Send Thanks to Sky

Thank you so much to staff member Shreya! 10/10 customer service 🙂  ... View more

Just wanted to say a big thank you to Marc, the second time he has visited the property and each time he is a ray of sunshine and a credit to the sky team.    He is happy to help, chat and offer his insight as to what might be happening with various products. No job is too big or too small for him and is happy to go the extra mile. He highlights what all home engineers should be like, a big friendly smile and a can-do attitude that is infectious.   Moderator note: Removed personal details ... View more

This morning I needed to call and question a bill received, Paul sorted it out without any fuss. He then noticed I was paying more than I needed to for my SIM cards and found something cheaper. He was polite and helpful. A real asset to sky.  ... View more

I wanted to find a way to thank the advisor I spoke to this evening. I believe his name was Steven, and I'm pretty sure he was Scottish. I called at about 7:30pm to change my address and order a new phone. He helped me through every step, was patient when my baby was making all sorts of noises in the background and was an all around lovely person. I usually dread ringing places like sky up but this advisor is a credit to your company and deserves some recognition. Thank you 🤩 ... View more

Spoke yesterday to Jessica from Manchester in the customer loyalty department regarding my sky broadband. She was incredibly helpful and kept the whole process very easy and smooth. Never recieved a link to a survey after the call so just wanted to make sure she got the recognition she deserved. ... View more

I want to thank Liam (removed) HE has been Amazing. I phoned up couple of weeks ago to negotiate my new Contract which was coming to the end. I spoke to another Liam (Coincidence) and we sorted everything out...so I thought... A few days later I looked to see the price negotiated online....it had nearly DOUBLED in price! Rang up spoke to another Liam, realised from the voice it was a different Liam.   He was fabulous, sorted it all out, and told me he was going to ring me today (Sunday) after I finish work to let me know everything. Sure enough he phoned back and it's been corrected.  He was professional, and knew his stuff lol! A lovely Manchester Lad lol! Thank you Liam...I hope this reaches you 🙂     Moderator note: Removed personal/identifiable details ... View more

I would like to thank Jack from sky he helped me with my account and helped me with my sky glass order he was very polite and helpful thank you so much  ... View more

I don’t often post anything but want to take this opportunity to say thank you to Emma from the Dunfermline Technical Team who went above and beyond to help me sort an issue I was having with Sky. Having been round various departments over the period of a week, I was fortunate to eventually get through to Emma who took time to listen to my issue. She then took the necessary action to resolve the issue which had put me at the brink of terminating my contract with Sky after being a loyal customer for over 24 years. Emma was knowledgeable about the policies and operational aspects of the organisation. She took the time to explain everything clearly and above all was able to resolve the issue I was faced with in the most professional manner I could have ever imagined. Her professionalism is exemplary and she is a true ambassador for Sky. I wish there were many more like her at Sky, as her impact on the organisation is simply exceptional. Thank you every so much for your kindness and professionalism, Emma! ... View more

I'd like to thank Annete (Sales Advisor) for SKY on Market Street in Manchester for an ultra smooth process of switching to SKY, She was wonderful throughout.   best   Shahzaib ... View more

Hi, I phoned today as my contract was up for renewal. I was put through to your Stockport hub & spoke to Keziah. I explained that I didn't want to be upsold anything and wasn't looking for any add-on services, I would just like to pay less than my renewal quote.  Keziah quickly sorted me out with what I wanted & surprised me with the news that I would actually be paying less for the next 24 months!! Happy days!!  What a difference from the last times I have had to renew.......I was braced for an hour long call saying that I didn't want this, that or the other. All over and done with in 5 minutes by a lovely, friendly helpful young lady who is a credit to your company. I actually couldn't believe it. Quick, easy & cheaper. Thank you again Keziah. I hope you're still there in 24 months when I need to renew again 🙂  ... View more

