I recently cancelled all my sky services (Broadband, TV and Mobile) after being with Sky for over 26 Years. I sopke with Owain who was very helpful and sorted everything out without trying to badger me into not cancelling. If you had more staff like him, and you treated you customers decently, I would probably still be with you. Since my call with Owain, I received at least 2 calls a day from your foreign call centre trying to badger me into reversing my decision. You also failed to send the promised packaging to return my sky equipment then threatened to charge me for not returning it. So Bravo Owain! You have at least one competent and understanding employee. Pity about the rest!
