Send Thanks to Sky

I write with regard to the recent assistance provided to me by one of your team members   Jay (Cardiff Office) User ID: JPD02   I have been a loyal Customer with Sky more then 13 Years and never had to compliant,  but on this occasion it was very disappointing to call several times since February 2025 until present to get to the end result. In summary, I was having some problems in getting my Broadband upgraded to Fibre 500 and as Openreach never came to install on the day they promised to come.   Jay assisted me with resolving my problem satisfactorily as well as ensuring that as a customer, I don’t suffer further inconvenience. I was initially served by other various customer reps and all providing different information every time I called.    Jay has offered one of the best customer service I have seen so far. He understood my concern, listened to the problems I had faced and also apologized for the inconvenience I had been facing. Jay then actually took extra initiative to try and help me in resolving the matter and also dealing with my  request. Jay has been very professional in his approach in dealing with this and provided what I would call an excellent customer service regards to Information Gathering, Communication, listening to the Customers, Focusing on the Customers needs and also Thinking Outside the Box.   Jay was also prompt in returning my Phone Calls on time and very supportive too.   With the above in mind, I am pleased to say that it’s a pleasure to do business with Sky and definitely good to be continue as a customer if such good service continues to be provided.   I would strongly recommend Jay to your recognition team and would be pleased to put forward his name for any reward and recognition schemes that may be offered by the company to him for going the extra mile in keeping the customer happy. ... View more

Thank you Sahana for all you help with renewing my contracts with Sky. If I could give 10 stars I would.  Sahana is a real credit to sky so helpful and professional and should have the recognition she deserves.   Sahana goes out of her way to support.    Thank you again!    Chloe  ... View more

I would like to leave feedback back, and hope that this person gets recognised for the some great work on getting me to stay with Sky.   I spoke to Stuart this evening about cancelling my Sky contract (18.15 we started the call) he really was great. To be honest I probably could have chatted to him all night, like chatting to an old friend.  I think this chap needs recognising and to know that he's doing a great job.    (Sorry I think I was supposed to stay on the phone to give him feedback, which I wanted to do..... definitely 5* service from this man) ... View more

I just wanted to give a huge shout out and thank you to Osama who l was in touch with this evening online and who re-negotiated a new 24 month contract for tv & broadband for me which l.was delighted with. He is an asset to Sky and l hope Sky recognise his contribution and celebrate it.    Thank you Osama.   Kind Regards   Andy Gray             ... View more

I spoke with Lisa today and just wanted to come on here and share some praise! What a lovely lady she was indeed! I have been having issues with my wifi recently and was waiting for an update, I spoke with Lisa who told me I could update my wifi at no extra cost saving me some money too. She checked my TV as well to see what offers there were!  Very lovely lady, down to earth and really put a smile on my face!    Thank you Lisa for your help! What a STAR!! ... View more

Thanks to Steven from Newcastle, for his support and patience on Saturday,  his support and knowledge was superb as was his patience,,  Thanks again ... View more

Had a nightmare trying to connect my phone account to my broadband account cause it was set up incorrectly. I couldn't access my broadband account and it was terrible trying to work everything out, but Keneth was patient, caring and genuinely just enjoyable to be on the phone with. No one wants to be stuck talking to their provider, but he made it a actually enjoyable experience cause I knew he was on my side and trying to find a solution. He helped me through every step. He was kind, comforting and talked to me like a real person. I tried to tell him how appreciative I was on the call and asked where I could sing his praises, and he was so modest. give this huy recognition he is such an amazing asset. ... View more

I rang today spoke to a gentleman who went above and beyond his job  A sim would not work he advised me what to do I was a bit flustered ( I am 75)  I said I can't seem to follow you quick enough no problem he said there is no hurry just relax at the end everything was sorted even sorted a few more things in my sky being a customer for 24 years  I thought I would get an email asking for a review but not as yet received one  This person deserves 10 all the way  Refreshing to speak to him        ... View more