So after a rather unpleasant experience with the text messaging customer service I put a complaint in by phone and got put through to Karen in retentions.   Karen i am yet to receive a feedback message but want you recognised in case it doesn't arrive.   Karen was extremely helpful and sorted my issue out in minutes and saved me a lot more stress.  She was open honest friendly and everything a customer service representative should be an absolute pleasure.   10 out of 10 a hundred times over. Thanks again so so much. ... View more

I think I spoke with Amir, who could not have been more helpful!!! He was so friendly and did everything to assist me with my issue. I don't really like speaking with customer service but he made this easy and pleasant. Well done Sky for a brilliant customer service. Thank you Amir for being wonderful, I hope to deal with you again in future! 🌟 ... View more

I believe the employee I spoke to was called Omar, they were great very patient, gave clear instructions and helpful. Thank you for the great call and solving our problem very quickly!   ... View more

Used the live chat today (22nd June 2024) to express my concerns over rising bill costs. I was assisted today by Varun, nothing was too much trouble for them, they were extremely helpful, pleasant and concise in sorting me out a better deal so that I could keep my packages!  I've even now joined sky mobile, something I'd been thinking about for a while but Varun helped me get it sorted finally!  Definitely deserve a reward for there brilliant service :). Thank you Varun!    ... View more

I just wanted to thank Isi in the broadband cancellation team - I wasn't happy with how my complaint had been dealt with and so I got put through to her to cancel my broadband altogether, but Isi understood my concerns and frustrations. She reassured me in a confident and empathetic way, before suggesting that perhaps there had been some miscommunication between me and previous colleagues, so actually the issue I complained about was not an issue! Isi quickly did the necessary upgrade to provide me with the service I needed and gave me a case number if ever I needed to call in to refer back to what she had advised me. Isi had a great sense of humour throughout and I left the call with a smile on my face 🙂 Truly an above and beyond service; thank you Isi!  ... View more

I can't remember her name as we were too busy chatting but I REALLY hope you track down who I spoke with on the phone. I received an email from sky today saying when my 18m contract is up, it will be going up £20 a month! So I was looking to cancel but wanted to find out when I could do it. Initially tried online as I never call companies, online is easier but it said an hour wait. So today I thought, I'm just gonna call and I'm so glad I did. The Scottish lady I spoke to was so helpful, friendly and personable. I told her the issue, she reminded me what a valued customer I was and wanted to see what she could do for me. This isn't a post because she saved me money; because turns out I'm still in contract for a few months so it's best to wait and call back. She gave me the date it was best to call back, and told me they would try and help me then. She then reminded me of the SkyVIP comps etc I should enter, and gave me some good information about sky mobile and the deals they do if I wanted to switch to them when my contract is up with my current provider. We then ended up speaking about the weather, and onto the euros. Quick chat about the football and wishing each others teams well (Scotland and England) I completely forgot the reason I was calling was to find out about ending my contract. She was so lovely I could of chatted to her all day! Its no wonder she's on your cancellation team, she's such a lovely helpful person to speak to that I'm hoping I get to speak with her again when I phone back in September, and I'm no longer considering leaving but will speak again and see what deals I can take out to save me some money.  im so sorry I didn't catch the name, but please find her and pass my praise on to her, and her manager as she's an absolute credit to your company. Thank you again for being so friendly and helpful. Laura x  ... View more

I want to place on record my thanks to Brook who was fantastic in assisting me today. It's my understanding they are still under training, yet they demonstrated the calmness and professionalism of a seasoned colleague. Thank you!  ... View more

Thank you to Ojis who helped me on Sunday 16th June get my service restored  and listened to my complaints with understanding. Thanks to Andy from the sky priority team who helped sort out my billing issues. Both gentlemen called back to see if my issues were resolved I could not take thier calls dueto work commitments....but thank you both for your time and patience ... View more

I rang Ojis on Sunday 16th June as my service had been cut off. He was so helpful and patient and sorted out the issues. He called me back on the Monday, unfortunately I was unable to take his call due to being at work. Thank you for taking the time Ojis really appreciated. ... View more

