Hi Sky,
I had a sky engineer attend my Mum and Dad's property today - June 16th logged visit between 8am - 1pm.
Location is Bletchley, Milton Keynes
I just want to say a big thank you for the customer service received and the way that Angela whom was the Engineer interacted with my Dad whom has Lewy Bodies Dementia. This was outstanding and such a refreshing change for someone to have had personal experience (which I woud not wish on any family) and be able to manage this during the visit. Her interaction was fantastic, really made my Mum feel at ease - and so much so that she asked me to take time out of my working day to provide feedback.
Could you please pass on the above feedback to her line manager. From my position at my company I know good feedback boosts moral and gives engineers that extra boost to go that extra mile.
Could you please confirm this feedback will reach the engineer??
Also we have another engineer booking on July 13th for Sky Q to be fitted and I would like to request that Angela be allocated this job if possible - 8 - 1pm as having someone that understands the condition is really important.
As a side note I think this should be fed back to Managers that a condition like any form of Dementia really does need huge understanding when visiting homes. Maybe a flag on people's accounts could be introduced and engineers allocated (after receiving appropriate training) to those visits?
Look forward to hearing.
Regards, Tracey