Thank you. ... View more

Thanks a lot to Uvaiz. Excellent help from customer service. Changed my package without any problems. Advised me throughout of costs. Very polite. Well done. ... View more

I was dreading the call to try and get someone to talk to regarding my bill, but lucked out by getting put through to a guy named Kapish. A very polite, helpful and respectful conversation resulted in a great outcome for myself, and I felt I had to share this to counter the negative times people speak about the phone operators. So thank you again Kapish, very much appreciated and couldn't have been more helpful to me. ... View more

thanks to the person who fixed my problems this morning.i forgot to ask her name,but spent a long time to fix.thankyou very much.should be able to know who it is,as information from my account. ... View more

Just had a visit from Deborah to our property in Fazeley, Tamworth.   Super friendly individual who was prompt, extremely efficient, articulate in explaining what she was doing and doing a great jon in relocating our dish due to an imminent extension. Just wanted to pass on both sincere thanks but also a massive congratulations on exceptional customer service - and Deborah was an absolute star representing SKY. Thanks - and please do pass on our genuine appreciation for a great job well done!   Paul ... View more

Hello,my partner is the sky account holder but I do all the talking and I spoke to Steve who said he was in Bulgaria whilst talking to me,he was superb and went above and beyond. Moira Riordan is the account holder and my name is Tony Wilson. ... View more

Had a really complex issue with my SIM card for my iPad not being recognised and having difficulty sending an authorisation code. Iman spent the best part of an hour trying to help me sort this out in time for Sunday when I go away. Excellent service and she is a great addition to the team!  ... View more

Called Sky this afternoon (26/05/25 @ 13.55) to assist with an upcoming house move. I was connected to a very helpful and friendly agent called Dan from Yorkshire. He was lovely to speak to, extremely helpful and just wanted to share my appreciation for our chat.  Thanks Dan! All the best ... View more

Thanks, but how else can I write you a message! Had an email offering a free movie as a sorry for an outage. Except I can't find how. The following instructions don't work   ".We’re gifting you a Sky Store Buy & Keep movie — it’s our way of saying thank you for bearing with us. To redeem this gift, go to your TV homepage and visit Sky Store. Click on the ‘Your Sky Store gift on us’ tile and choose your movie. Once downloaded, this is yours to keep forever. You’ll need to make your gift selection before 31 May." ... View more

Sincere thanks to Nick who was really helpful via phone call , providing clear guidance and assistance. His telephone manner was perfect and his help was really appreciated, meaning I will be a returning customer in the future.  ... View more

I would like to thank Stephen + Mourton and Fothergill 1 , I finally solved my problem. I connected with an Ethernet cable and boom! Sorted,😇 ... View more

I’d like to share some positive feedback for Kerry, the Sky engineer who visited yesterday. She was extremely helpful, friendly, and professional. Kerry had a warm smile throughout the visit and took the time to answer all my questions clearly and patiently. It was a pleasure having her assist me she’s a real credit to your team! ... View more

Hi, I wanted you to pass on a big thank you to whichever Crew were by the Squirrel Pub, between Reading Road and Park Road yesterday (23/05/25) in Farnborough Hampshire, at 0835 ish in the morning. My son had a nasty fall off his bike on the way to school and the crew stopped, got out helped him up, got his bike out the road and put the chain back on it and made sure he would be ok to get to school 🥰 he was very grateful 😊 I really appreciate your guys looking out for him when he needed it, definitely feel they deserve recognition from their employer for being kind citizens and caring. Kind regards Helen ... View more

Kirsty only one to listen and resolve problems I have had since March 5th 2025  and keep me informed on progress she was brilliant ... View more

Hi I just wanted to send my thanks and appreciation for the free sky store movie ,I know there was an issue with sky TV not working for a short while ,but I got an email offering me a free sky store movie,no company has ever done anything like this and its massive kudos to you for doing this ,this is how you do it 🙏 ... View more