I am a disabled housebound Customer of SKY, I have been a customer for over 23 years, I'm able to really leave their house to my lung condition, when SKY VIP started giving tickets away to go to a cinema it was a brilliant idea however I was not included due to my own condition. However I think somebody at VIP land who decide to reward their customers said we will allow our customers to download and keep a new movie, so I decided I thought well I can't go to cinema so I bring it home to SKY and I will have my cinema with SKY  VIP.   i'd like to say a big thank you to SKY it's brilliant movie it's new and I can watch it as many times as I like and it's great to be included. Thank you very much again keep up the great work it is greatly appreciated to be included. It seems that I didn't have to think twice. I didn't miss out because of the way I am. SKY I know it just can't be done every single time but it's great to have something relevant even be like once every six month the version of the movie that you think about because I will be interested if the movie is relevant it's my interest again thank you SKY VIP keep up the great work and I look forward to see what my next movie night is gonna be thanks again. ... View more

Killi the sky engineer... 14.6 2024. Installed my sky q ...had to move and reposition the dish ...Great job...went through everything with me, I'm 74....and he made everything easy to understand.  ... View more

@Caroline and @Lewis Want to do a Shout-Out to Caroline and Lewis today.  Caroline was wonderful when I rang about a Grading issue yesterday, 13th June - and from being a jibbering wreck, managed to calm me down by her helpful conversation and all done with a beautiful Scottish lilt!  The matter has now been resolved but by the end of the conversation, I had become proficient in the Police Phonetic Alphabet - in fact, I think it should now have "C for Caroline" and "L for Lewis" and was even laughing with Caroline!  Well done both of you!  If only Customer Service in all companies had a "Caroline" and "Lewis" what a different place this world would be!!   HUGE THANKS AND GOLD STARS TO BOTH OF THEM.   ... View more

Thank you Jessica for time and patience on sorting out my mum's sky glass yesterday 12-06-2024  kind regards  (removed)   Moderator note: Removed personal details ... View more

I had an engineer come yesterday, was called Jake. He was quick to find the solution to the problem. He was very polite and professional. I want to say thank you, for the amazing customer service !  ... View more

Recently I was unfortunate to of lost my partner to breast cancer. In the ensuring time I had to deal with a lot of services and companies. Sky stood head and shoulders above all. From the star to customer service were quick to.move me to the correct department were the assistant dealt with all of the issues involved with compassion and understanding. Explaining the future processes that would undertake and what was required from me. In a difficult could not of asked for more, from many other companies received so much less and could learn so much from sky service ... View more

I spoke to Rob from customer service who was wonderful. He took the time to understand our situation (UK Sky Mobile phones but using in Ireland with very heavy data requirements) and suggested a solution that was cost effective and worked without us needing to replace our physical SIM cards (as that would necessitate travel back to the UK). He was super friendly, helpful and willing to think outside the box to resolve our issue. He also didn't put any pressure on whatsoever and genuinely wanted the best for us. He was absolutely amazing - thanks Rob! (the solution is working great!).   ... View more

I'm afraid I don't remember her name but she was a star last night. She managed to put the order through where three others had failed before. Not their faults but a technical issue prevented them from choosing a date for delivery, six weeks later and I thought I'd try again, and she answered the call.   She told me she would raise the issue with the tech staff and call me back on the weekend. This was what happened before. No joy.    She called last night and although the same issue occurred she found a workaround and needless to say she managed to put the order through and it's arriving in three days. Please find her and thank her for me, I was so shocked that she had made this happen that I think I failed to adequately thank her for all her efforts. She was fantastic.  Thank you.  ... View more

What a wonderful Sky employee TAQRIM, lovely nature,listens, understands and actions. He is a credit to Sky, he is what customer service is all about. He deserves all the recognition, has kept me up to date, not just by text but by calls, has provided a first class service, I wish VIP had personal account managers as he would be mine hands down ,genuine, and does what he says... SKY bosses be proud ......... ... View more

