A problem

[Ellencaton]

at 67 years old or approaching 67 years old, I'm disabled. I rely on television a lot and I've been with Sky Television for a number of years and never ever had a problem with the service either technical or when I simplify them because I've got a problem with the television they've always been readily available to me. However, today was exceptional during the night I had problems getting my network to be available by the Internet problems and for me that's a big thing because my phone goes down as well as my landline because everything I have is with sky and many apps. I have a sky so when I'm wide wake up in the morning and I can't get you know the app I want or anything else I try my phone you know spoke to computers, etc. etc. etc. that was no help until I actually spoke to a wonderful guy called Jan and I explained my problem and he said we'll send an engineer out sent out Chris within 25 minutes. The engineer was here. I was in five minutes. Chris solved the problem. It was just something I didn't think of because obviously over the years I've been with them. I can talk various things for myself, but this was something I hadn't thought of and Chris did a wonderful job. I felt rather silly actually, but he assured me there was nothing to be silly about I'd be so gracious and so kind that is why I am writing this because any other company, the gas company, the electricity company any other company I can never imagine them being as courteous being as helpful and being as quick as John and Chris were today so I'd like to see once again a big thank you to Sky Television, whom I don't care what happens I would never ever leave them and to be honest the package I get if I got in any other cable network, it cost at least 50 pound no more and I know that for a fact. I haven't been pressured into this than anything. I was just so amazed at how quick I would responsive how kind and how courteous it all almost made me feel as if maybe the problem in the energy because it was so nice the way they handled the problem. It was so sweet and out of the way to talk to me about everyday things as well with other people just walk in so the problem and back out again they didn't and Chris as well. I bought myself a new DVD recorder he offered to put that in as well set it all up for me. No one else would ever do that so I'd say thank you to Chris and Jan for today's service. I'm talking about I was between 10 and 11 o'clock and eight and 10 o'clock. I would just say thank you so much guys and big hugs to Sky Television  kind regards, Ellen Caton