Amazing

Ok recently my dad died and we had to change details over from him to myself as my mom could not deal. Lots of calms and nothing was done leaving my elderly mom with no tv.

 

today i rang and spoke to mustafa for over 2/3 hours who reduced my mom to tears with his help. He was not just a customer service man he did everything nobody else could. We laughed and chatted and he deserves all the recognition possible. My moms name is Barbara manning I hope you can find this gent from today 

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Can I say we had several calls with other customer service people who had no clue and were rude shocking but in last hour she had engineer out and now had tv restored ☺️

Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished

Hi @Pollym2 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager. 

Thanks
Sarah 
Community Moderator

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