Send Thanks to Sky

I would like to send my thanks to call operator Kayleigh Webster. She made a complicated situation so much easier to deal with. She was approachable, lovely, professional and resolved my issues! So nice to actually speak to a delightful human. She is a credit to Sky. ... View more

Hi, the last call I made to yourselves was with an agent called Christine. She was fantastic. I rang because I was constantly confused over what other agents had told me, what correspondence I'd been sent and I was losing all faith in sky to be honest. As soon as I got through to Christine, she was patient and listened to my query, really taking the time to understand it. She was clearly knowledgable and explained everything to me. She was extremely friendly and personable. I can't praise her enough. She helped me massively to understand and progress with sky. Thank you Christine!!  ... View more

I would like to thank Tracy for sorting out my compensation for late delivery of provisioning.  After having to wait 2 months for provisioning (due to Openreach) my opinion on Sky was not very high.  I was sent my compensation minus 20 days.  After speaking to 1 employee who told me the minus was due to weekend and Bank Holidays  (despite me pointing out both Ofcom and Sky state it is based on a calendar day) I raised a complaint.  I then spoke to Tracy who sorted it all out for me.   Over a period of a week she rang and texted me to keep me up to date on what was happening.  If ever an employee was worth the "going the extra mile award"  it is definitely Tracy.  She has restored my faith in Sky. ... View more

I would just like to say my experience with skyline stream has been awesome as this is the first time I've ever been with sky  ... View more

I would like to say a big thanks to Emily for sorting out all my sky accounts, Emily it was a pleasure speaking to you , you were very helpful and kind , You are a perfect 10 😀😀😀 ... View more

I would like to thank Mana so much, for all her help and support, when dealing with my account and packages.   She was amazing! ... View more

I would just like to say thank you so much to Kevin who I spoke to on Thursday evening. Kevin it was a pleasure speaking you. You was kind, understanding and friendly when helping me with a few issues. After having a call with a lady on Tuesday who did not deal with my phone call seriously and basically ignored me and disregarded what I was saying. Kevin made my mind at ease and sorted me out quickly and promptly. You are a true credit to sky. True customer 5* service.  Once again thank you.  @Kevin  ... View more

Hi, I'd like to say a big thank you to Chris from the cancellation team. I called on Wednesday 20th June around 12.30 to cancelled my sky subscription as my contract is coming to an end & my bill was increasing massively, I'd also found a better deal with other providers. Chris talked me through my options, I felt no pressure to stay but the offer he found was better than any I'd found. He also found me a great sky sim deals, so now I'm saving on my broadband & my mobile. It was a pleasure to speak to Chris who was so cheerful & helpful. A great member of your team who should be recognised for his good work. @ ... View more

Thanks very much to the lady who took my call today at 3:30pm. She very kindly offered me a great discount on my Sky package as I was thinking about leaving due to financial issues. She also offered to credit my account on a Sky Talk Evenings and Weekends Extra package I was completely unaware I had been paying for over the last 2 years. She was incredibly helpful, courteous and I felt she went the extra mile for me. Many thanks again! ... View more

A huge thank you to Ali Agha, he delivered the most exceptional customer service today, cannot fault a thing. He took his time to explain everything we needed to know, he genuinely cares about his customers. We are happy to remain with sky for this reason, the service we received  today was second to none. Thank you so much Ali. I really hope you get some sort of recognition for being amazing! ... View more

I was coming to the end of my contract with sky and had shopped about and found some deals else where when I decided to call Sky and discuss my options. After 2 lacklustre calls I was put through to Frasier in the retention department. Frasier was brilliant! He took plenty of time to discuss my options, go through numerous variations of packages he could offer and generally came across as helpful.  He was definitely the difference that has kept me Sky and was a pleasure to tak to over the phone. Thank you for your help👍🏻 ... View more

