that need extra support at this time and feel that the Sky team have this support right. Thanks again Leanne - you were fantastic!   ... View more

Called about a query I had in regards to billing and she went above and beyond to offer me, as I'm on lower income a whole package that just makes life that bit easier! Bills are mounting up and I've felt companies have become more and more selfish but Kay at Sky has made me feel at least some care! I really regret not telling them to put their name forward to their Boss for recognition or however it works as they really were so lovely and talked me through everything with ease. So I'm writing on here in hopes that Kay gets the praise they deserve!! Like I said above and beyond, really appreciate the care and so happy I called that day now and got the amazing Kay!  ... View more

I called Sky on Sunday 28th April at about 11am. My husband has passed away and I needed to change the Sky account details and was concerned about the cost of the current package. I cannot thank the man I spoke to enough for making the process easy and not at all as distressing or difficult as I was anticipating. He sorted everything out and made me far less anxious. In a difficult call subject he really was a superstar ⭐️ ... View more

thank you so much for sorting my broadband and wi-fi out you are truly a wonderful lady , so nice to talk to a absolute wonderful person i cannot thank you enough . truly a credit to your job . xx marie  ... View more

I would love to say thank you so much to Hamza he helped me so much in buying a device with great care and helped me through he was also very friendly and explained everything and listened to all my questions he made talking with him easier. He is the reason I bought an ipad and renewed my broadband thank you so much Hamza! ... View more

I'd had months of the frustration of not being able to get online with my phone and already had an engineer out once previously, but the problem continued. Finally thanks to Matthew, the issue was discovered and resolved. What a friendly, polite, positive, knowledgeable person and a huge credit to sky. Jules Worcester Park. ... View more

Massive thanks to Oliver in South Wales who visited my property this last week   Very knowledgeable and helpful   Kudos to you mate ... View more

Ian installed Sky Q and Sky multiroom on 19/04/24 at our home in Aigburth, Liverpool. He was was very helpful and did an amazing job! Thank you Ian.  ... View more

I had Robert visit yesterday in Norfolk to review my internet issues, he was very professional and really took the time to explain everything to me. I would highly recommend him and his level of professionalism - thank you! ... View more

I would like to say thanks to Ricky from customer services, a broadband engineer failed to attend an install, I spoke to several people at sky who just told me there was nothing I could do and just had to wait. Ricky took this on and made some phone calls to make it happen and get me a broadband appointment the same day. Great work, thank you.  Luke  ... View more

Wanted to say a huge thanks to Dwayne, Sky engineer, that took care of my mom's broadband issue in Woolwich in just a few minutes. He made himself available when she was free. He was incredibly efficient, kind and clearly brilliant at his job. He kept me (the daughter) updated at all times, which is very helpful. Thanks again. Great job! ... View more

I spoke to Deny today in relation to a complex issue regarding an old sky email account. She went above and beyond to resolve this issue for me helping me to gain access to my old account which had been hacked. As a result I was able to retrieve vital email data which I thought I had lost. Deny is an absolute credit to sky and she deserves recognition for this. Thank you Deny!   ... View more

I want to leave feedback for Sheila Canning up in Scotland. This lady is hands down the best person I have spoken to in my 10+ years with Sky. I have an ongoing issue that will take some time to resolve and Sheila has been on the phone to me every other day offering updates, seeing how the problem is and generally proving why she is so awesome. I can't thank her enough and I'm hoping the moderators either forward this to her boss or give me an idea of the best way to get this feedback to her. Sheila you're amazing, thank you, thank you, thank you.  ... View more

She was on the phone with me for almost 3 hours she was polite and very patient. She could not solve my problem but has forwarded it to the tec team.She deserves every praise so many thanks to Lilly. ... View more

Thank you so much to Thea for the chat and all the help with sorting my broadband out, azing job and very friendly 😊 thank you so much ... View more

Thanks for the call today. The guy I spoke to managed to fix half of the issue on a click of the button. He was however  keen to fully fix the issue and so continued to look into what might be causing the problem. Would like customer service like he provided always. Thank you.   ... View more

I called in two days ago to get a plan extension done on my contracts. At the time is couldnt be done as the system needed to update. Scott was very patient in explaining everything to me, I have anxiety and making many phone calls doesnt help but without knowing that Scott kept an eye on my account and called me back the next day to solve my issue. I have spoken to many advisors in many companies but I have to say Scott is patient, calm, friendly and someone who can absolutely help any customer and make a difference to their day just by going the extra mile. I would like to appauld Scott,  Sky definitely is lucky to have him. (Removed)   Moderator note: Removed personal details ... View more

Matt came to my property to get my Sky box connected and sort my broadband. He was friendly and guided me through what to do if something went wrong etc. Really genuine person and did a great job! Thanks Matt 🙂 ... View more

Thanks to the engineers at sky for fixing the network problems  ... View more

I spoke to this lovely lady (Amy O) a couple of weeks ago about my rising Sky bills. I was in an emotional state and she was so patient, so caring and so good at her job. She managed to get me a deal which allowed me to keep Sky, a service I heavily rely on being disabled. In my opinion she went above and beyind what was required of her and I think she deserves a huge pat on the back or a lovely gift from yourselves. I have dealt with some useless advisors over the years, she will remain in my memory for her kindness. Julie Dover. ... View more