Called in today and within half an hour Fahima was able to sort out of all our issues and raise the case to have our WiFi speed looked into and answer all the questions I had. Such a lovely interaction, brilliant customer service and an absolute pleasure to speak to. Thank you ☺️  ... View more

Many thanks to Marina. We had lost all sky service on our dish. She immediatetly identified the problem as being neighbourhood trees and an old dish. She replaced the dish and put it higher on the wall. Problem solved. She then sorted out a number of other issues we had with the remote etc, removed an old cable and gave me a few shortcut tips. Excellent service, very efficient  and a lovely lady. We are very happy. ... View more

I just what to give a great thanks to Amy in Cardiff just outstanding customer service delt with my dad but just outstanding work  ... View more

I would like to give the lady named Angie ( she sounded scottish) a 10 out of 10 on all points. She was happy and patient. She was phenomenal over the telephone. Very helpful and with a positive attitude.    She advised me I can use the last 2 questions on the call to rate her, however I didn't get through to the right department on the phone after speaking to tech. I just just on silently for a while. So I thought I would write this way as she deserves the recognition.    What a great lady to have on your customer service 👏 you Rock Angie! 🙌     ... View more

Thank you so much micheal for all your patience and help with our issue , sky are extremely lucky to have a member of staff like you who actually calls back when he says he will and does a wonderful job can't thank you enough 🤩👍 ... View more

Just want ot say a massive thank you to Beverley from the mobile cancellations team. I had been trying to cancel my broadband since the beginning of April and after many calls and many system issues preventing me from being able to resolve the issue, Beverley was able to get this all done for me whilst being really lovely too.  Thank you so much, its been a bit of a saga but all resolved and I can relax now! 😄 Beverley definitely deserves an award/recognition for her customer service. ... View more

i want to say a heartfelt thankyou to Molly in the customer service department under the manager Idy. She took on my issues she listened she showed empathy and understading and she was so polite courtious and friendly . She told me she would keep in touch until it was resolved and told me her working hours so i wasnt waiting by the phone uneeded. she is a credit to sky and should be rewarded for her service to your company.  ... View more

Hi there, I just want to give my thanks to Tracy ( sky broadbands Dep) who was very patient and kind with me .  I really appreciate your help for explaining and answering  every  questions I have asked with professional manner.   I have been a customer with sky for almost 7 years and I have not come across with anyone like Tracy so Thank you .  (Removed)   Moderator note: Removed personal details ... View more

I rang Sky to discuss renewing by Broadband and spoke to Lorna. She was extremely helpful with a pleasant attitude and easily explained my options. I was then put through to Jess as I had a mobile question too. She was similarly helpful and helped ease my concerns. Well done to both. Superb customer service ... View more

Abbie was a pleasure to speak to and didn't hesitate to help fix an issue that a previous advisor had promised but didn't fulfill.   It was all sorted the next working day and even received a text from her to confirm this.  ... View more

I spoke to an agent this morning named Michael, I thought my bill was wrong and was confused, I have lupus so this happens a lot. Michael reassured me everything was correct and made sure to explain it all so I could take notes so I remember. I also enquired about a TV service and he made it all very easy and clear and helped me get it set up at a great price. He was very patient with me when I asked and very polite. He is by far the standard of customer service everyone should aspire to. Thank you stacey  ... View more

We exchanged our sky Glass back to Sky Q today and, as a result were unable to connect the Sky Q box to the new TV. we contacted Sky and spoke to a Tech Advisor who unfortunately I neglected to get his name. after nearly an hour we we're finally connected. It was such a relief. But the thanks must go to the Tech Guy who assisted me with such patience. He was so calm and knowledgeable about everything I wanted and needed. I would be most grateful to Sky if you could track down him and pass on my grateful thanks and if possible reward him with internal thanks. Thank you Sky Peter Bateman in Bingley  ... View more