Hello   I just had a call with an adviser today in the cancellation team as I had a query about a new phone contract with Sky.  I was aiming to leave feedback but there was no option at the end of the call. The adviser was extremely helpful and made sure I fully understood the process so I wanted to make that known. The call took place 17/06/2023 and the call ended around 19:00. I think the advisers name was Dave in the cancellation team and he was Scottish but please can you pass on this feedback.   He was very understanding and explained everything thoroughly to ensure I understood the process. I was confused about next steps as I wanted to keep my old number but he explained that because I had bought a new sim plan I couldn't transfer my previous plan number as this was also with Sky. He reassured me and managed to find a solution to my issue by cancelling the new sim plan and upgrading my data plan to 20GB whilst continuing to pay the same price.   I was hesitant about calling but I'm so happy to have the issue resolved promptly and really appreciated Dave's patience and communication.  Thanks ... View more

Hi Sky,   I had a sky engineer attend my Mum and Dad's property today - June 16th logged visit between 8am - 1pm. Location is Bletchley, Milton Keynes   I just want to say a big thank you for the customer service received and the way that Angela whom was the Engineer interacted with my Dad whom has Lewy Bodies Dementia. This was outstanding and such a refreshing change for someone to have had personal experience (which I woud not wish on any family) and be able to manage this during the visit. Her interaction was fantastic, really made my Mum feel at ease - and so much so that she asked me to take time out of my working day to provide feedback. Could you please pass on the above feedback to her line manager. From my position at my company I know good feedback boosts moral and gives engineers that extra boost to go that extra mile. Could you please confirm this feedback will reach the engineer??   Also we have another engineer booking on July 13th for Sky Q to be fitted and I would like to request that Angela be allocated this job if possible - 8 - 1pm as having someone that understands the condition is really important.   As a side note I think this should be fed back to Managers that a condition like any form of Dementia really does need huge understanding when visiting homes. Maybe a flag on people's accounts could be introduced and engineers allocated (after receiving appropriate training) to those visits?   Look forward to hearing.   Regards, Tracey ... View more

Hello. We had an engineer visit 13th June I'm afraid we don't remember his name but he arrived on time, was very friendly professional  and solved our problem quickly and he was very respective of our property, Rob Dedman  ... View more

i would like to send my thanks to Craig for making me feel better on 14/06/23 after a week of feeling stressed with money worries and trying to cancel my cencellation without having to pay extra, i rang a few times to get a deal that i had previosly been offered and regretted rejecting it but he gave me the perfect package at cheaper price and without charging me the instulation, he really made my week because i had been feeling down lately i am happy there are still people like him in this world he restored my faith in humanity because i just felt like i could breath again after speaking with him, thank you Craig. He said he normally works in leeds but was working from home that day ... View more

Want to give a special thanks to Kayleigh from Home Move in Livingstone for being so helpful with my moving issue! Had an awkward problem of being abroad for a while and moving but didn't want to cancel my Sky account and I am so grateful for her advice. She has solved all my problems with ease. Cannot thank her enough! ... View more

Excellent support from Andrew virtual engineer    ... View more

As a result of some recent issues, an engineer visit was arranged for today.  A gentleman by the name of Adrian arrived and spent considerable time sorting the original problem out as well as some new problems he identified !       Quite frankly, we have never had such professionalism and willingingness to please from anyone at SKY in all the years we have been a customer.   Thank you Adrian - we really appreciate it !     ... View more

I want to say thanks to customer services for the brilliant service that they provided yesterday. Unfortunately I did not get the name of the chap that I spoke to..... I was having problems with the 5G wifi on my SR203 router where it would fail if I moved or disturbed it in anyway . There was clearly an issue with an internal connection and the problem had existed from new when ther system was installed in January. It had progressively got worse to the point where it was more Off than On. Anyway the Customer Rep. said he would get a replacement router sent out to me, and I received it this morning  - less than 20 hours since I phoned them! Thanks.   ... View more