Rang up about my netflix it was hacked , so he cancelled it straight  away and then looked at my package i have and saved me money ..bonus .. he was called david and Scottish rang him yesterday  Tuesday  10th on the morning  ... View more

I would just like to say thanks to the Engineer Kieran, who came out and installed Sky Q, he was very knowledgeable and had answers to all the questions I had and had a bit of a chat about the old sky kit from many years ago in my childhood it was quite nostalgic (I'm a bit of a tech nerd myself). He couldn't get on our flat roof due to not being able to get the ladders though but used his initiative to find another solution to the issue he was facing.   I would also like to thanks the people that have helped me out in the Accessability team who have been excellent in sending out some acessability remotes for my elderly grandparents to use, and even applied a sky store voucher to my account due to them accidentally using the free movie voucher on a Korean movie. They also gave me a direct phone number that puts me through to someone at the accessability team without any menu options which is a bonus.   I moved over from Virgin Media and I did question my decision when I did it, but now there is no looking back, it's miles ahead in terms of TV and customer service.     ... View more

Phoned Sky today about our mobile bill and how we could reduce it down, we were connected to Ibrahim, he was very helpful and reduced our bill down and suggested ways how we could save money on our bills without taking a bigger plan. Super helpful, 10/10 customer service. Thank you Ibrahim! ... View more

I have received such great customer service from Jeff at sky over the past few weeks I have called on behalf of my great grandmother to set her up with sky however had a few issues along the way which were out of everyone's control, however Jeff went above and beyond to get it resolved for us he was so friendly always called back when he said he would and in the end set her up with everything she wanted. Hopefully he gets the recognition that he deserves as he's been wonderful.  ... View more

Hi, I phoned you for some help to continue my sky account as I couldn't afford future bills. And with great help and understanding I kept all of my sky packages at a affordable price . I couldn't have asked for a better person to help me a very big thank you to you , all the best m sexton    ... View more

I can't speak highly enough of Martyn M within the Retetions Team. The entire experience, from the moment he answered the phone was fantastic. He was friendly, engaging and efficient, and not only knowledgeable but also took the time to address all my questions and concerns. My request had been made more complicated by other team members passing me around yet Martyn remained patient and polite throughout whilst he tried to work out what had happened. He was thorough and resolved my query to the highest standard. I cannot express how greatful I was to speak to such a hardworking employee and it is truly refreshing to speak to someone who takes pride in their work. He is an asset to your company. ... View more

I would like to say a huge thank you to Lilly in the customer service team, she went above and beyond to sort our connection issues out. She was a genuine pleasure to talk to and is a real credit to your team Sky! Please make sure someone gets this message to her for me as I think people like this make Sky the best customer service team in the industry.  ... View more

Thank you for sorting the fixture lists on ios ... View more

I wasn't sure whether I was meant to stay on the phone or I would get a follow up message to take the survey, it seems I've missed it.   I believe the lady I was speaking to was Muskan (apologies if I got it wrong).  10/10 for the service, no faffing around and getting right to the point.  Pleasant and helpful.  ... View more

Was expecting Openreach to connect my Unltrafast Broadband between 8am and 1pm. Contractor from Circet arrived just after 11am and the job was complete at 12:30pm. All up and working. ... View more

Big thank you to her son at sky protect for helping me out on a bank holiday Monday with my sky doorbell issue    big thanks 🙏  ... View more

I would like to thank Danielle from the sky help team on x for sorting out the ITV channels issue for me has the sky centre help team did not realise about this issue so thank you once again Danielle means a lot ... View more

Since I didnt receive my feedback text i'm sending via this forum instead. Yesterday (from approx 11am 30/03/24) I spoke to 3 different customer service persons who only succeeded in failing to understand my issue and passing me on to others. The 4th person was Mark in the Cancellations team who not only heard and understood everything I was saying, but took steps to resolve my issue by achieving me a bill reduction as well as ultimately keeping my custom. I don't particularly want to go through so many different people again in future, but it was worth it yesterday. Thanks Mark for hearing me, massively appreciated.  Darshna Chudasama   ... View more

Michael was absolutely superb installing our Sky tv today. Prompt, thorough, very tidy and a very nice guy.  ... View more

We came to our property to find our satelite dish had rusted off the hinges, and was hanging on for dear life by a thread.    Glen, gave me a courtesy call to let me know he was on his way,  and when he arrived at our property he was the most polite, helpful and friendly person my partner and I could have ever wished to meet! He did all he could to help us, and was so knowledgeable.    We cannot thank Glen enough for his time, and all his efforts today - what a wonderful man he is, and he truly is a credit to the company.  ... View more

Really happy to have called sky support and got connected to Jason.  He was curtious, responsive and efficient in helping me.  He is a credit to your customer Support!! ... View more

This thank you is for Franchesca.  Her Id is FDX01 for going beyond excellent customer service and solving problems.   Thinking out of the box and working with an exiting and new rental tenants Franchesca has ensured a family will have internet and sky tv when they move into their new home.  This Ukrainian family uses the internet to communicate with family and friends back In Ukraine. Many thanks again and we wish you all the best with your new role Franchesca.  Olena and Mark ... View more