Big Thank you to Emma, I rang for help with regards to My broadband not connecting to my new car charger, and within minutes Emma knew what to do and rectified all the stress. I did call back in April when it was fitted and nobody could help me so I was debating having to change broadband but thanks to Emma it's now working and I'm more than happy!  ... View more

Thank you to our Call Handler who I presume to be called Sophie/Soph near the Leeds Office today at around 7pm who had the patience of a saint dealing with myself and another family member on the phone for 30 minutes whilst we set up a new customer account. She was very down to earth & friendly and had time for a chit chat too in between waiting for documents to send.  I never complete these feedback forms but this was a must 🙂 we need more customer service like this in the world. Thanks again  ... View more

An engineer called Sunday morning, 18/5/25. He was friendly, efficient (sorted my issue quickly) and highlighted a deal I could get which meant more channels at no extra cost. He made you feel nothing was too much trouble and was eager to provide a good service ... View more

Just had a very nice engineer install our fibre broadband, he was quick, efficient and left everything neat and tidy. Absolutely fantastic. I believe his name was Jamie ... View more

I have just contacted yourselves to move home. What is already a stressful process was just made so much easier with the person I spoke to.  I spoke to Carol Anne (sorry unsure of spelling), who took me through every step clearly, professionally, but just that extra customer service with her clear, confident and concise delivery. Having been a customer services manager for many years I understand the difference between dealing with an enquiry and the way she dealt with the call. The level of excellence adds a level of trust that can be missing today in knowing your call is dealt with correctly. Excellent service, efficient, and with care. Thank you for taking a bit of stress out of our move!  ... View more

I would like to say a thank you to Abby, who helped me so much and I couldn't be more greatful for his help. He was extremely helpful, informative, patient, kind and professional. He dealt with my enquiry effectively without any issues. So thanks again Abby!  ... View more

Just to say that, despite the delay, losing my old landline, and a few other installation teething problems, the people that came to install the broadband setup were lovely, and very respectful of my home.  Also, despite not asking for it, I am so thankful to Sky customer services for automatically crediting my first bill for all the inconvenience.   Now I am finally getting used to Sky, after being with a competitor provider for 20 years, I have to say I am loving my new HUGE TV, my broadband has been actually consistently faster than my previous provider (despite paying for 1gig package with both), and if the Puck needs rebooting, it does it SO MUCH FASTER than the dreadful old box I had from a competitor.   So thank you for some lovely equipment and an excellent service, now it is all up and running. ... View more

This evening I spoke to Leannne who went above and beyond to help with my issue. Nothing seemed to much for her. Not only did she resolve my issue but also informed me of other great offers from sky.  it's not often nowadays we get to speak to a customer service agent who actually cares and wants to help the customer.  sky, she is a true credit to you !!    i only wish I took her surname so you can follow up and praise her. Thank you Leanna  Gemma  ... View more

A replacement Stream puck was ordered for me earlier this morning but I noticed a conflict between my new and old addresses on the order confirmation.   This was very quickly resolved by Carl during my online chat.   Many thanks, great service as always 👍 ... View more

Many thanks for a great experience using the Community Messaging Team.   As a Superuser I embarrassingly had an Issue with my own Stream puck that I wasn't able to resolve.  At my request my post was escalated for an online chat.   The "Sky adviser" who dealt with my issue was very professional and asked all the right questions in a friendly way. Most importantly the issues was resoved quickly (puck needed replacing).  I was very impressed.   The chat thread didn't mention the advisers name but the origin notification was from @Addie15 .  For ease of reference the Chat started at 10:07 and the last post was at 10:51 ... View more

Thank you Tanya for your amazing customer service.  Super friendly & thorough! I really appreciated your help in regard to setting up the new sky broadband package!  ... View more

I would like to thank Jake for his help on 15/5/25. I had called sky as I was re-joining again, and I had not received my new sky box and packaging for my previous one although it said delivered. Jake sorted this straight away for me, offered me an upgrade to join Netflix which I was already paying for, so I saved money, and also credited my account due to the mix up with the deliveries AND made sure I would not be charged for the return of my previous sky box, which I was worried about. Jake was very helpful and made the process quick and easy for me. Great customer service 🙂  ... View more