Thank you for this comment. Exactly as I thought.  ... View more

I'd like to send a big shout out to David who helped me yesterday with my new package. I'd spoke to Ben on Tuesday who arranged my package but when I checked,  the monthly total was nothing like he had promised and caused me some concern. I spoke with David yesterday who was wonderful and managed to get my monthly payment back to what had been promised earlier, and with such kindness too. He did say I would receive a text where I could rate the service but I didn't receive it, hence my thanks to him here. ... View more

I would like to send thanks and gratitude to Florence (i may be spelling this wrong) but he is a member of Sky Loyalty team Dublin. I called today at around 140pm and was put through to him as I wanted to cancel my contract as the new price was expensive. Well he changed my mind. From the moment he took my call he was so friendly, polite, professional and charming. He was so helpful and informative. We had some lovely chats while we waited for available quotes for my account to come through and I can say from many years in customer service that Sky are VERY LUCKY to have him on staff. He is someone to be cherished and brightened up my day. I was ready to cancel my contract today but he turned it around. A true gem and a pleasure to speak to. Please thank him from me for being his wonderful self. We'll enjoy an irish coffee one day Claire 🫶 ... View more

I rang up regarding changing my data allowance on my sim. The first man I spoke to was not in the department I needed but he was really friendly and helpful in connecting me to the correct department.  The woman who sorted my SIM was lovely. She found the deal I was after straight away and then found the best deal to suit what I wanted. She was really friendly and we were able to have a laugh while on the phone. 10/10   Thank you!     ... View more

I wanted to say a big thank you to Brito/Brinto, Sorry if the spelling is incorrect! This employee for Sky sales team was fantastic. He really knew what he was talking about and as a long standing Sky customer, He really found us the best deals and package that we wanted when upgrading. With the best deals!!  Nothing was to much trouble and he explained everything really clearly and made it easy to make some choices  Thank you      ... View more

Thank you to Tracy at the bereavement team who helped me today to successfully transfer over my late fathers mobile account. We hit some snags but Tracey followed up and talked me through the process. I now have access to retain my late fathers mobile number as that was important to us. Thanks Tracy.  Also to the rest of the bereavement team who initially helped me and talked me through next steps at a really difficult time. Thanks for the kindness x     ... View more

We've had a very lovely agent on the phone today helping with a room that wouldn't quite get broadband coverage in a new flat - I just wanted to pass on my thanks as the call sadly disconnected (very spotty reception in areas of my house, probably the cause of our broadband issues too!) before I could properly thank him for his immense help! I mentally prepped muself for the ususal phsychological warfare you have to endure when calling any big provider but he's made it all a pain-free and smooth process, also knowledgable and sympathetic.    So I hope this can be passed onto his manager, sorry Adam and super thanks!   Jay  ... View more

Thanks for all the help and advice since I joined you, always  great service,  never had any problems  with  you    Thanks again  ... View more

I called the SKY Bereavement line and spoke to Tina (Removed), she was very patient and had great compassionate skills and was to able to get a good deal for my mother. Tina was very patient and put my mum at ease, she was very thorough and went above and beyond to look for better deals for my mums circumstances. We were on the phone for over an hour but Tina remained very patient and accommodating . Thanks Tina @TCS05 for your amazing customer service,SKY are very lucky to have an employee like you!   Moderator note: Removed personal details ... View more

I am writing to express my profound gratitude for the outstanding customer service I received from Connie during our recent conversation. Connie demonstrated remarkable knowledge and expertise. She carefully considered my financial situation and found the perfect deal to suit my needs. Despite dealing with a bad throat, Connie went above and beyond, tirelessly searching for additional deals and discounts available to me. Her dedication and commitment to excellent service were truly exceptional. Before speaking with Connie, I had been waiting for a manager call-back. However, Connie's competence and helpfulness made it abundantly clear that she possesses the qualities every advisor should have. If every advisor were as knowledgeable and dedicated as Connie, there would be no need for anyone to request a manager. I strongly urge you to listen to the call and recognise Connie for her exceptional service. She stands out significantly compared to the other agents I spoke with, who unfortunately did not meet the same standard and were a waste of my time. Connie's extraordinary effort and customer-focused approach deserve reward and recognition. Thank you for your attention to this matter. Best regards, Rupinder  ... View more

