Changing sky account details following bereavement

I called Sky on Sunday 28th April at about 11am. My husband has passed away and I needed to change the Sky account details and was concerned about the cost of the current package. I cannot thank the man I spoke to enough for making the process easy and not at all as distressing or difficult as I was anticipating. He sorted everything out and made me far less anxious. In a difficult call subject he really was a superstar

Status changed to: We’re Finding your Staff Member
Status changed to: Mission Accomplished

Hey @Alice52 


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  




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