I would like to thank Chrissy who we spoke to this afternoon when we had some issues with our sky box. I called on behalf of my grandparents and she was so patient, helpful and really thorough with her advice, which successfully fixed our sky boxes and remotes. She is an asset to her team! Thank you ... View more

Thanks for sorting the problem with my SkyQ which 'died' at around 21:30 for no apparent reason and kept doing the same thing 5 or 10 minutes after I had unplugged the SkyQ box and restarted it etc. etc .  until I gave up and left it unplugged and watched Freesat until I went to bed.  It was so comforting to know that there were lots of Sky customers throughout the UK who had much the same issue and that I was not alone and with a dead SkyQ box. This lunchtime of course it was back to working normally so I surmise like many other loyal customers that it was yet another dodgy upgrade installed by one of your staff who never learn't the American Services message 'IF IT AIN'T BROKE DON'T FIX IT !'     Just hope that there's no one at SKY going to start fiddeling again tonight ! ... View more

A lovely man came to install my broadband today he was excellent, a real credit to your company! Just wanted to let you know how happy I am with the service!! ... View more

I spoke with Ian on 15/05/2025 just after 10am. I am in the midst of moving home and my wifi box had not been delivered prior to the engineer installation.  Ian resolved the issue in under 10 minutes and ensured the box came out via next day delivery. Ian took time out of his shift the next morning to ensure everything had been sorted and the box would be delivered on time.  He was pleasant and friendly on the call and clearly had a great understanding of systems and processes. It was only a short call but it meant a lot to me to have someone be patient and understanding on the call with me. Ian showed he is a credit to the company. ... View more

After several hours attempting to set up Sky Broadband and speaking to Sky staff in many countries of the world most of whom had no idea of how to help me move my broadband from Now to Sky, I finally found Farhana in Newcastle. She was amazing. She assured me I would not lose my landline number (Most of your staff said I would) and talked me through the process of moving. She also assured me I did not need to buy a tablet to keep the cost of the connection down. This was suggested by a chap in India. He said the broadband would be £25 a month but it would be reduced by £4 a month if I used up unused data to part pay for a tablet. Saving £96  in 2 years on the cost of broadband and contributing to the cost of a tablet which would cost me £2.30 a month for 3 years. Farhana assured me the cost would be £21 a month with no need for a tablet. Farhana told me her manager is Stephen Wearmouth. I feel her service requires acknowledgement.   Also, Lindsay had been very helpful. I spoke to her earlier in the day. She was unsure whether or not I could save my landline number and texted me at 6pm to say she had been in a meeting and was advised I could not keep my landline. She really tried to help me.   This morning Susan, from Homemove, reassured me I could keep my number. She too tried her hardest to reassure me that the Broadband was set up and the landline safe.   Thanks to the 3 ladies mentioned above  I will hopefully be able to join Sky broadband.   Michelle               ... View more

Just a quick message to thank Sky and inparticular a gentleman who works for you called "Wiki" who offered exceptional service and help. Wiki is a credit to your business and he is easily the most helpful person I have ever come across.  If there were more people like Wiki the world would be a much better place.   Gareth Edwards - A very happy Sky customer.   Thank you. ... View more

I had been having trouble with my network connection, and after following all instructions given on the help page, it still did not work, so I had to call.  Your representative who is now my Hero got it working so 10/10 and Thank You xxx ... View more

Fantastic service 👍👍👍👍👍👍 ... View more

Great service from Michael patient on the phone with me sorted my issue out and called me back when he said he would this man deserves a pay increase well done Michael !!  ... View more

Unfortunately I never got any feedback emails. I spoke to Michelle and Diago.  Just wanted to give them both 10 out of 10 for: helping me, fixing my problem, being polite, curtious and understanding.  ... View more