I have been with Sky for sometime now on a Sim Only package 📦 x. I had called on numerous occasions regarding my talk plan as I was aware that I had a lot of data banked up as I was not using it and the package plane kept of creeping up from £7.00 to £11.00. I was advised to purchase accessories with my data bank but looked on line and there was nothing that I wanted. I was disappointed ☹️ that I could not sell back the data to sky for a cash equivalent. I then asked for my pac code (this would be the second time) . I was advised to send the word PAC followed by my DOB (tried 6 & 8 digits) every time receiving a message advising it was incorrect.  Cutting a long story short I called up on Saturday 10th June 2023 and got transferred to George in retentions as I was having difficulty with the PAC code.  After speaking with George who asked my why I wanted it (advised no one had suggested I lower my data plane until I use up all the banked data and to stop any more data being banked) the issues with the pac code and in general to lack of care/empathy from the staff towards myself. Also when I had no coverage what so ever as something had happened on yr side I was advised after being in the line for an hour that I would get free data for the weekend which is no good to me as I had plenty of data.  I did advise t the operator t ask the team lead t get a automated voice message on the line advising customers calling in that u r aware of the outage and are in the process to fixing it. George was absolutely fabulous. He has restored my faith in sky by lowering my data, advising how to load my data from my piggy bank, gave me a discount and showed he cared about my situation and there was empathy there too.   You need more staff like George and he definately needs to be recognised for all his hard work.   he also sorted my fathers return of iPods which he had requested for a return package to put them in and he had not received this and George made sure this was actioned as it was still stuck in the system.   George keep up your hard work and thank u once again 🙏🏽 ... View more

I would like to say a big thanks to Helen in the rejoin team. The only person who understood what I needed and helped me rejoin sky.   This was after trying to get a response from webchat and sky text/ SMS service which are terrible, don't understand nor honour offers or deals.   Sky keep your customer service in the UK and all work from the same spreadsheet of deals as everyone I was put in contact with gave different deals ..and disconnected text when questioned    Once I was put through to Helen ,we chatted and she soon honoured the offer I was presented with days earlier. Many thanks to Helen( no surname given) again, a pleasure to deal with.     A note to sky, having been with you for 17yrs, look after the loyal customers  ... View more

My husband ordered a GlassTV October 2022. It was delivered in November when Sky realised the broadband would have to be upgraded.  This finally happened in April 2023 after countless phone calls and never speaking to the same person. During this period my husband died suddenly and it has been a nightmare trying to get myself accepted as the primary account holder. This finally happened and I was able activate the Glass TV on 6th June. It is all thanks to Joanna and her team. She called when she said she would and her perseverance and determination ended this fiasco. Some of your staff were helpful, others grossly insensitive telling me I should have returned the Glass TV when my husband died. Joanna has treated me with the kindness and compassion that I needed. It has been a very stressful time but Joanna saved my sanity. Diana Anderson ... View more

After a couple of calls that didn't get me anywhere I spoke to a very friendly man who I felt really wanted to help and do what he can to fix the issue. I was close to cancelling my account before we spoke. I was unable to leave a review as I couldn't figure out where I do it. The date was 07 June 23 at 1.45pm.  I sadly didn't catch his name.  ... View more

Rung Sky 30/5/2023 spoke to a lovely lady to cancel Sky Stream and go back to Sky Q thoroughly enjoyed the whole experience from start to finish 10/10 also got a cheaper deal and agreed to the price given even the admin fee cause I couldn't fault the offers that were added and the service I received    31/05/2023 Rung Sky as I was paying £9.00 more than what was quoted. Spoke to a lovely male advisor he explained that a discount hadn't been added and that he would sort it out there and then Another thoroughly experience from start to finish again and even got it for £1.00 cheaper again 10/10  that's why I'm sending my thanks. ... View more

I posted late last night and woke up to a message from @Tom-W19 and he was extremely helpful got everything sorted for me and I couldn't be more grateful, i couldn't find the survey but thought this would be okay. Thank you so much Tom really appreciate the help.  And to his managers I think he deserves some recognition for his amazing customer service.  ... View more

Following months and months of connectivity issues between the SKY mini boxes and the SKY Q box I had lost all confidence in SKY, its products and customer services.  However, on the most recent visit of the absolutely amazing engineer, Shequan Cain, not only did she  demonstrate exemplary interpersonal skills, escially effective listening, she demonstarted a level of technical knowledge and problem solving skills that no previous engineer had delivered, yet alone demonstrated.  Her problem solving skills resolved the issues and it was clearly explained to us how to initially address any future connectivity issues, should they occur, before contacting SKY.   Her bubbly nature and infectious laugh made it all more of a pleasure to meet her. Shequan understood the importance of Customer Service, Standards and Delivery and was an ambassador for SKY.  It was a pleasure to have met you Shequan.     ... View more

