Dear Sky Resolutions Team,
I am writing to provide some exceptionally positive feedback regarding the service I received from Leanne (ID: LHM04).
From the very start of our conversation, Leanne demonstrated a level of empathy, compassion and professionalism that truly stood out. As a neurodiverse person who is also disabled and uses a wheelchair, clear communication and understanding are incredibly important to me, and Leanne delivered this effortlessly.
She took the time to explain everything in a calm, clear, and respectful way, ensuring I fully understood what was happening at each stage. She organised an engineer for me promptly and, importantly, kept me informed throughout the call, explaining what would happen, how it would happen, and when it would happen. This level of transparency and reassurance made a significant difference to my experience.
Leanne’s approach was not only professional but genuinely caring. She made me feel heard, respected, and supported, which is something that cannot be overstated. It is rare to come across someone who communicates with such natural empathy while still maintaining efficiency and clarity.
Sky would greatly benefit from having more agents like Leanne. She is a credit to your Resolutions Team and an excellent example of the standard of customer care that should be upheld.
Please ensure this feedback is passed on to her and recognised appropriately.
Kind regards,
Ms Geeta Sandher
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