I spoke to lady called Ruth this afternoon between 14:15 and 5pm. The call was regarding a home move, which as everyone knows is an incredibly stressful time. Ruth was really helpful, and took time to carefully listen to me. It was really appreciated and I feel she deserves recognition.  ... View more

After several different conversations over a week with different Sky personnel I finally spoke to Emily Ref: EMG07. Emily was emphatic, courteous and thorough in all aspects.  She actually listened and finally delivered the assistance and result I wanted. Many thanks. Graham ... View more

a big thankyou to stefan in greece ,who took his time to get my sky fibre broadband back up and running , he kept on the phone and talked me thru everything he wanted doing at my end and got my sky broadband ,tv , etc and made sure before saying good bye everything computer etc was up and running ,a big thankyou stefan . ... View more

I don’t know the name of the engineer who installed my Sky Fibre WiFi, but I wanted to say how impressed I was. He was respectful, professional, and carried out the installation neatly and efficiently. Everything was left tidy and clean. Very happy with the service! ... View more

I had the honour of speaking with Angie today, and she was absolutely amazing. Kind, reassuring, and supportive, she spoke with genuine warmth and care. Her customer service was outstanding—she went above and beyond to help me. I'm so happy with the experience. Thank you, Angie! ... View more

We had 2 different engineers show up 1st of May. One for the broadband and one for the TV. Excellent service from both of them. They went above and beyond to get me up and running after our move.  They were kind and cheerful. One of them hung an old freeview cable that had come undone and was hanging very low, back up. He didn't have to do that. I hadn't even notice he had done it until well after he had left.  That put a huge smile on my face. To have 2 different engineers with such great service is a credit to sky. This is why I have put in over 20 years of service with Sky.    Thank you!   ... View more

Thank John ... View more

I would like to thank Donna for her amazing assistance and she has gone above and beyond with her help. She was very professional, her customer service skills are great, and mostly importantly she was kind and very pleasant to speak with. ... View more

Spoke to Lynn from the sales team on 2 occasions; the first to get the details of the package and then the second time to finalise the sale once discussed it with my partner.  Lynn was fantastic and was very patient whilst jumping through the hoops and baring with a bad phone line causing us to mishear each other. A true credit to the team at Sky ... View more

I rarely have positive reviews from my calls with sky (going on 10 years) however the lady who helped me yesterday was a 10+! She went above and beyond at the very end of the day to sort our account and even ensured I got what I was due back in less than 24hours which is amazing. I am gutted I missed her call as I would have loved to have thanked her personally. I did try ringing and getting back through to her but it seemed impossible 🤷‍♀️🙄 So Karen H you are the best person ever and I hope the rest of your team follow suit for future calls! I hope this gets back to you somehow ... View more

Thank you to damitrie that help me fixy sky puck box he was kind and polite and very professional.      ... View more

I called to cancel sky completely after years of being with you because I sky seems to care about getting new customers & not looking after existing ones. I've tried to hold out to get a price I'm happy with but every adviser I've spoken to has not really cared, but then Ash answered the phone & she's your saving grace & an absolute credit to the company. She went above & beyond to help & couldn't do enough for me, she's calling back today as I had to sort my internet speed out as looking at a sky glass so if you're as good at your job as she is then I pray you track Ash down because she deserves to have her day made:)  ... View more

Huge thank you to Aiden (really hope I remembered your name correctly) who helped me with renewing my ST contract. I'd spoken to a different colleague moments before, who'd arranged for the renewal but it didn't go through unfortunately, so Aiden went above and beyond, reapplying the tariff and arranging everything, including some upgrades I'd have missed out on for being a customer for 6 years. Fantastic customer service from Aiden and Sky overall. Thank you! ☺️  ... View more

I would like to send a big thank you to Honesty. I called Sky on the 24th April 2025 as  I had a few questions on my new Contract and pricing and was helped by a lady called Honesty who I think works in Retentions or Customer Experience and she was amazing ! So friendly and helpful. i am really grateful for your amazing help and for texting me all of the information I needed as I was on holiday in a weak signal area. Thanks Honesty you are a star ⭐  ... View more