I phoned up to cancell my tv deal and have never spoke to anyone so friendly fun and helpful, the man who's name I think was Chris ( but I do forget peoples names I've worked with for years so sorry if it wasn't ) couldn't have been nicer and friendly he really cheered me up in what wasn't a great day for me , he wasn't pushy which I loved and explained all my options to me I work within a service section and know how hard it can be to stay positive every day he was a credit to your company I wish I could deal with people like him everyday  ... View more

Hi there, I just want to express my thanks to the 2 employees that helped me with my broadband issues. The tech Advisor I spoke to, I apologise I have forgotten their name however they were friendly and able to have a great conversation. They got me a engineer appointment swiftly and were respectful throughout the entire call.   Callum the engineer arrived right on time, Swiftly found the issue with the broadband and came up with a solution in minutes, He is also very respecful, friendly and intelligent. He shows great interest and knowledge in his field and was able to provide information on if I have any future problems.  Overall the two people I spoke to were a great help and couldn't ask for any better from them!   Thank you! ... View more

I called sky today and I received great service from Anne. I would definitely recommend to friends and family. God bless you  and your team. Have a lovely day. ... View more

Intitally I was agrivated because I couldn't get the current half- price broadband offer on-line with nine days to go on my current contract. Biting the bullet, I rang Sky on thier 0330 number. After answering the "Robot" questions, and without enduring any irritating "Muzak" I got straight though to a human being! This  confident, clear speaking person listened to my request, and after a few checks said., "Ok can do that now, No Problem!" - My flabber was well & truly garsted!😂 Sure enough, received an info email almost instantly, and a conformatory one soon after! Shortly after, my account was updated! Interaction with Sky, or any company come to that,  should always be like this! As long as the billing works ok, and I don't get disconnected during change of contracts, all will be fine! - Thanks!😃       ... View more

Hi, regarding Glen Coward who installed a new Sky box today. He was kind, professional, approachable and went the extra mile to do a great job. He's a credit to Sky. Many thanks. Helen Western (on behalf of Heather Cleasby) 18 Capper Close, Kendal, Cumbria ... View more

Hannah at Sky has just been exceptionally helpful in organising my elderly fathers house move. He was unable to phone you himself and this made things difficult but she explained everything really clearly, empathised with my frustration and found a solution. Called me back exactly when she said she would. Excellent member of staff and deserves recognition. ... View more

I would like to give recognition/positive feedback to Dale, who honestly is an asset to your company.   Not only did he work with his manager to go out of his way to give me the best possible deal, but has exceptional interpersonal skills; a rare quality these days.   I really enjoyed speaking with Dale, as he spoke to me as if I was part of the Sky Family. As someone who has anexity /doesn't see others besides family as a result, it was nice to have a positive conversation as well.   I spoke with Dale on 18th May 2023 soemtime between 19:00 and 20:00. ... View more

Had a call with Alicia in the Cancellations Team and had the most amazing customer service and a wonderful experience.  She was really friendly and clearly cared about doing the best for the customer.  I have left the call with a really positive experience. ... View more

I had a problem with my min-box and I sent an email to sky advising of my problem on Monday 22 May.I received a phone call from sky on Tuesday 23 May from a very helpful customer service.I explained the problem and was put through to the tec dept. At the end of it all I was able to get an appointment today 25 May between 8am and 5pm.Lucky enough I was able to be here and the sky engineer rang me about 10.30 am to day he would be here in 15 mins.It turned out the connection at my Q box from the dish was loose so the engineer put 2 crimps on it and said they will not become loose again. It done the job and I didn't need my min-box changed.I must say the service I got from customer service and the engineer was excellent..     ... View more

I've just spoken to Sasha who is absolutely wonderful. She has talked me through the whole process making everything very simple and easily understood, she managed to find me a couple of extra offers too. Her telephone manner is delightful and everything was made very easy for me. Her customer service skills are exemplary. A very very big thank you to SKY and in particular Sasha ... View more

Sean whose ID Is son08   Sean whose ID is SON08 One of the best advisors I have ever spoken to. He is a real asset to sky. he is a real go getter and has a no nonsense approach, real problem solver , values time.  Normally when it comes to renewal it's always a haggle and difficult and a very long process . Not the case with Sean just got on with it. I trust  Sean completely and he is a very genuine person. His expertise shows in his work and what he knows . It was a genuine pleasure to speak with him and thank you for all the work  ... View more