We recently had a visit from a Sky engineer, Darrell M., to resolve ongoing issues with our Sky Mini box in the garden annex and the main box not connecting to the router.   Job No - VR046895501   From the moment Darrell arrived, he was incredibly polite and patient. He took the time to listen to what I had already tried, acknowledging my efforts and experience without dismissing my input. This level of respect and consideration set the tone for an outstanding service experience.   Darrell went above and beyond in providing exceptional customer service. He was determined to leave us with a fully resolved issue, and his commitment was evident throughout the visit. Despite encountering numerous hurdles, he worked tirelessly and adapted to each new challenge with reassuring confidence.   His extensive knowledge and passion for his work were clear, making him an invaluable asset to Sky. Darrell's expertise and dedication truly stood out, and we felt fortunate to have someone of his calibre assisting us.   If we ever require another visit from Sky in the future, we sincerely hope that Darrell will be the one to help us again. His outstanding service has set a new benchmark for customer satisfaction.   Thank you, Darrell, for your exceptional work!   Mike C and family, very happy Sky customers ... View more

We have had a few issues getting our new fibre installation to our home, mostly due to miscommunication between Openreach and Sky. Shamise has been amazing, going above and beyond to try and help us get installed. Her friendly manner and efforts were very much appreciated and the Openreach engineer installed our broadband/phone/TV today and we are all up and running! Thanks are also due to Leanne who helped confirm our number ported forward OK and helped with diagnostics on our new connection when one room was too far to get the wifi signal. Both ladies deserve some praise and recognition for their phenomenal customer service! Lynda Donaldson ... View more

I spoke to Lauren who is a customer service specialist and she was incredibly helpful and informative, breaking everything down in great detail, clear and concise! Extremely friendly, very professional and it was a pleasure speaking to Lauren who had gifted me an offer I couldn't refuse after I was considering leaving sky. I would like to thank her and I hope she gets the recognition she deserves. ... View more

A huge thank you to Mel from Sheffield. Her customer service was brilliant, she resolved our long standing technical issues even though it was an area outside of her field of expertise. She was the first agent to treat us like humans, showing empathy and excellent problem solving skills. She rang back when promised and is an excellent ambassador for your brand! After 22 yrs with Sky we were the closest we've been to leaving - but Mel saved the day (and my sanity!)  ... View more

Engineer Shaun went above and beyond to get our satellite sorted out. He could have done what others have done and told us to get trees chopped, or told us he couldn't do anything, but he didn't. He spent a lot of time and effort, moving our dish, and figuring out the best way to secure it into position, he was patient, professional, knowledgeable, and overall a great person. Thank you.  ... View more

Tommy is one of the Loyalty Team Support Team.  I was on the telephone for over two hours today trying to sort out my Sky TV package, we looked at it together and was able to sort a contract that I was happy with.  I also came away with a very competitive Broadband deal as my main aim was to try to cut my monthly outgoings. Tommy was incredibly patient and extremely professional.  I would just like to feedback to Sky what a lovely, pleasant employee they have, nothing was too much trouble. Tommy was happy to go through everything with me and was happy to answer the questions that I had.  I truly felt that I'd had the best possible customer service. ... View more

Thankyou for helping my buying a nee phone with the best deals 🙂 ... View more

Sol the Sky operative was so helpful and knowledgeable.  He helped  to sort out all my issues. He even called me back when I had to make another call in relation to my queries. So polite, respectful and friendly. Sol is a real credit to the Sky team ... View more

I spoke to a gentleman this evening from Sky mobile & the service i received was amazing! When you speak to someone from a call centre, especially after 5pm, it is usually emotionless & robotic. The sky resource i had converstion with was friendly & so helpful. Unfortunately i did not get his name but I really hope Sky recognise & appreciate this level of service from its employee as this is not something i usually encounter from other companies. He made my day!  ... View more