Honestly...Martin was ace! Helped me set everything up on new streaming boxes and router...had great convo along the way and went above and beyond yo help me get set up! Had a good connection going... hope he looks me up! Ha ha!  ... View more

As before, we've had splendid customer service today!  We hadn't thought that external line problem  was the culprit and purchased  a new phones.  Once the former was established, all was resolved in 4 hours and, we have new handsets!  Many, many thanks! ... View more

Darren (unsure of his surname) came out to my house to fix an issue with my broadband. I don't like letting strangers into the house but Darren was so friendly he put me at ease.  He fixed the issue with my broadband and also fixed an issue I was having with my remote (which I asked him to look at whilst he was here).  I work from home and don't speak to many people during the week, but Darren let me talk his ear off about my pets and he told me about his dogs and tropical fish.  Thank you to Darren for fixing my broadband issue and also fixing my remote! You are a hero in our house!  ... View more

Thanks for your help for today 23rd May 2023  10 out of 10  ... View more

I called customer service on Saturday 20 May at 10.53 to get done technical support for a camera doorbell which wouldn't connect to wifi. After some dismal service from previous doorbell company I bought a different one but the new one wouldn't connect. Having got very frustrated I called Sky for help and George was so patient and helpful and we got it sorted. What a contrast. I ve been a Sky customer since 2003 and one reason is your helpful staff.  ... View more

What a breath of fresh air Claire in Technical was today! It was a 5th call to sort out a billing issue after upgrading to full Fiber. (In short the offers didn't get applied and were no longer available). Clearly it was a challenge to sort the issue as previously either nothing got done or I was passed on to someone else and after hanging up with a promise of a call back, I had no update. However, Claire took ownership of the problem, liaised with the relevent people and kept me informed.  She is an asset to Sky and deserves praise (review the notes on file).  I was left a satisfied customer.  ... View more

After having a stressful few weeks with services I actually phoned sky to leave as was upset over issues I was having after being with sky for over 8 year. However I rang up and literally spoke to the kindest customer service agent called Robert. I belive he may be from Holland or somewhere similar with the accent he immediately helped me and jumped into action and solved the ongoing issues the best he could I've called before and 9 times out of ten do get Lovley people to help however he outshines I didn't come of the phone with more money added to my bill or asked to sign up for more services everything he did came at no cost at all.I really needed help today as was at the end of my tether and he genuinely cared and understood. Please give him a mention as you are all at sky very lucky to have such an amazing employee I've never wrote a review about anyone before but Robert definitely deserves a mention Thankyou for having such great people on your team for all your customers Thankyou Robert 😊 ... View more

My name is Jason Cairns. I've just switched from SkyQ over to Sky Stream. I had some initial teething problems getting access to certain apps. Despite my own efforts I couldn't resolve them. I got in touch with Sky customer services and was put through to young lad called Sean. My problem was very complex for some reason. The apps just wouldn't recognise my details and link them to my account. Time after time Sean would take me through different attempts to try and rectify the issue. I have to give it to Sean, he was patient and professional throughout the whole process which took a long time. I hope recognise just how good an employee Sean is and what a credit he is to the company.  ... View more

Dear Sky   My contract was up for renewal and I intended to cancel because of the new  super high cost going forward. I was gutted and a little tetchy... step in Irish Shaun, and my day has been great ever since.  Not only is this fella patient and understanding, he is also so kind and great at his job!!  I am truly grateful that I got to speak to Shaun today, his funny friendly way of chatting really calmed me down and made the decision to stay with Sky easy. He dealt with my mental health issues brilliantly and even stayed on later to ring me re a little issue. Give that man a Guinness!!  ... View more

we wish to send excellent feedback to the two lovely ladies who came and fixed our sky. We accidentally cut the cable when gardening and the service was fast and very efficient. Sorry didn't get their names but you know who you are. Thank you so much the service was second to none from the phone call to customer service with Teo to the fixing. That's why we have been with sky for a very long time and have stayed  ... View more

Hello! I've just got off the phone with mark I believe! He reassured me after I'd mentioned being a little "thick". He made my day with his help! My minds put at ease knowing I've spoken to someone and got the help I needed! I leave a 10/10 for mark, I couldn't thank him enough! I really hope this messsage reaches him!  ... View more

Hello Christopher, I called Sky yesterday to upgrade my existing package and you were excellent in completing my order!  You were polite, very friendly and gave me the deal i wanted!  Just wanted to say thank you for all of your help.  Your rating from me would be 10/10 - Excellent.   BillCH ... View more

I spoke to Craig in the new sales team, he helped me take out broadband for my mum and found us an excellent package!! Craig's customer service was magnificent and our spirits were lifted throughout the call!  many times people comment on negative experiences and as a result I feel that some recognition should be given to Craig and his team as it was a lovely experience and he was empathetic, understanding and actually listened to us.  I have been a sky customer for over 10 years and glad that my mum is now one too, I will be referring more people and sharing my positive experience today.   Thanks again shynicka & Jennifer  ... View more

Teo arranged an engineer to come out very promptly she also saw I was paying too much for my sky package and being a platinum member she sorted it out very quickly.  Extremely good service 10/10 thank you Teo Lesley Fright ... View more

Kelly was wonderful. The best customer service I have ever experienced and made an incredibly stressful and difficult process simple. I can't thank her enough. ... View more

The gentleman who I spoke to this morning was very helpful, polite and very efficient in sorting out my problem. I unfortunately didn't get chance to complete the survey after the call but wanted to ensure he still received the excellent feedback he deserved for his help!  ... View more

Just wanted to say a big thanks to Sean (or Shaun?). I phoned up today as I was having issues with verifying my account/activating sky stream. He was so friendly and very helpful, it definitely didn't feel like I'd been on the phone for over half an hour by the time we hung up! He also called back promptly when he said he would to check if I'd managed to get my issue sorted. 5 star service, if I ever have to phone up again I'd hope to get him!  ... View more

Unfortunately I didn't catch the name of the lady that helped me but she went above and beyond to sort out my issue. I had an issue with my sim card when I purchased a new phone and I thought I had sorted it until it was time for my data to restore and I didn't get the amount I was paying for. After a very unhelpful phone call, basically saying the deal was no longer valid even though I could see it on my account, I was transferred to a different department. The lady was very friendly and chatty, listened to my situation and instead of fobbing me off she came up with a deal as close to my old one as possible. She explained everything in full and made sure it was the right deal for me. Sky customer services are some of the best I've ever used and I always hang up the phone feeling very happy with the outcome.   ... View more

Liam in sales helped me to set up my new account, was very patient and supportive, thank you! ... View more

I would like to thank Joseph in Cardiff for exceptional service sorting out my contract. I had previously been misled by an overseas agent who gave me a new 18 month contract which when checking my future bills was way above the quoted price, Joseph went above and beyond to sort out my new contract at the pre arranged price. Again great service and I wish there were more like him working for Sky. Chris. ... View more

Yesterday a sky engineer visited my home to sort out connection problems/issues. While he was working my husband displayed the symptoms of what we thought was a heart attack.  The engineer who we found out later was named Richard Curtis helped us to remain calm while we called the paramedics and he went down the road to direct the ambulance in the right direction.  He explained that he had difficulty finding our house which meant the paramedics would probably find it difficult as well. He gave me his phone number as it wasn't really appropriate for him to carry on working and said I could call him back once my husband was taken care of. In the end, my husband ended up in the hospital and Richard messaged me later in the day saying if we still had problems with our sky connecting we could call him back, which I did this morning. He has just left after getting everything up and running again. I would like to say a big Thank you to Richard for going above and beyond in his job, he is a credit to your company and a huge asset to Sky and if I could I would recommend him for an award for being so caring, thoughtful, and conscientious. ... View more

I phoned today as 3 contracts are due to expire, checked offers online and wasn't in my best interest to stay with sky as affects weren't great. Not only was Courtney well spoken and easy to understand but she was very helpful and went out of her way to find better offers for me so in the end I doubled my data and signed up to another 12 months, so Better data plan so won't run out and can roll over data to my sons if needed. Thank you so much for your help and I'm happy to stay with sky because of helpful and professional staff like this! Amazing service and thanks again Courtney you really do deserve the positive feedback as you are doing a fantastic job! Have a great day! ... View more